10,000 bonus points per 20 transactions

[lovestotravel]

I think the relevance is that lovestotravel's view that the change dictated by Amex is reasonable is about as reasonable as them making the changes that glass suggested.

Ummm AMEX could have cancelled everyone out of this promotion with reasonable notice. They could have left everyone on 5/5 and then sent a letter late September, taking effect from say Mid October that the promtion now is limited etc etc

What I was trying to say is the letter received is a reasonable letter, but at the same time receiving in in Mid December and back dating it to October is not reasonable.

Instead AMEX went down a very messy path that the nearly 4000 posts here indicate!

Sorry for not being clear, I blame lack of sleep :shock:

 

[straitman]

I choose to ignore silly posts like that, not even worth a reply

lovestotravel,

Two things:

1. You did reply
2. From my perspective the original post was the silly one and made no sense what so ever. I was semi politely trying to work out what glass's logic was with the post as to me it sounded silly :!:

 

[lovestotravel]

Good for you, I have added your posts to the rubbish pile along with 2 other people on here Keeping in mind I was ignoring the 5-10 years that was suggested for posting of points, that was the silly reply!

 

[vet]

So Amex changes it mind again, and fingerpoints at everyone else. Be grateful you lot aren't married to a bipolar schizophenic. Anyway:

- if yiu buy a batch of say 5 separate cash-gift cards for the kids as one transaction of $50, it registers at amex as 5 x $10 transactions as every card is loaded once. Amex throws a switch to turn your card off. And if you buy 5 cash cards at different shops, they'll say you're abusing the promo. Strewth.

- 3AW has a segment on credit cards coming up. Maybe they'll ring the Financial Services Ombudsman and Graeme Samuel for advice. Google him and get his pager number.

- The BFSO lady helper mentioned 'systemic problems'. I wonder how much they really know. No-one can keep pace with Amex. They's got more wriggles than an octopus

 

[oz_mark]

- if yiu buy a batch of say 5 separate cash-gift cards for the kids as one transaction of $50, it registers at amex as 5 x $10 transactions as every card is loaded once.

Interesting, I did not know this.

I have been leaning toward the gift-card option this year, if for no reason other than it is easier to carry a bunch of gift cards across the country.

 

[lovestotravel]

Vet: Have you been personally cut off for any of those reasons ?

I have been purchasing lots of gift cards but in varying amounts

 

[vet]

Ummm AMEX could have cancelled everyone out of this promotion with reasonable notice. They could have left everyone on 5/5 and then sent a letter late September, taking effect from say Mid October that the promtion now is limited etc etc:shock:

ASIC, BFSO, CAC and ACCC were aware of something similar planned before the boom was lowered: and wacko, the uninvited were nicely let 'in'. Then the backflips started. Maybe Amex gets its acrobats from Cirque du Solei:evil:

 

[beardoc]

Just spotted this recent post at OzBargains:

skinny on 14/12/2008 - 07:02 ¶
I got a letter today stating that it was for selected people only. They will however honour 5000 for 5 transactions for Sep month and 5000 for 10 transactions for the rest of the months without any limit. Have anyone got a similar letter?

I don't see that this letter is actually any different from the recent letters that people on AFF have received. I think it was one of the same batch (just that skinny has worded the offer differently) - essentially they're saying "keep the points you already have for September, and we'll put you on 5K/10T from October 1.

 

[vet]

Vet: Have you been personally cut off for any of those reasons ?

I have been purchasing lots of gift cards but in varying amounts

I grabbed a few, handed them all over and asked the cash register to put $10 on each. No bill split at all. The grand total came up. Amex gets swipped and 'declined'.

Amex says there a 'fraud blitz on'. Phew. I feel so much safer knowing Amex won't give me bonuses that a con artist might steal.

 

[lovestotravel]

No new bonus points since the 7th of December for me now, I am sure there was a transaction on the 9th with 5000 points but it's gone now.



Either way no more bonus since the 7th of December, when there should be alot more.

 

[simongr]

essentially they're saying "keep the points you already have for September, and we'll put you on 5K/10T from October 1.

There has been no reference to this elsewhere other than I think some comment by a CSR where someone phoned to complain...

 

[glass]

Good for you, I have added your posts to the rubbish pile along with 2 other people on here Keeping in mind I was ignoring the 5-10 years that was suggested for posting of points, that was the silly reply!

Of course it was silly. But you are saying amex and anyone else can do whatever they like as long as they send a letter out. That's truly silly.
You think changing from 5/5 to 5/10 is reasonable with a letter, why not 5-10 years with a letter?

Actually I was wondering if I'd been trolled by you. Who rightly believes any contract can be unilaterally changed arbitrarily as long as it's "from now on"?

 

[QF WP]

Certainly suonds like there continues to be a lack of consistency with Amex - but with posting of points now as well as the balls-ups of the promo.

