100,000 points taken in 11 weeks QFF

[mannej]

If I had this issue I would negotiate behind the scenes and be prepared to sign a non disclosure clause if there is an opportunity to get some activity onto the inactive account. A hotel stay at a partner hotel could get you over the line or something like that.
If there is such an opportunity you need to work through this quietly and carefully and always nicely.
There is a set of rules and the Woolies Everyday Rewards cards is the easiest way to keep anyone's account active by spending $31 and blipping that card to score one point.

1 search on the QF tool bar perhaps is easiest.

 

[Thunder Down Under]

Was it the same scenario?

Negative on that.

In my case, I booked a flight to Broome on 22 Aug 2013 for travel 04 Nov 2013 Returning 13 Nov 2013. QFF number was entered with the booking and listed on the E- Ticket and receipt.

I received and email on return stating that my accumulated points had expired at the end of October. At no time have I received an email or other form of communication informing me of the risk of expiry.

I also know of another person who went through the same scenario as well. You are not alone.

TDU

 

[hcsneb111]

And even with this information, do you believe QF are 100% solely responsible for the loss of the points?

Not 100%. At the end of the day my mum was given the wrong information by Qantas and the scenario is not covered in T&C so I believe Qantas is mainly responsible.

I guess the small claims judge will have the final decision

 

[footy99]

Not 100%. At the end of the day my mum was given the wrong information by Qantas and the scenario is not covered in T&C so I believe Qantas is mainly responsible.

I guess the small claims judge will have the final decision

Good luck!

 

[hcsneb111]

Negative on that.

In my case, I booked a flight to Broome on 22 Aug 2013 for travel 04 Nov 2013 Returning 13 Nov 2013. QFF number was entered with the booking and listed on the E- Ticket and receipt.

I received and email on return stating that my accumulated points had expired at the end of October. At no time have I received an email or other form of communication informing me of the risk of expiry.

I also know of another person who went through the same scenario as well. You are not alone.

TDU

So did your points expire cause you had no activity for 18 months?

 

[JohnK]

Negative on that.

In my case, I booked a flight to Broome on 22 Aug 2013 for travel 04 Nov 2013 Returning 13 Nov 2013. QFF number was entered with the booking and listed on the E- Ticket and receipt.

I received and email on return stating that my accumulated points had expired at the end of October. At no time have I received an email or other form of communication informing me of the risk of expiry.

I also know of another person who went through the same scenario as well. You are not alone.

Were the award bookings from your account or another account?

If from your account then any use of QFF points (other than family transfer) will extend life of remaining points.

If booked via another account then your award flight does not count as activity as you do not earn any QFF points for award bookings and your flight was past expiry anyway.

Still not a good result and sad to lose hard earned points.

 

[pagingjoan]

I think there is a bit of confusion over the specifics of TDU's bookings and points accumulation.

It's not even clear that it was an Award booking, JohnK - unless I've missed something?

Thunder Down Under may like to expand a little, so we can see where this fits in the "Lost Points from Inactivity" horror file?

 

[mannej]

Were the award bookings from your account or another account?

If from your account then any use of QFF points (other than family transfer) will extend life of remaining points.

If booked via another account then your award flight does not count as activity as you do not earn any QFF points for award bookings and your flight was past expiry anyway.

Still not a good result and sad to lose hard earned points.

You are forgetting that the bookings may have been paid bookings, and only had the number attached to it, I.e no activity until the flights are taken.

 

[JohnK]

I think there is a bit of confusion over the specifics of TDU's bookings and points accumulation.

It's not even clear that it was an Award booking, JohnK - unless I've missed something?

Thunder Down Under may like to expand a little, so we can see where this fits in the "Lost Points from Inactivity" horror file?

Apologies. I got confused with the story from the original thread. If Thunder Down Under had known points were going to expire then they would have booked an award flight with the QFF points rather than pay for the flight to BME.

 

[whatmeworry]

1 search on the QF tool bar perhaps is easiest.

Yep such an easy way of keeping your account active.

 

[cove]

When I answered I was thinking more about the youngsters who are junior flyers and may not get the benefit of the Qantas tool bar. In that case you can get them a Woolies Everyday Rewards card and put $31 on it every 17 months and 28 days to keep the children's accounts current.

 

[Thunder Down Under]

You are forgetting that the bookings may have been paid bookings, and only had the number attached to it, I.e no activity until the flights are taken.

That is correct. Flights paid for via Amex

TDU

 

[pagingjoan]

And had you had no activity in the 18 months prior to those flights?

 

[Thunder Down Under]

Apologies. I got confused with the story from the original thread. If Thunder Down Under had known points were going to expire then they would have booked an award flight with the QFF points rather than pay for the flight to BME.

Yes. If I had been aware of the expiry, I would, of course, used the award system.

No activity in the previous 18 months.

TDU

 

[Gabanzo]

I am the Mum who originally transferred the 100,000 QFF points to my son as well as 100,000 points to each of my other 3 children as an early Xmas gift last year.
I had accumulated 400,000+ points from flights, credit card etc. I have been a QFF member since 1996 & joined all 4 children to the programme in 1998 when we all went on a family holiday to Bali.
I have been a very loyal passenger/member/customer to Qantas & have always chosen this airline over others. I would have made a couple of international flights & a couple of domestic flights per year for my business.
When I found out my sons 100,000 points had expired after only 11 weeks I made 2 emotional calls to QFF & was told to write a letter on compassionate grounds, which I did. My son has had no activity since 1998 & had to telephone QFF to collect his old membership number so I could do the transfer of points....... At no time was he told nor I about the activity needed to keep points from expiring.
I looked up the "Family Transfer" section in the T & C before I did the 4 separate transfers and no mention in there either.
I am appalled, shocked, disheartened & extremely disappointed in Qantas decision in not giving back points to either my son or to me.
They have lost another customer & I will now give my loyalty to other airlines.

 

[JessicaTam]

Welcome to AFF Gabanzo. Just a pity it is under such circumstances.

 

[Gabanzo]

Thank you JessicaTam.......yes I agree.
Unfortunately Red Roo couldn't use his charm or persuasion so that we could sing the praises of "The Flying Kangaroo" & have a happy outcome.

 

[JohnK]

I am the Mum who originally transferred the 100,000 QFF points to my son as well as 100,000 points to each of my other 3 children as an early Xmas gift last year.

Welcome to AFF Gabanzo.

I am still struggling to understand the silly terms and conditions and how a Qantas review has not restored the points they have wrongfully expired.

 

[Gabanzo]

Hi JohnK & Thank you for the welcome.
Yes I can't believe their lack of compassion & uncaring attitude. I am a business woman & being fair, considerate & just keeps your customer happy & creates a life-long friendship in business & in everyday encounters. Maybe that is the difference between big & small business. I was ever hopeful that QFF would return the points & my son could continue arranging an award booking as his Xmas present this year.

 

[Hvr]

Welcome aboard Gabanzo, I have posted here about why I disagree with your contention that the points be returned. I am sure you'll find the AFF community great value in your new choice of airline.


Oh and Red Roo is a lady.