100,000 points taken in 11 weeks QFF

[Gabanzo]

the OP has been told (if I read it correctly) that the total 100k must be redeemed within 7 days. no account activation is possible in order to extend the validity of the points.

Correct! No activation will lengthen the life of the points.

 

[hcsneb111]

Correct! No activation will lengthen the life of the points.

Where do you want to go Mum? I'll shout you a trip lol

 

[Gabanzo]

Where do you want to go Mum? I'll shout you a trip lol

Tahiti sounds nice!

 

[amaroo]

Just wondering why i need to activate my account? Is it to extend my 100,000 points expiry date for a further 18 months?

Red Roo says one thing, QFF tells me they expire in 7 days regardless.

Might be wise to get the facts RIGHT before posting on the internet.

You won't retain many friends with that attitude!

 

[hcsneb111]

You won't retain many friends with that attitude!

As you could imagine the whole situation is becoming increasingly frustrating!

I just need to know where i stand.

 

[vitagen]

Wow considering they have offered to give you the extra 7 days. Just be humble... Go redeem the points! Goodness me you are in a better position than before.

 

[yo yo ma]

Might be wise to get the facts RIGHT before posting on the internet.

Are you serious???

 

[medhead]

Activity doesn't count!
The points are only active for 7 days after that they expire on the 8th day. You can't have 2 membership cards.
If he uses points to fly to the USA for example....they may cost 80,000 points the remaining 20,000 points will expire on the 8th day.

You can have 2 membership cards, you can't have 2 membership accounts.

 

[medhead]

the OP has been told (if I read it correctly) that the total 100k must be redeemed within 7 days. no account activation is possible in order to extend the validity of the points.

Which is inconsistent with the information provided in thread by Qantas.

 

[amaroo]

Wow considering they have offered to give you the extra 7 days. Just be humble... Go redeem the points! Goodness me you are in a better position than before.

Couldn't agree more! IMO the OP should focus on the positive.....

 

[hcsneb111]

You can have 2 membership cards, you can't have 2 membership accounts.

My brother had 2 memberships. One started in 1998 and one in 2010

 

[medhead]

My brother had 2 memberships. One started in 1998 and one in 2010

I should have added that you can't have 2 memberships at the same time. I wonder how wise it is to provide information in public that hints of something happened that is against the terms and conditions now that Qantas know who you are. If your brother had 2 accounts at the same time potentially both could be closed.

 

[hcsneb111]

Couldn't agree more! IMO the OP should focus on the positive.....

Im happy to have the points re-instated even though its only 7 days.

I still believe Qantas was in the wrong for taking the points in the first place. They obviously agree or the wouldn't have re-instated the points. There were many hours spent by myself and my mum on the phone and writing letters and emails and Qantas made the final decision not to give them points back....it was only after i posted the correspondence on AFF and had the valued input from AFF members that Qantas decided to change their decision.

 

[hcsneb111]

I should have added that you can't have 2 memberships at the same time. I wonder how wise it is to provide information in public that hints of something happened that is against the terms and conditions now that Qantas know who you are. If your brother had 2 accounts at the same time potentially both could be closed.

Rules, laws, T&C are broken every day. He wasn't even aware that he had 2 accounts until the QFF Rep told him on the phone. The oldest account was closed by the Rep as it had no points and no activity and the other account had the 100,000 transferred from my Mum.

 

[Moody]

Whilst it is a positive development that the 100K points are back on the table, the conditions around them are punative. The fairest result would have been the reversal of the points transfer, but QFF seem utterly desperate not to do this. I assume it is to keep the Pandora's Box of expired points well and truly closed.

[ New game - $10 to play. How many points did QFF expire in 2013? Closest to the pin sweeps the pool ... minus the cost of the FOI request of course, as Qantas definitely DOES NOT want us to know.]

 

[hcsneb111]

Whilst it is a positive development that the 100K points are back on the table, the conditions around them are punative. The fairest result would have been the reversal of the points transfer, but QFF seem utterly desperate not to do this. I assume it is to keep the Pandora's Box of expired points well and truly closed.

[ New game - $10 to play. How many points did QFF expire in 2013? Closest to the pin sweeps the pool ... minus the cost of the FOI request of course, as Qantas definitely DOES NOT want us to know.]

Agree!

I will guess 44,234,726

 

[Natalie_B]

I still believe Qantas was in the wrong for taking the points in the first place. They obviously agree or the wouldn't have re-instated the points.

I doubt that Qantas would agree it is wrong. While I don't think that the points transfer should have been able to go through, I do think you are lucky to get the points reinstated, particularly when you admitted to not reading the emails advising you the points were expiring. Should the emails draw more attention to the points expiring, yes.


Reinstating the points for a short time means that after 7 days QF no longer needs to deal with this situation. You either use the points or you don't.

 

[hcsneb111]

I doubt that Qantas would agree it is wrong. While I don't think that the points transfer should have been able to go through, I do think you are lucky to get the points reinstated, particularly when you admitted to not reading the emails advising you the points were expiring. Should the emails draw more attention to the points expiring, yes.


Reinstating the points for a short time means that after 7 days QF no longer needs to deal with this situation. You either use the points or you don't.

I agree. The grey area was in the transfer. If my mum was made aware when transferring, this situation would have been prevented.

I played my part by not reading the emails, but Qantas' failure was prior to my failure

 

[JessicaTam]

Looks like my previous comment was somewhat prescient.

If what you say is correct it seems strange given that Red Roo has explicitly stated that the points will be 'pending' for 7 days during which time all that needs to happen is that the account becomes active.

If the this falls through there are potential avenues through consumer affairs and possibly the small claims tribunal.

the clause outlined by red roo a little while ago, concerning transfers to inactive account (as it appears on the transfer page) is interesting, but the main point is that the those from AFF reading this thread, no one actually picked it up. So that is telling in itself (everyone naturally looked at the Ts and Cs, but didn't see the attempted exclusion clause itself).

Actually a few on AFF did pick it up in the T&Cs (myself included) however were criticised for being uncharitable or whatever. We were just stating our interpretation of the rules, which has coincided with QF's intent.

 

[MEL_Traveller]

Looks like my previous comment was somewhat prescient.



Actually a few on AFF did pick it up in the T&Cs (myself included) however were criticised for being uncharitable or whatever. We were just stating our interpretation of the rules, which has coincided with QF's intent.

the paragraph quoted by Red Roo does not appear in the T&Cs. it appears only on the family transfer page.

if someone had mentioned that at the outset it could have been a game changer.