I still haven't had all my transactions post for Friday (only 1 of 2 posted).

 

[zig]

Having waited over 10 weeks since the end of Sept, I decided to ring Amex this morning and see what version of the 'truth' they could tell me about when I would receive my bonus points

I received the postcard invitation for 5000/10 transations, but received it after I had read the posts here and enrolled for the more lucrative 5000/ 5 transactions. I then subsequently enrolled in my targetted offer, not expecting to double dip, but thinking that the most recent enrolement would cancel out the other one. This resulted in me being enrolled in the 2 promotions.

Some early points were posted in Sept ( remember those happy days, when points rolled in ) then stopped 24 Sept, I was then POCd in Oct and not a single bonus point has posted since. I received my 'letter' advising that due to multiple enrolements I had been placed on 5000/10 which I was satisfied with, and continued to wait for points to arrive.

On ringing today I have been assured that my points will be posted to my account by the end of this week. Profuse apologies given for the delay in them posting, due to a 'back log'. So, who knows, time will tell if they post. At least I wasn't advised that I wasn't enrolled, or that T&Cs had changed etc..... I will wait until the end of the week before taking any further action.

 

[QF WP]

Well at least they have got some consistency in that message - a "backlog" is truly correct

 

[lovestotravel]

Of course it was silly. But you are saying amex and anyone else can do whatever they like as long as they send a letter out. That's truly silly.
You think changing from 5/5 to 5/10 is reasonable with a letter, why not 5-10 years with a letter?

Actually I was wondering if I'd been trolled by you. Who rightly believes any contract can be unilaterally changed arbitrarily as long as it's "from now on"?

Firstly, I am not referring to "anyone else". What I am talking about is the current bonus points promotion which has been messed up by AMEX.

AMEX CAN change the T&C's with notice and if they are reasonable about it.

Changing someone WITH NOTICE from 5/5 to 5/10 can be reasonable depending on the circumestances surrouding the sign up and the time frame. I am sure that AMEX put a tiny bit of thought into changing people who were not invited for this promotion onto various offers.

Waiting 5-10 years for points is clearly not reasonable and trying to compare the two is pointless.

 

[lovestotravel]

On ringing today I have been assured that my points will be posted to my account by the end of this week. Profuse apologies given for the delay in them posting, due to a 'back log'. So, who knows, time will tell if they post. At least I wasn't advised that I wasn't enrolled, or that T&Cs had changed etc..... I will wait until the end of the week before taking any further action.

Just don't hold your breath

 

[benhadi]

AMEX can and is definitely entitled to change to T&C, but they have to do it PROSPECTIVELY with adequate notice.

You can't offer something, expect everyone to act on the basis of your offer in good faith, and then turn around saying "too bad, changed our minds" (i.e. retrospective change). If AMEX realised that their offer was too generous, they should have sent out a letter stating that from hereon in (prospectively) the T&C will change. Which of course they didn't.

You can't just send out a letter in December and apply new T&C from October onwards. It's illegal, surely. If it was legal to do that then they should've just cancelled the promo altogether, effective 1st October. And informed us only now.

BTW nothing has posted for me to date, not since september. Still waiting.

BenHadi

 

[lovestotravel]

AMEX can and is definitely entitled to change to T&C, but they have to do it PROSPECTIVELY with adequate notice.

You can't offer something, expect everyone to act on the basis of your offer in good faith, and then turn around saying "too bad, changed our minds" (i.e. retrospective change). If AMEX realised that their offer was too generous, they should have sent out a letter stating that from hereon in (prospectively) the T&C will change. Which of course they didn't.

You can't just send out a letter in December and apply new T&C from October onwards. It's illegal, surely. If it was legal to do that then they should've just cancelled the promo altogether, effective 1st October. And informed us only now.

Exactly right !!

Amex choose to change lots of people onto a different promo than what have registered for.

They could have used that letter to cancel everyone effective from say 1st of November as the majority of letters came in Mid October.

Points WILL come but it's just a question of when

I really enjoy it when experts say that things cannot be changed and if AMEX do change T&C's its the same as waiting 5-10 years for points to post

 

[JohnK]

- if yiu buy a batch of say 5 separate cash-gift cards for the kids as one transaction of $50, it registers at amex as 5 x $10 transactions as every card is loaded once. Amex throws a switch to turn your card off. And if you buy 5 cash cards at different shops, they'll say you're abusing the promo. Strewth.

I am confused. How does Amex know what you purchased? As far as I am aware Amex does not get a detailed list of what you purchased they only receive a request from the vendor for the amount you spent. So in theory I can walk into Big W and purchase a $50 gift card and then walk into Woolworths and purchase a $50 gift card and then want into D*ck Smith and purchase a $50 gift card. All Amex would see is 3 requests for $50 at each vendor. Am I wrong?