100,000 points taken in 11 weeks QFF

[hcsneb111]

Any holidays under construction at the moment eg SIN F1GP in Sep? What city are you flying out of?

No holidays planned as yet. Sydney

 

[Mwenenzi]

This beggars the qn though, if I open a new account and receive the transfer, do my pts expire one month from receipt?

No. Accounts need 18 months of non eligible activity before points expire.
But you are supposed to have only 1 account. But would expect there are 100's (if not 1000's) of people who open a 2nd account when they cannot find the ff number, have new email and/or street address or got a Woolies everydayrewards card.

 

[hcsneb111]

QF points in an accounts with a non eligible activity in 18 months expire (very clear and in the t&c for many years)
Transferring points in not an eligible activity (very clear and in the t&c for many years)
So points transferred expire:- its that simple

As the OP went to some effort in get the account alive again with correct email, etc yet did not bother to read QF emails and even had 11 weeks to use them, or have eligible activity, and yet nothing I find very strange. [Am not sure if the QF web site shows when points expire.]

OP comment "The only reason they have is because they know they would have had to give them back if the matter went any further" is totally laughable to me & many others
QF have been generous in reinstating these 100,000. Such ungracious comments put QF generosity at risk (with good reason)

Tell me why do YOU think Qantas decided to change their decision and re-instate the points?

 

[MEL_Traveller]

OP comment "The only reason they have is because they know they would have had to give them back if the matter went any further" is totally laughable to me & many others
QF have been generous in reinstating these 100,000. Such ungracious comments put QF generosity at risk (with good reason)

is that based on legal reasoning?

 

[Thunder Down Under]

Agree!

I will guess 44,234,726

Plus my 169,000

TDU

 

[Gabanzo]

Negative on that.

In my case, I booked a flight to Broome on 22 Aug 2013 for travel 04 Nov 2013 Returning 13 Nov 2013. QFF number was entered with the booking and listed on the E- Ticket and receipt.

I received and email on return stating that my accumulated points had expired at the end of October. At no time have I received an email or other form of communication informing me of the risk of expiry.

I also know of another person who went through the same scenario as well. You are not alone.

TDU

What did you do about this situation? Did you just wear it?

 

[woodborer]

the fact so many people didn't know about it, or skipped it, means it is not necessarily prominent. or sufficient.

It is pretty hard to make everything that somewhat might catch someone out being prominent - too many prominent things and you start losing track of them. Just look at the forest of road signs in some places - I bet most people couldn't take them all in. Anyway, if Qantas had sent out messages in the points balance newsletter, they might be able to tell if the email had been opened, using one of the tracking technologies. I do agree that an email specific to the expiration of points would be better than embedding it in a newsletter.

 

[Thunder Down Under]

What did you do about this situation? Did you just wear it?

Hi Gabanzo

Numerous phone calls. Negative result.

Also as a Qantas shareholder this leaves a very bitter taste.

I have now retired and am planning quite a few overseas and domestic travel. Qantas will not figure in those plans.

Regards
TDU

 

[hcsneb111]

It is pretty hard to make everything that somewhat might catch someone out being prominent - too many prominent things and you start losing track of them. Just look at the forest of road signs in some places - I bet most people couldn't take them all in. Anyway, if Qantas had sent out messages in the points balance newsletter, they might be able to tell if the email had been opened, using one of the tracking technologies. I do agree that an email specific to the expiration of points would be better than embedding it in a newsletter.

Some road signs are definitely more prominent then others. Stop signs, speed camera signs etc...

Maybe a "stop sign" style pop up when doing the family transfer?

 

[ozbeachbabe]

I'm not suggesting you do this however if I can play Devil's Advocate for just a moment. Just say you booked a refundable JASA airfare within 7 days utilising all of your 100K points for travel in September. You've now complied with QF's request to use all 100K points within the required 7 days so now have activity on your account so it's active.

