100,000 points taken in 11 weeks QFF

[equus]

Aunty? Uncle? Cousin? etc etc. There are a lot of family members eligible under the program, so possibly find someone else to shuffle them off to for a few weeks, providing they don't mind using one of their yearly transfers to shuffle them back.

How about brother/sister? I gather the reason that the 4 transfers were used up was 4 x transfers to each of the kids! I assume that the others all had active accounts.

 

[Buzzard]

Just like a heart wrenching movie - a tale of woe with a happy ending.

Good on you Red Roo (Rooette?), good on you Qantas and good on you fellow AFFers.

I am convinced that without the effort of AFF the outcome may not have been so good, and I say that without any disrespect to Red Roo who has certainly tried their hardest to achieve this magnificent outcome. Ultimately we must remember that Red Roo does not run Qantas but always goes in to bat for us and sometimes the outcome may not be quite what we want.

 

[ozbeachbabe]

As a matter of coincidence last night on ABC1 on a programme called "Checkout" was a segment on Qantas Frequent Flyer expiring members points.......Did anyone see it? I thought how timely this is.........

I hadn't until I read your post & for others interested it's The Checkout Series 2 Episode 5. Not sure whether it's legal to post the link to the episode so I won't but Google is your friend.

Just quietly, I think Samsonite would be more worried as the program gives them a serve about how their 'limited 10 year global warranty' doesn't cover "damage caused by transport eg airlines".

I found the program's parody of Jack & the Beanstalk quite clever & imaginative however IMHO Aunty adopted the same old stance by used by consumer advocacy groups pretty much saying it's not worth it & citing the example that if you had an ANZ American Express frequent flyer card with a $95.00 annual fee (one point earned per $1.00 spent) you'd have to spend $9,500.00 just to cover the cost of your annual fee.

Another example was the ANZ Visa freq flyer Visa card (one point earned per $2.00 spent) where poor old Jack would need to spend $19K then a further $16K to earn a one way SYD/MEL ticket on points.

I did think it was misleading of the program to say if using your points to upgrade "you can be pushed aside by someone with higher status" as it gives the impression that an NB may have an upgrade confirmed which can be lost if a WP comes along at a later date wanting it. Sure, a WP may get priority when points upgrades are processed but so they should. Just another fine example of Australian egalitarianism.

One can always look at the various Frequent flyer schemes as the glass is half full or half empty and this program focussed only on the latter.

I'm sure most of us have heard stories of people who have got hefty freq flyer point signon bonuses which in itself can earn them enough for a J class one way ticket Australia to Asia. They may have even got the credit card annual fee waived to boot.

 

[MEL_Traveller]

I did think it was misleading of the program to say if using your points to upgrade "you can be pushed aside by someone with higher status" as it gives the impression that an NB may have an upgrade confirmed which can be lost if a WP comes along at a later date wanting it. Sure, a WP may get priority when points upgrades are processed but so they should. Just another fine example of Australian egalitarianism.

but 'so they should'? I'm guessing you're jesting... but it is totally not fair that a bronze, who may have saved for years for an upgrade, and requests one 6 months out, is trumped by a platinum who requests one a few days before they fly. Especially when the bronze has had to pay more money to get a fare eligible for upgrade.

I haven't seen the program yet, but having to pay more money, essentially taking a gamble, but not being told the real odds at the time you enter doesn't seem fair.

 

[JessicaTam]

but 'so they should'? I'm guessing you're jesting... but it is totally not fair that a bronze, who may have saved for years for an upgrade, and requests one 6 months out, is trumped by a platinum who requests one a few days before they fly. Especially when the bronze has had to pay more money to get a fare eligible for upgrade.

I haven't seen the program yet, but having to pay more money, essentially taking a gamble, but not being told the real odds at the time you enter doesn't seem fair.

I didn't realise that I got cheaper fares then a NB. :shock:

 

[medhead]

It seems you should also get in ASAP to make that woolworths purchase, the account might even be active again before they reinstate the points.

You're welcome. However the 100,000 points have not been reinstated to your account as yet.

Our Frequent Flyer team need to speak with you directly, and have left 2 voicemail messages on your mobile. Please do return their call asap.

We want you to have the maximum opportunity to activate your account, or transfer the points, within the 7 days offered.

 

[Gabanzo]

What an interesting day it has been for not only me & my son but also for Qantas Frequent Flyer.........A senior Product Specialist in Qantas Frequent Flyer has quoted "This is the most interesting thing that has happened in the office all day".......

The fact is these points that have been given back to my son are a "7 day reinstatement" given under special conditions by Qantas under their discretionary document which only they are privy to & are highly confidential and cannot be revealed to the general public.........apparently this also includes Red Roo.

Fine I don't need to know all the terms & conditions of this reinstatement but the REAL facts from Qantas Frequent Flyer is we only have 7 days to use these points as I was advised by Qff representative & 2 senior QFF managers. If they are not used in 7 days they will expire on the 8th day.

They cannot be transferred to another member, activated by Woolworths everyday rewards or any other activation medium.......they must be used within 7 days.

I am confused by all the advice that has been offered by Red Roo and other members within this thread.......I thought this was legitimate, real & factual advice!!!!!

My son rang QFF this morning as advised by Red Roo and he was told by a senior management person the above facts as Ive explained above. Because he was at work I rang up QFF to find out what is really going on.

