100,000 points taken in 11 weeks QFF

[burmans]

+1. A good result for the OP and his mum. I can see a "how to spent 100,000 points in 7 days" thread coming up!

Transferring it back to his mum and getting her to book the flight may be an option!

 

[JessicaTam]

Transferring it back to his mum and getting her to book the flight may be an option!

My comment was a bit tongue in cheek, knowing it is activity rather than spending in seven days that counts. Maybe a theme for another thread?

 

[serfty]

...

To serfty's point, should your son choose to activate his account by earning more points (such as using the toolbar or making a purchase at Woolies), it must be done within the next 7 days.

As per the program terms and conditions, points are logged according to the time of activity. Therefore it wouldn't matter if the new points haven't credited within the specified 7 days as the transaction date will be clear.
...

Thanks for the specifics about how the activity date is taken into account in relation to EDR crediting.

Noted well.

I guess there would not be that many who frequent this forum with much experience in that relationship.

 

[hcsneb111]

Thankyou QFF & Red Roo for finally making the right decision. Thankyou to everyone that helped and offered suggestions to reach this positive result.....and of course thankyou to my wonderful mum for putting so much effort and time into recovering the points and giving them to me in the first place. Christmas is March!

 

[hcsneb111]

Christmas is March!

typo* IN *

 

[basso]

Well done to Red Roo and Qantas for looking at the whole picture and coming to a sensible solution that takes into account all parties involved.

AT least you admit it was sensible. Sometimes you need to look past the letter of the T&Cs and understand the reasoning behind them. I maintain that this was not a situation envisaged when the rules were written.

 

[JohnK]

Luckily there's plenty of options for making an inactive account active:

Not that easy if you only have 7 days.

 

[Robbi]

This was a surprising outcome in abeyance of the rules. Good work Red Roo and QFF.

 

[amaroo]

Not that easy if you only have 7 days.

For 100,000 points I would buy some wine, take a flight, buy $31 of chocolate, fill up the car or transfer the points back to mum....

 

[MEL_Traveller]

This was a surprising outcome in abeyance of the rules. Good work Red Roo and QFF.

some of us do not think it was surprising.

some of us think there was sufficient legal uncertainty that this would have resolved in the passenger's favour had it been progressed. how is it 'good work' when a company allows a transfer into an inactive account, and then tries to take those points? how is it 'good work' when terms and conditions don't cover the situation for you to confiscate them, so you reinstate them? why is it that a pop-up screen appears if you try to book a ticket ex Thailand, but a similar pop-up screen cannot be given for transfers to an inactive account?

this could have been resolved by reinstating the points and then issuing a memo to all QFFF members outlining the issues associated with inactive accounts.

instead if telling us we can earn points by flying one world airlines, why not tell us useful information in the monthly news letters... such as points expiry, and qantas cash cards expiring if status changes.

 

[Hvr]

The quickest way to have Qantas activity is to order a new Qantas club card, at 1,000 points it may be worth considering to ensure that the points do not re-expire.

 

[drewbles]

The quickest way to have Qantas activity is to order a new Qantas club card, at 1,000 points it may be worth considering to ensure that the points do not re-expire.

The cheapest way is to xfer back to Mum, go buy something at woolies over $31, wait for it to credit, then xfer the points back

100,001 points and $31

 

[medhead]

Now, how do I volunteer to help with the redraft of the Family Transfer rules?

I'd love to volunteer for that as well.

 

[Hvr]

I'd love to volunteer for that as well.

I'm thinking a lunch at Rockpool in Sydney might ensure there was a lot of productivity and remove all ambiguity.

 

[JessicaTam]

I'm thinking a lunch at Rockpool in Sydney might ensure there was a lot of productivity and remove all ambiguity.

I think you have just been elected facilities manager of the committee.

 

[ozbeachbabe]

The cheapest way is to xfer back to Mum, go buy something at woolies over $31, wait for it to credit, then xfer the points back

100,001 points and $31

I can't remember if the OP already has a Woollies EDR card - if not, do as others have said asap ie transfer back to Mum/QF toolbar search/order new ff card.

 

[Gabanzo]

The cheapest way is to xfer back to Mum, go buy something at woolies over $31, wait for it to credit, then xfer the points back

100,001 points and $31

That sounds like a reasonable example.... but keep in mind transferring them back to me, my son will have to wait until October 2014 as I have exceeded the 4 family transfers per 12 month period. I can only book him a rewards flight from my membership using these points.

As a matter of coincidence last night on ABC1 on a programme called "Checkout" was a segment on Qantas Frequent Flyer expiring members points.......Did anyone see it? I thought how timely this is.........

 

[drewbles]

That sounds like a reasonable example.... but keep in mind transferring them back to me, my son will have to wait until October 2014 as I have exceeded the 4 family transfers per 12 month period. I can only book him a rewards flight from my membership using these points.

As a matter of coincidence last night on ABC1 on a programme called "Checkout" was a segment on Qantas Frequent Flyer expiring members points.......Did anyone see it? I thought how timely this is.........

Ahh right. After I posted this I did wonder how many of your 4 transfers you had left.

Does dad have an active account? Aunty? Uncle? Cousin? etc etc. There are a lot of family members eligible under the program, so possibly find someone else to shuffle them off to for a few weeks, providing they don't mind using one of their yearly transfers to shuffle them back.

Annoying, but the end result will be an 18 month expiry, all your points back (thanks RR) and everyone should be happy at least.

 

[Red Roo]

Thankyou QFF & Red Roo for finally making the right decision. Thankyou to everyone that helped and offered suggestions to reach this positive result.....and of course thankyou to my wonderful mum for putting so much effort and time into recovering the points and giving them to me in the first place. Christmas is March!

You're welcome. However the 100,000 points have not been reinstated to your account as yet.

Our Frequent Flyer team need to speak with you directly, and have left 2 voicemail messages on your mobile. Please do return their call asap.

We want you to have the maximum opportunity to activate your account, or transfer the points, within the 7 days offered.

 

[burmans]

You're welcome. However the 100,000 points have not been reinstated to your account as yet.

Our Frequent Flyer team need to speak with you directly, and have left 2 voicemail messages on your mobile. Please do return their call asap.

We want you to have the maximum opportunity to activate your account, or transfer the points, within the 7 days offered.

THis is one of those rare occassions when I'd recommend actually returning that call, its not just marketing!