My remaining points credited yesterday also.
See, no need to panic people they came through eventually.
Now I wonder how next years promo will be handled.
So is it just residual vouchers that need to be fixed as well as people who used their vouchers on 3 December who haven't been credited (they are the only two that I can see who have responded in the negative after Red Roo's comment and most people advising they were posted on 21st March).
Residual vouchers had an issue in that you could not see flights or make changes to booking.
I called up to get that fixed and now I can see flights but cannot maintain booking.
Qantas is not treating these issues seriously which is very sad.
No sign of the new BR on the MYB page (or anywhere else that I can find) but I have it noted of course. Just keeps getting better...
AFF Supporters can remove this and all advertisements
Yep me too mine finally arrived, be last time I buy any unless they give an absolute to when they will be posted next time.
We said the same last year but still bought more this time. Probably do it again this year and then cough and moan about how bad the system is. We humans are very predictable.
Despite the issues with the promotion I'll be buying more this year. Heck, if they relaunched the program next week I'd be buying more next week. It's exceptionally good value for points earn. A bit of stress and anguish along the way never hurt anyone.
Seems I am in both boats: voucher purchased and (partly) used 3/4 Dec, and having a residual voucher (in MrsTheEmu's a/c) that needs some attention.
The voucher is showing in MTE's a/c but with the original Booking Reference No., not the new BR that was issued after partially using the voucher. She has no current bookings but the flights she (they) took are sitting there greyed out.
No sign of the new BR on the MYB page (or anywhere else that I can find) but I have it noted of course. Just keeps getting better...
Thanks, Red Roo. PM sent.So I can follow up for you, please send me the details in a private message as reference.
Rushed off to my QFF a/c after reading #706, heart all aflutter...:-|
No love here either.
Also purchased and used 3/12. Phone and emails to chase them.
I'm still waiting...
Unfortunately the person I called appeared to have somehow stuffed up my booking(s) where the Cancel, Select Seats and Change buttons were greyed out.The residual voucher issue is well known. The system apparently leaves remarks on the booking which can't be interpreted by the website. Most agents remove these promptly over the phone and off you go. I'd recommend calling during business hours as the after hours people seem less competent.
Instead of fixing existing issues that been reported it would appear new issues are discovered which are ignored.
I know times are tough at Qantas but customer satisfaction is very important. Once you lose that customer they are difficult to win back.
Finally my points posted. Thanks to Red Roo for continually following up