I am relieved to know the reality of the terms before they expire & we are back to square 1.

Comments welcome!

If my son had taken the advice given on this forum his points would have expired on the 8th day regardless of activation.

 

[amaroo]

TBF - that's why QFF have been calling your son and RR has posted that he needs to return the calls ASAP. Special Action = Special Conditions.

FWIW I would settle on getting the points back and move forward from there. Looks like he needs to book a flight quick smart!

 

[medhead]

wow so even with implicit admission that the T&Cs are wrong, (by changing them) they are putting on such strict conditions. Ok then.

Any family members that need to fly somewhere?

 

[Robert K]

don't read emails, or return voice mails. points expired. SURPRISE.

 

[amaroo]

Booking in 7 days doesn't mean you need to fly in 7 days......book now and fly anytime under 1 year or around about. Or, did they tell you the points need to used and flights taken with 7 days?

 

[MEL_Traveller]

What an interesting day it has been for not only me & my son but also for Qantas Frequent Flyer.........A senior Product Specialist in Qantas Frequent Flyer has quoted "This is the most interesting thing that has happened in the office all day".......

The fact is these points that have been given back to my son are a "7 day reinstatement" given under special conditions by Qantas under their discretionary document which only they are privy to & are highly confidential and cannot be revealed to the general public.........apparently this also includes Red Roo.

Fine I don't need to know all the terms & conditions of this reinstatement but the REAL facts from Qantas Frequent Flyer is we only have 7 days to use these points as I was advised by Qff representative & 2 senior QFF managers. If they are not used in 7 days they will expire on the 8th day.

They cannot be transferred to another member, activated by Woolworths everyday rewards or any other activation medium.......they must be used within 7 days.

I am confused by all the advice that has been offered by Red Roo and other members within this thread.......I thought this was legitimate, real & factual advice!!!!!

My son rang QFF this morning as advised by Red Roo and he was told by a senior management person the above facts as Ive explained above. Because he was at work I rang up QFF to find out what is really going on.

I am relieved to know the reality of the terms before they expire & we are back to square 1.

Comments welcome!

If my son had taken the advice given on this forum his points would have expired on the 8th day regardless of activation.

If what you say is correct it seems strange given that Red Roo has explicitly stated that the points will be 'pending' for 7 days during which time all that needs to happen is that the account becomes active.

If the this falls through there are potential avenues through consumer affairs and possibly the small claims tribunal.

the clause outlined by red roo a little while ago, concerning transfers to inactive account (as it appears on the transfer page) is interesting, but the main point is that the those from AFF reading this thread, no one actually picked it up. So that is telling in itself (everyone naturally looked at the Ts and Cs, but didn't see the attempted exclusion clause itself).

 

[kevrosmith]

Ah, interesting development. Yeah, I'd be redeeming a flight for somewhere, and even if you have to pay change penalties, it would still be worth *not* losing the 100k points. Otherwise, I guess there's always toasters from the redemption store...

 

[Gabanzo]

Booking in 7 days doesn't mean you need to fly in 7 days......book now and fly anytime under 1 year or around about. Or, did they tell you the points need to used and flights taken with 7 days?

No my son has 7 days to take a flight redemption or buy something from the Qantas Store. He doesn't need to fly in 7 days.

 

[Gabanzo]

Ah, interesting development. Yeah, I'd be redeeming a flight for somewhere, and even if you have to pay change penalties, it would still be worth *not* losing the 100k points. Otherwise, I guess there's always toasters from the redemption store...

Yes Im guessing he will booking something within this time frame......not worth losing the points again.

 

[medhead]

No my son has 7 days to take a flight redemption or buy something from the Qantas Store. He doesn't need to fly in 7 days.

Redeeming flights will make the accounts active. You should not need to book and fly. How about ordering a new frequent flyer card? That costs 1000 points.

 

[Gabanzo]

TBF - that's why QFF have been calling your son and RR has posted that he needs to return the calls ASAP. Special Action = Special Conditions.

FWIW I would settle on getting the points back and move forward from there. Looks like he needs to book a flight quick smart!

My son starts work at 4.30am & finishes late in afternoon & he did phone QFF this morning at first chance. We only found out Red Roo's post yesterday afternoon.
We are very happy & grateful to have points back & they will be used within this 7 day period.

 

[MEL_Traveller]

Redeeming flights will make the accounts active. You should not need to book and fly. How about ordering a new frequent flyer card? That costs 1000 points.

the OP has been told (if I read it correctly) that the total 100k must be redeemed within 7 days. no account activation is possible in order to extend the validity of the points.

 

[Gabanzo]

Redeeming flights will make the accounts active. You should not need to book and fly. How about ordering a new frequent flyer card? That costs 1000 points.

Activity doesn't count!
The points are only active for 7 days after that they expire on the 8th day. You can't have 2 membership cards.
If he uses points to fly to the USA for example....they may cost 80,000 points the remaining 20,000 points will expire on the 8th day.

 

[hcsneb111]

To serfty's point, should your son choose to activate his account by earning more points (such as using the toolbar or making a purchase at Woolies), it must be done within the next 7 days.

Just wondering why i need to activate my account? Is it to extend my 100,000 points expiry date for a further 18 months?

Red Roo says one thing, QFF tells me they expire in 7 days regardless.

Might be wise to get the facts RIGHT before posting on the internet.