10 QFF Points per $ - Gift Vouchers are back!

[Grooba]

My remaining points credited yesterday also.
See, no need to panic people they came through eventually.

Now I wonder how next years promo will be handled.

 

[Deleted User]

My remaining points credited yesterday also.
See, no need to panic people they came through eventually.

Now I wonder how next years promo will be handled.

vec

I'm no panic but I missed my award last week due to this stuff up so ended up on VA & JQ in whY, it's no panic but it was certainly not as good as my usual xASA with points...

BTW, my points credited yesterday, but I'm pretty sure they'll be burnt tomorrow

 

[Grooba]

My comments in no way were directed towards you mate! Earlier I did say that people who were in need of the points should hassle, absolutely. Just my personal situation I wasn't urgently after them.

I was in no doubt they would post eventually.

Burn burn burn baby!

 

[QF WP]

So is it just residual vouchers that need to be fixed as well as people who used their vouchers on 3 December who haven't been credited (they are the only two that I can see who have responded in the negative after Red Roo's comment and most people advising they were posted on 21st March).

 

[JohnK]

Residual vouchers had an issue in that you could not see flights or make changes to booking.

I called up to get that fixed and now I can see flights but cannot maintain booking.

Qantas is not treating these issues seriously which is very sad.

 

[TheEmu]

So is it just residual vouchers that need to be fixed as well as people who used their vouchers on 3 December who haven't been credited (they are the only two that I can see who have responded in the negative after Red Roo's comment and most people advising they were posted on 21st March).

Residual vouchers had an issue in that you could not see flights or make changes to booking.

I called up to get that fixed and now I can see flights but cannot maintain booking.

Qantas is not treating these issues seriously which is very sad.

Seems I am in both boats: voucher purchased and (partly) used 3/4 Dec, and having a residual voucher (in MrsTheEmu's a/c) that needs some attention.
The voucher is showing in MTE's a/c but with the original Booking Reference No., not the new BR that was issued after partially using the voucher. She has no current bookings but the flights she (they) took are sitting there greyed out.
No sign of the new BR on the MYB page (or anywhere else that I can find) but I have it noted of course. Just keeps getting better...

 

[JohnK]

No sign of the new BR on the MYB page (or anywhere else that I can find) but I have it noted of course. Just keeps getting better...

Instead of fixing existing issues that been reported it would appear new issues are discovered which are ignored.

I know times are tough at Qantas but customer satisfaction is very important. Once you lose that customer they are difficult to win back.

 

[ComeFlyWithMe]

The residual voucher issue is well known. The system apparently leaves remarks on the booking which can't be interpreted by the website. Most agents remove these promptly over the phone and off you go. I'd recommend calling during business hours as the after hours people seem less competent.

I've had the same issue with BA bookings that were linked under my QFF profile, but there's nothing you can do about those, they just sit there useless and require you to log on to ba.com

 

[drross]

Yep me too mine finally arrived, be last time I buy any unless they give an absolute to when they will be posted next time.

We said the same last year but still bought more this time. Probably do it again this year and then cough and moan about how bad the system is. We humans are very predictable.

 

[Kerrodt]

We said the same last year but still bought more this time. Probably do it again this year and then cough and moan about how bad the system is. We humans are very predictable.

Despite the issues with the promotion I'll be buying more this year. Heck, if they relaunched the program next week I'd be buying more next week. It's exceptionally good value for points earn. A bit of stress and anguish along the way never hurt anyone.

 

[ComeFlyWithMe]

Despite the issues with the promotion I'll be buying more this year. Heck, if they relaunched the program next week I'd be buying more next week. It's exceptionally good value for points earn. A bit of stress and anguish along the way never hurt anyone.

Haha so true. We'll be pining over how we should have bought more by June, then anxiously awaiting December to roll around again

I have a friend who reacts in the extreme, such as: I didn't get *insertbonuspromotion* by *insertbonuspromotiondate* therefore I'm taking my bugger all $1000 flight spend p.a. to *insertcompetitor*.

He did, now he coughes and moans about *insertcompetitor* and the lack of *unpublishedbenefits* due to lack of *insertglobalalliance* membership.

 

[Red Roo]

Seems I am in both boats: voucher purchased and (partly) used 3/4 Dec, and having a residual voucher (in MrsTheEmu's a/c) that needs some attention.
The voucher is showing in MTE's a/c but with the original Booking Reference No., not the new BR that was issued after partially using the voucher. She has no current bookings but the flights she (they) took are sitting there greyed out.
No sign of the new BR on the MYB page (or anywhere else that I can find) but I have it noted of course. Just keeps getting better...

So I can follow up for you, please send me the details in a private message as reference.

 

[TheEmu]

So I can follow up for you, please send me the details in a private message as reference.

Thanks, Red Roo. PM sent.

 

[Fokker]

Rushed off to my QFF a/c after reading #706, heart all aflutter...:-|
No love here either.
Also purchased and used 3/12. Phone and emails to chase them.

I'm still waiting...

 

[TheEmu]

I'm still waiting...

PMed Red Roo this week and received acknowledgement from them - they (the RRs) are obviously pushing the various teams to sort the situation, but having just checked the a/c balance...still nothing The new simpler and fairer distraction just erupting probably won't help our cause.

 

[JohnK]

The residual voucher issue is well known. The system apparently leaves remarks on the booking which can't be interpreted by the website. Most agents remove these promptly over the phone and off you go. I'd recommend calling during business hours as the after hours people seem less competent.

Unfortunately the person I called appeared to have somehow stuffed up my booking(s) where the Cancel, Select Seats and Change buttons were greyed out.

Issue appears to have been fixed.

 

[Robbi]

Instead of fixing existing issues that been reported it would appear new issues are discovered which are ignored.

I know times are tough at Qantas but customer satisfaction is very important. Once you lose that customer they are difficult to win back.

In public transport it takes ~3 years to get a patron back after you've driven them away, and that's in an environment with one provider. Where there is effective competition it's much longer.

 

[Fokker]

Finally my points posted. Thanks to Red Roo for continually following up

 

[TheEmu]

Finally my points posted. Thanks to Red Roo for continually following up

...scurries* off to check QFF a/c only to have his feathery hopes dashed once more...
C'mon Red Roo, I'm your buddy from the other side of the Coat of Arms - remember?

*Some literary licence applied - emus do not scurry!

 

[TheEmu]

A month since the email assuring me that not 1, but 2, 2, gentle AFFers, 2 well-oiled teams of bonii-point-sleuths were hot on the trail of my missing stash.
I could almost hear the baying of the hounds... :shock:

Sadly, it seems the hounds have slipped their leads, as each day I hasten (slowly, wearily) back to the Log-In page.
And sigh.

But wait! What's that I hear? The happy tell-tale tingle of in-coming mail?
Could it be?
It could! It is!

April Qantas Points balance and latest news


But no...
Press Send on Email Number 4...
Sigh...


Looks like it's going to be AAnother AAirline redemption in June again (and CX J )