10,000 bonus points per 20 transactions

[Flashback]

As per the T&C I believe, it would be from the date you register.

 

[Rick93]

I've just spoken with an AMEX 'supervisor', who told me, that " selected " card holders were only able to log onto the promotions registration site.

When I asked, 'who' was selected, and why... she said, that the promo was designed to encourage 'selected' card holders to "spend more " on their cards.

I stated, that I know of card holders, who put 2, 3, 400K on their cards each year. They appear to have been 'invited'. Others, it would seem, use their AMEX card sparingly, and were still invited. So, how did AMEX 'select' those to 'invite'.... ??

She couldn't say. She is going to enquire with 'marketing', as to the criteria. They haven't got back to me, as yet....

regards,
GORDO

 

[serfty]

... " selected " ...

This is a screen print:

Since the promotion was advertised on the Oz Amex website, any who entered www.americanexpress.com.au may conceivably have been "selected".

 

[simongr]

That was possibly the single most important post I have made here

 

[beardoc]

That was possibly the single most important post I have made here

Absolutely, yes.

 

[beardoc]

As per the T&C I believe, it would be from the date you register.

The original T&Cs said:

In order to qualify for the 5,000 Membership Rewards Bonus Points promotion, you must register with American Express between 10 September 2008 and 31 December 2008 for the promotion. Once registered, the total transactions on your American Express Card
must exceed 4 transactions in any given month between 10 September 2008 and 31 December 2008.

However, this is what you got when you registered for MYREWARD (I have PDF screen captures to prove it):

THANK YOU
Thank you. You are now registered for the promotion listed below
You are now registered to receive 5,000 Membership Rewards Bonus Points for every 5 transactions you make each month from 1 September to 31 December 2008, with no limit to the Bonus Points you can earn. To find out all of the places you can be
rewarded for using your American Express® Card click here [amexnetwork.com.au/merchantmap]

Again, another example of how this was botched. So they should be paying from 1 September onwards.

 

[Gogo65]

Re: Careful

The problem is not transferring the points,
the problem is transferring the points knowing
that you are suspended and having a note in you suspension letter saying :



"... Abuse relating to the earning of points in the program or
redemption of rewards, including transfer of points to participating
frequent traveller programs, may result in the forfeiture of points as
well as cancellation of the program account..."



They can retrieve points from your Velocity or QFF accounts.
I know that because some weeks ago I receive 5K points (by mistake)
to my QFF account from Earth CC and they took them back 7 days later



Everyone better be careful.



They suspend you with the condition that you may not use or redeem any
Abuse Related Points (in writing). They suddenly give you xx_,000 points (Bait).
If you transfer or redeem those points, you may open a way for Amex to cut you off definitely.
After that, they may retrieve all points from QFF or Velocity. They may even be able to claim
compensation if you redeem your points for other goods or services



I am really confused, and don't want to loose those points I received on

the 31st of DEC as Sep-Oct Lump sum.

This was my main concern also.

I called Amex and they have assured me that I will be able to transfer points out of my account (those points in the account prior to promo starting) without forfeiture of all points,(as per suspension letter) however I won't trust anyone until it is in writing.

Unfortunately we needed those points to book a flight next week. I just wished I had moved them out of my account before the suspension letter arrived. Now I will have to ask my big brother very nicely for him to lend me some points until this whole mess is sorted.

 

[anat0l]

I must be one of the few here that are on fairly innocuous terms with Amex.

• I have not received a suspension letter and it doesn't look forthcoming. (Yes I could very well eat my words next week....)
• I have not been POC'ed points
• I was selected by postcard to go on the 5/5 promo (and I still have the said postcard)
• I'm not capped

Apart from a couple of errant letters about capping me (of which was cleared up quickly with Amex, very much apologetically at that), everything has been going OK. If I had any gripe, it would be the inconsistent rate of publishing the bonus points, but I don't care as long as they are all accounted for eventually.

I've already received a massive number of points with plenty more sure to follow; I'm travelling quite a bit this month and with money being tight I'm relying on points for booking accommodation. I had to call Amex today to sort out linking my HH and PC (and hopefully SPG will work too), and I will be burning MR points soon for sure. If Amex have a problem with that then we'll talk then.

 

[Rick93]

AMEX supervisor got back to me, late yesterday afternoon....

She informed me, that I was not a 'selected' card holder. She confirmed with AMEX Marketing, that only selected & invited card holders were able to log onto the registration site.

This is their official position, which seems to be inconsistent with what others here are saying ( and the evidence of the webpage snapshot ).

One thing she did say, which will probably be the 'end of argument'.... is that AMEX always reserve the right to alter the T&Cs at any time !!!

I guess it's much the same as Qantas claiming in the T&Cs of QFF.... that they can close down the program at will. However, at least Qantas would supply six months notice first.

regards,
GORDO

 

[lovetravellingoz]

I must be one of the few here that are on fairly innocuous terms with Amex.


I've already received a massive number of points with plenty more sure to follow; .

Well at least someone is going well

Out of interest is it possible to know range of what massive is?

ie
100K+
200K+
500K+

 

[lovestotravel]

One thing she did say, which will probably be the 'end of argument'.... is that AMEX always reserve the right to alter the T&Cs at any time !!!

