10,000 bonus points per 20 transactions

[vet]

With one of our work corporate cards, last month 8k of fraudulent charges were put through, including a 6k restaurant/function centre booking. Was very odd according to the statement, the card was physically being used in Sydney and Perth at the same moment and nothing was picked up by the card issuer.

Speak to the BFSO about the MOTO Industry Code: I have a very low limit as a safeguard, and onm the Commbank card, the bank rings in 2 hours if I buy at 3 shops next to each other (Safeway, Big W and the tobbacconist). Amex doesn't seem to do that.

Straightman, no its not an urban legend. 17 transactions off hand for a storage yard $97, City link tolls $22, different shops and a service station, tennis club bar, hotel $990, $911 in Adelaide, $450 (yet to go thru), $45, $40'ish, $15-$25. Then I went to buy skiis on sale, and it was stopped. So too Target later for $30 and then Hoyts for a family night for one transaction of tickets plus popcorn. I don't like losing bonuses for transactions.

 

[vet]

At least they haven't put your card on hold, twice, due to their own internal errors (and have never come through with what they were going to give for the inconvenience

If memory serves, didn't you miss out on the deadline? At a Xmas Function at the Law Institute one there (a non invitee) was seeking a ruling on being improperly refused. The Inspector (re a promo that many here regard as irrelevant) mentioned Amex had to explain exclusions from Amex's permit). Consumer Affairs and others felt Amex couldn't lower the boom as quickly as it did (at least so far as invitees were concerned) and more recently the csr's mentioned they were instructed to offer the deals to anyone who called. (I'd like to see the instructions sent to csr staff given Amex has reputedly written recently that non-invited persons will be retrospectively put back on a lower rate). Have you asked if you were (assuming you were refused entry) properly excluded? If so, it might work better for Velocity members who wanted to enter Amex's gaming permit Draw by 30/9/08.

 

[oz_mark]

At least they haven't put your card on hold, twice, due to their own internal errors (and have never come through with what they were going to give for the inconvenience).

If memory serves, didn't you miss out on the deadline? At a Xmas Function at the Law Institute one there (a non invitee) was seeking a ruling on being improperly refused. The Inspector (re a promo that many here regard as irrelevant) mentioned Amex had to explain exclusions from Amex's permit). Consumer Affairs and others felt Amex couldn't lower the boom as quickly as it did (at least so far as invitees were concerned) and more recently the csr's mentioned they were instructed to offer the deals to anyone who called. (I'd like to see the instructions sent to csr staff given Amex has reputedly written recently that non-invited persons will be retrospectively put back on a lower rate). Have you asked if you were (assuming you were refused entry) properly excluded? If so, it might work better for Velocity members who wanted to enter Amex's gaming permit Draw by 30/9/08.

I am on the 10T/5K uncapped promotion and this has been confirmed via phone call to MR, which was my postcarded offer. I wish I was on the 5T/5K offer but alas I am not (and the wiki makes a good point on targetted people being on worse offers than the not targetted).

What I missed out on was the fact that one of my 'on-hold' card periods was the last weekend of the month, which caused a bit of an undershoot of my monthly target.

The Velocity promotion was neither here nor there for me.

 

[straitman]

Straightman, no its not an urban legend. 17 transactions off hand for a storage yard $97, City link tolls $22, different shops and a service station, tennis club bar, hotel $990, $911 in Adelaide, $450 (yet to go thru), $45, $40'ish, $15-$25. Then I went to buy skiis on sale, and it was stopped. So too Target later for $30 and then Hoyts for a family night for one transaction of tickets plus popcorn. I don't like losing bonuses for transactions.

vet,

I'm not challenging you, I was simply asking. There have been so many 'bogus, inappropriate and misleading comments' made here that it's hard to remember who has said what and with what authority.

If this has happened to you then you are correct with your comment and I understand your concerns.

 

[vet]

Its Amex's stories that are really important. I'm just glad they're not a choir coz they can't sign from the same hymn book.

 

[lovetravellingoz]

Just spotted this recent post at OzBargains:

skinny on 14/12/2008 - 07:02 ¶
I got a letter today stating that it was for selected people only. They will however honour 5000 for 5 transactions for Sep month and 5000 for 10 transactions for the rest of the months without any limit. Have anyone got a similar letter?

 

[lovestotravel]

Great now another variation to the ongoing Saga

That letter would keep most people happy though as it keeps things "by the books".

That is, 5000 for 5 until people were notified via letter of the change. Then 5000 for 20 until the end of the promotion

It's quite reasonable

 

[QF WP]

Was a very quiet weekend on the Amex front for me - not sure what my wife has done, but I drew a blank (the joys of looking after my daughter all weekend).

Still, 16 days to go. Noticed they haven't posted all my transactions from Friday...

 

[NSWhere]

Great now another variation to the ongoing Saga

That letter would keep most people happy though as it keeps things "by the books".

That is, 5000 for 5 until people were notified via letter of the change. Then 5000 for 20 until the end of the promotion

It's quite reasonable

I think it is unreasonable on two counts:

1) Most people received the letter towards the end of October, so both September and October should be included. Given that October was the first complete month, this is a substantial difference.

