10,000 bonus points per 20 transactions

[beardoc]

I got a letter back from the BFSO - they sent me a letter saying since I've already sent a letter to Amex at the same time that I sent to the BFSO, that I should call them by the end of February if it is not resolved before then with Amex.

I called Executive Services, and after they called me back later, they said, "you will receive a letter by the end of the week or early next week - please wait for this before escalating with the BFSO".

If this means that they're coming up with a resolution, then I'll be happy, but I'm not sure if it does. I will not be happy unless I get points in full as per the MYREWARD promotion's T&Cs.

Guys, any reports of "technical difficulties" by American Express are simply stalling tactics. They've blown through virtually every deadline that they THEMSELVES have suggested - and still no points. I really doubt that you're going to get any reasonable resolution without going to the BFSO. The longer you go without a BFSO dispute, the longer you are without.

My case is a good example of how you can send simultaneous letters to the Executive Services arm of Amex and the BFSO - and it results in faster resolution. You already have a dispute with Amex - they simply haven't paid the points!

 

[simongr]

Completely agree beardoc. Once the comms channel with the BFSO is open then it is all systems go.

I will be checking my balance today and then contacting the exec office and writing to the BFSO. At a minimum Amex have failed to deliver on the 31/1 (unless they think they have given me all the points I am owed) which they communicated to the BFSO.

The Amex site is down though this morning...

 

[vet]

I got a letter back from the BFSO - they sent me a letter saying since I've already sent a letter to Amex at the same time that I sent to the BFSO, that I should call them by the end of February if it is not resolved before then with Amex.

I called Executive Services, and after they called me back later, they said, "you will receive a letter by the end of the week or early next week - please wait for this before escalating with the BFSO".

If this means that they're coming up with a resolution, then I'll be happy, but I'm not sure if it does. I will not be happy unless I get points in full as per the MYREWARD promotion's T&Cs.

Guys, any reports of "technical difficulties" by American Express are simply stalling tactics. They've blown through virtually every deadline that they THEMSELVES have suggested - and still no points. I really doubt that you're going to get any reasonable resolution without going to the BFSO. The longer you go without a BFSO dispute, the longer you are without.

My case is a good example of how you can send simultaneous letters to the Executive Services arm of Amex and the BFSO - and it results in faster resolution. You already have a dispute with Amex - they simply haven't paid the points!

Sounds +ve, Beardoc, According to Rosalind at fos, they are taking a month to just to assign a case worker so you might have saved yourself time by going to both fos and amex with one letter simultaneously.

 

[vet]

You pre-booked accommodation without having airline tickets? What makes you think there will be award availability for the exact dates you booked the accommodation? What has any of this got to do with Amex or this promotion?

they were fos' examples. Complainers should not simply seek points if fos will look into $ claims as well.

Yes: but cash is tax deductible and/or the resort managers don't like directors to be homeless so I'm sure I can find somewhere to stay, or use my own units.

 

[Iza]

Can anyone log in to the AMEX online? I get the following message:

We're sorry.....
The American Express Online Services system has not properly responded to your request.
If you were attempting to view Billing Details, the system may be unable to return all of your charges at one time. Please use your browser's back button, and press the "Additional Cards" button to view your charges one card at a time.
If the problem persists, please contact American Express Customer Services.
We apologize for any inconvenience this may have caused you.

​

And then this:

[FONT=arial, helvetica, sans serif]Our System is Not Responding [/FONT]
[FONT=arial, helvetica, sans serif][SIZE=-1]
You may experience intermittent delays. We apologize for this inconvenience.
While we are working to correct the problem, you can:

• Try again by hitting the Back, Refresh or Reload buttons on your web browser
• Try your request again later today

[/SIZE][/FONT]
[FONT=arial, helvetica, sans serif]U.S. Customers
[FONT=arial, helvetica, sans serif][SIZE=-1]
If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297
For other enquiries please see the list of U.S. Phone numbers
[FONT=arial, helvetica, sans serif]International Customers
If you are trying to make a payment or for any other enquiries, please see the list of International phone numbers

Thank you [/FONT]
[/FONT][/SIZE][/FONT]


​

 

[futaris]

Web services are down at the moment. You can still access Amex Membership Rewards via phone, though:

Customer Service - American Express Australia

1300 363 276
+612 9271 8229
8am - 7pm AEST 7 days, Automated Servicing 24 hours, 7 days

 

[simongr]

Can anyone log in to the AMEX online? I get the following message:

We're sorry.....
The American Express Online Services system has not properly responded to your request.
If you were attempting to view Billing Details, the system may be unable to return all of your charges at one time. Please use your browser's back button, and press the "Additional Cards" button to view your charges one card at a time.
If the problem persists, please contact American Express Customer Services.
We apologize for any inconvenience this may have caused you.