I guess it's much the same as Qantas claiming in the T&Cs of QFF.... that they can close down the program at will. However, at least Qantas would supply six months notice first.

regards,
GORDO

They cannot just alter T&C's of a promotion at any time, they do need to give notice! Also the promo was advertised on their website, so it was "open to everyone" as far as I am concerned

 

[anat0l]

Well at least someone is going well

Out of interest is it possible to know range of what massive is?

ie
100K+
200K+
500K+

I have been credited at least 200k points as of now, with more to come. Whilst that may not represent a lot for some people, that is a lot for me.

 

[lovetravellingoz]

AMEX supervisor got back to me, late yesterday afternoon....

She informed me, that I was not a 'selected' card holder. She confirmed with AMEX Marketing, that only selected & invited card holders were able to log onto the registration site.

This is their official position, which seems to be inconsistent with what others here are saying ( and the evidence of the webpage snapshot ).

One thing she did say, which will probably be the 'end of argument'.... is that AMEX always reserve the right to alter the T&Cs at any time !!!

I guess it's much the same as Qantas claiming in the T&Cs of QFF.... that they can close down the program at will. However, at least Qantas would supply six months notice first.

regards,
GORDO

thanks for the info Gordon.

I note your earlier post on when you tried to register:

I did this on the 28th. December 2008. The promo T&Cs stated, the promo expires on 31st. December 2008.

So unfortunately for you by Dec 28 the T&C had long been altered (ie that was in late Sep). Given that with no postacrd you would not be eligible.

If you had a postcard you could still get registered but witha cp of 10,000 per month which in this case would be Dec only.

 

[lovetravellingoz]

They cannot just alter T&C's of a promotion at any time, they do need to give notice! Also the promo was advertised on their website, so it was "open to everyone" as far as I am concerned

In Gordon's case they did as the T&C was altered in late Sep and his first attempt to register was not until Dec 28.

 

[lovestotravel]

In Gordon's case they did as the T&C was altered in late Sep and his first attempt to register was not until Dec 28.

Correct I thought he had registered early on and had received no points, but only just re-read he tried to register on Dec 28.

 

[Rick93]

As I'm up all night, on a 'slow' night shift, I found something interesting.

I'm not sure if this has already been discovered, or it may have just gone up, after my little conversation with AMEX yesterday...

www.americanexpress.com.au/bonuspointsfaq

Click onto each question, for the response to appear below.
This has all the answers, as AMEX wishes them to be known.

regards,
GORDO

 

[zig]

As I'm up all night, on a 'slow' night shift, I found something interesting.

I'm not sure if this has already been discovered, or it may have just gone up, after my little conversation with AMEX yesterday...

www.americanexpress.com.au/bonuspointsfaq

Click onto each question, for the response to appear below.
This has all the answers, as AMEX wishes them to be known.

regards,
GORDO

Gordo, these FAQs have been posted on this forum previously. I think they were released by Amex in approx late Sept, early Oct when they started 'amending' the T&Cs.

 

[oz_mark]

Not all tx post the next morning.

ie my local 7/11 virtually always requires an extra day to show up...and I was often buying paper in the morning.

Also I have noted with a number of businesses that tx after about 4pm seems to take an extra day as well.

When they do post, they do post with the correct date and so they should count for your promo count.

One of my 31/12 tx posted this morning, dated 02/01 dammit (it was a manual transaction though). The other one, not sure what happened, but the transaction amount is not even reflected in the available credit, so I am not really expecting that to appear with a 31/12 date. Rats.

 

[QF WP]

Well, all my 31/12 transactions have finally posted

Month      Transactions      Points Credited      Points Owed 
September^      23               10,000                   0+
October         70               35,000                   0~
November       102                    0              50,000
December#      142                    0              70,000

^ from date of registration (18/9)
# up to and including 31/12. Still have 2 or 3 to post. Goal is 150, so I almost made it [That would make an overall target of 165K bonus points]
+ Points owed were 5,000 but paid on 10/12
~ Points owed were 35,000 but 10,000 paid on 10/12 and 25,000 on 31/12

So I'm expecting the points to post 10 weeks after the end of the respective month, thus:

50K points to be posted by 9 February (to next working day)
70K points to be posted by 11 March

Similar to anat0l, I consider myself lucky as I wasn't postcarded. I have avoided the POC'ing and letters from Amex with accompanying angst, but I think it was also down to contacting Amex after I had registered online for 20T/10K as well as 10T/5K (both on 17/9), then calling Amex the next day and being taken off the 20T/10K. The CSR said that the 10T/5K promo was the one for which I would have be targetted given my previous levels of transactions.

Interesting that no transactions from 1/1 or 2/1 have posted yet...but probably too early in the day for them to have reviewed them.

 

[JohnK]

I am now totally confused. I received 10,000 bonus points on 31 December 2008 under the heading "Everyday Spend Promotion". Well this make no sense to me but is it a combination of September and October?

I had 19 transactions in September and 31 transactions in October.

Originally

received 10,000 bonus points,
POC'ed 5,000 bonus points in October,
received letter stating I am on 10T/5K promotion unlimited,
received 5,000 bonus points in early December which I assumed was to return the POC'ed bonus points,
now receive another 10,000 bonus points.

Based on my transactions the bonus points seem correct for September and October but Amex has posted these points in a weird way and with little explanation. Maybe it will all make sense some day. I have a headache and a flight to catch....