2) The letter that we received was itself unreasonable. As I and others have said several times, the 5T/5K was publicly advertised (both I and simongr have proof that we accessed an Amex website promoting the offer). Why be happy with 10T/5K when they publicly advertised an offer twice as generous?


EDIT: Lindsay I am in the same boat RE friday's transactions. Last week transactions generally took a while longer than usual to post (up to three days). Thanks to Christmas shopping I had a bumper weekend on the card. What would usually be a month worth of transactions (pre-promo) only took 2.5 days (of course, now I have to pay it all off....)

 

[vet]

I'll be putting that in my letter to Amex!

"Loyalty program promoters risk misleading consumers and breaching the fair-trading provisions of the Trade Practices Act 1974 if they:

• advertise awards that are not available as represented

• hide in the fine print or fail to disclose the truth about the restrictions imposed on the redemption of those rewards

• seek to retrospectively change programs or offers to the disadvantage of consumers.

"The ACCC will continue to monitor consumer complaints received about the operation and conduct of loyalty programs".

A guy in Canada knew this latest 'you weren't invite but here's a deal' letter was coming. Luckily the BFSO knew it was coming too. Ditto for the ASIC.

In writing to Amex (and the BFSO) ask for the memos in Sept to the call centre up til 22nd Sept - Amex is slow updating staff. I think they were told to offer a promo to callers based on the caller's transaction history. Do you think the BFSO will ask ASIC and the ACCC to investigate topiing up people who are short-changed by these retrospective changes based on this 'you weren't invited' excuse?

 

[simongr]

Great now another variation to the ongoing Saga

That letter would keep most people happy though as it keeps things "by the books".

That is, 5000 for 5 until people were notified via letter of the change. Then 5000 for 20 until the end of the promotion

It's quite reasonable

Keeps things by the books????????

For a start if one is only getting the letter now then it is at the end of the promo so people will have used their Amex card in good faith for the life of the promo only for Amex to change the rules at the end of the promo.

How is changing the rules at a random date different from changing the rules at a specific date?

If I had received no info and got this now I would be fuming!

 

[vet]

Just spotted this recent post at OzBargains:

skinny on 14/12/2008 - 07:02 ¶
I got a letter today stating that it was for selected people only. They will however honour 5000 for 5 transactions for Sep month and 5000 for 10 transactions for the rest of the months without any limit. Have anyone got a similar letter?

Lovestotravel's letter sounds very different.

I think skinny's letter will say:

- the public weren't invited[Rubbish. CSRs say they were instructed to offer the deals to callers]
- postcarded people were only to phone or enter online
- rotten people phoned up or entered online
- you can keep September's bonuses of 5/5 that you got anyway and which we can't recover from QFF or anyone else. [What about POC'd clawbacks???]
- we're offering you (with retrospective effect) from 1/10/08 'mybonus';
- read the (new and abused Terms) on our website (for any hidden things)
- you'll get bonuses at the mybonus rate in 10 weeks from the end of the month.

Seriously, the BFSO should start make binding decisions and maybe ask ASIC or whoever to issue a blanket solution.

 

[lovestotravel]

vet: NO letter received here, except for the "multiple enrolment" one received in early October I think it was.

I can't find that letter at the moment as I put it away for "safekeeping"

 

[simongr]

vet: NO letter received here, except for the "multiple enrolment" one received in early October I think it was.

I can't find that letter at the moment as I put it away for "safekeeping"

I think you would have received that letter around 20 October(ish).

 

[lovestotravel]

I think you would have received that letter around 20 October(ish).

Sounds right actually!

Keep in mind there has been a few different letters sent out now

1. Multiple Enrolments
2. Please explain usage
3. 1 report of - September 5000/5, then October onwards 20000/5
4. Someone on here said people at work received another letter, no idea what it said anymore.

Again inconsistant at best

Much like the posting of points, a very messy situation

 

[vet]

Sounds right actually!

Keep in mind there has been a few different letters sent out now

1. Multiple Enrolments
2. Please explain usage
3. 1 report of - September 5000/5, then October onwards 20000/5
4. Someone on here said people at work received another letter, no idea what it said anymore.

Again inconsistant at best

Much like the posting of points, a very messy situation

Amex is writing to some in letters arriving the same day. One offers a Skinny-type letter of 5k/10t. The other says, in a generic format, 'bad luck'.:evil:

Its time Amex sacked a few nabobs.

 

[glass]

Great now another variation to the ongoing Saga

That letter would keep most people happy though as it keeps things "by the books".

That is, 5000 for 5 until people were notified via letter of the change. Then 5000 for 20 until the end of the promotion

It's quite reasonable

Would it also be quite reasonable if the letter said from now on you LOSE 10000 per 5 until the end of the promotion?
How about from now on points will be posted in 5-10 years?

 

[straitman]

Would it also be quite reasonable if the letter said from now on you LOSE 10000 per 5 until the end of the promotion?
How about from now on points will be posted in 5-10 years?

Relevance please.

The letters say nothing of the sort. If you use this type of logic then you could 'what if' anything :!:

 

[simongr]

I think the relevance is that lovestotravel's view that the change dictated by Amex is reasonable is about as reasonable as them making the changes that glass suggested.

 

[lovestotravel]

Relevance please.

The letters say nothing of the sort. If you use this type of logic then you could 'what if' anything :!:

I choose to ignore silly posts like that, not even worth a reply