The Amex site is down though this morning...

Site must be overwoorked posting all those points to peoples' accounts

 

[snufl]

Site must be overwoorked posting all those points to peoples' accounts

A positive vibe, I like it.
Perhaps there is a technical problem and it is being fixed. Hopefully we will see a few smiles in this thread soon.

 

[beardoc]

Sounds +ve, Beardoc, According to Rosalind at fos, they are taking a month to just to assign a case worker so you might have saved yourself time by going to both fos and amex with one letter simultaneously.

Yes, the point being though is that after you send the letter to both the FOS/BFSO and Amex Executive Services, you then need to follow up with phone calls. I get the impression that Amex have so many letters and things to follow up that NOTHING happens unless you call them again AFTER you have sent the letter.

I can't stress enough how important putting a BFSO complaint in is to this process. Financial institutions treat you differently if you have a complaint in about them - because it actually costs them REAL money and they can't string you out then (and more longer it goes on, the more it costs them).

I'm hoping for a resolution in the letter, but not banking on one. I wonder if they might try something sly like denying me points. I will stay on track - that I only want the points that I am entitled to under the terms and conditions of the MYREWARD promotion, nothing more and nothing less, paid in a timely fashion. No emotion about it - just reiterating that that is what I want in order to be able to resolve this.

 

[docjames]

Getting the same error message - one can only hope it's backlogged with points being credited!

 

[vet]

Its up now and .... [drum roll] :evil::evil::evil:

 

[NM]

Its up now and .... [drum roll] :evil::evil::evil:

still down for me.

 

[NM]

still down for me.

able to get in now, and what do you know, no new bonus points :evil:

 

[hairykewell]

able to get in now, and what do you know, no new bonus points :evil:

If bonus points are to come today then that will happen after 11am, at least that's when my points update.

 

[oz_mark]

If bonus points are to come today then that will happen after 11am, at least that's when my points update.

Bonus points from this promotion, for me at least, have posted independently of my daily points, and more toward the end of the day.

 

[vet]

MR tell me it could be a 'couple of days' due to unforseen computer issues. He was very apologetic and asked for patience.

He says they've calculated the bonii but he can't access the figure. (Can't they manually enter them???)

 

[Junji]

Is anyone an Amex advocate here that might be able to comment?
My feeling is that I was being told what I wanted to hear..

I was discussing this situation with one of the Platinum Lifestyle concierge today and he commented;

1) When MR points are credited to a card-holders account, they sit on an expense line on the marketings team P&L statement, therefore they represent a cost to the business unit.

2) All employees are going through their annual bonus process based on past years performance.

3) Someone may be cooking the books so all redemptions come through after they have their bonus in pocket

 

[glass]

points are being allocated from the US. Most likely the US office doesn't care and wants to delay payment.
that's what 'technical difficulty' means, and it's indefinite. Hope they don't try to push it after Mar 31 (end their financial year)


So are you all going for points from Sep1 or from join date? We have written doc that say Sep1 but many seem to only want points from join date

 

[simongr]

In line with the T&C I saw it was from date of joining. I would be happy with that. Glass - what actual evidence do you have that the points are being "allocated from the US"?

As a point of order - the phrase "a CSR told me" is in no way any form of evidence.

 

[oz_mark]

points are being allocated from the US. Most likely the US office doesn't care and wants to delay payment.
that's what 'technical difficulty' means, and it's indefinite. Hope they don't try to push it after Mar 31 (end their financial year)


So are you all going for points from Sep1 or from join date? We have written doc that say Sep1 but many seem to only want points from join date

T&C on my postcard is 10 Sep.