You may even now obtain a Woollies EDR card, link it to your QF freq flyer card & use it regularly when you buy your groceries there.

What would happen in the case of having to cancel your September booking if something unforeseen happened like you broke your leg & couldn't travel. Would all the points for the full refundable JASA be returned to your now active ff account?

 

[Gabanzo]

I'm not suggesting you do this however if I can play Devil's Advocate for just a moment. Just say you booked a refundable JASA airfare within 7 days utilising all of your 100K points for travel in September. You've now complied with QF's request to use all 100K points within the required 7 days so now have activity on your account so it's active.

You may even now obtain a Woollies EDR card, link it to your QF freq flyer card & use it regularly when you buy your groceries there.

What would happen in the case of having to cancel your September booking if something unforeseen happened like you broke your leg & couldn't travel. Would all the points for the full refundable JASA be returned to your now active ff account?

Hi ozbeachbabe!

What is a JASA airfare?
He now has a Woollies EDR card linked to his QF frequent flyer card.
Good question on your last point if something unforeseen happens & flight has to be cancelled........Does he lose these points or this award booking?

 

[Hvr]

Some road signs are definitely more prominent then others. Stop signs, speed camera signs etc...

Maybe a "stop sign" style pop up when doing the family transfer?

People drive through stop signs every day. Sometimes there are disastrous results.

Sometimes no matter what warnings are provided they are ignored. It has been acknowledged that warnings were missed during the transfer process and emails warning of their imminent demise ignored.

Qantas has the right to assume that FF members are adults and responsible for their own actions and inactions. Members are ultimately responsible for their points.

I believe that Qantas has given you this opportunity to use the points as a gesture of good will. It has been done previously, I seem to recall a case a few years ago when a member died and their family wanted to use their large amount of points for a trip. The story was on ACA or TT and QF gave them the same seven day opportunity.

Maybe I've missed it but I can't seem to find where you've said thank you to Qantas in this thread since the offer to restore the points. Perhaps you said thank you on the phone?

I hope so.

 

[Gabanzo]

Hi Gabanzo

Numerous phone calls. Negative result.

Also as a Qantas shareholder this leaves a very bitter taste.

I have now retired and am planning quite a few overseas and domestic travel. Qantas will not figure in those plans.

Regards
TDU

Im very sad to hear that........I hope you enjoy your future travels & retirement.

 

[Gabanzo]

People drive through stop signs every day. Sometimes there are disastrous results.

Sometimes no matter what warnings are provided they are ignored. It has been acknowledged that warnings were missed during the transfer process and emails warning of their imminent demise ignored.

Qantas has the right to assume that FF members are adults and responsible for their own actions and inactions. Members are ultimately responsible for their points.

I believe that Qantas has given you this opportunity to use the points as a gesture of good will. It has been done previously, I seem to recall a case a few years ago when a member died and their family wanted to use their large amount of points for a trip. The story was on ACA or TT and QF gave them the same seven day opportunity.

Maybe I've missed it but I can't seem to find where you've said thank you to Qantas in this thread since the offer to restore the points. Perhaps you said thank you on the phone?

I hope so.

See post 264

 

[serfty]

But is this true? There is certainly a statement to the effect when doing an online transfer....

There's nothing to indicate that text ("... inactive for an extended period ...") was there when the transfer was originally made (11+ weeks ago). It easy to change a web site.

Can't check it by using the web.archive.org as the page is secure (https://) and sites like that do not trawl secure pages.

The T&C's have not changed.

Here a specific page on the transfers: Frequent Flyer - Using Points - Family Transfers - Terms and Conditions

 

[Hvr]

See post 264

Thankyou QFF & Red Roo for finally making the right decision. Thankyou to everyone that helped and offered suggestions to reach this positive result.....and of course thankyou to my wonderful mum for putting so much effort and time into recovering the points and giving them to me in the first place. Christmas is March!

Thanks for pointing that out.

 

[ermen]

No. Accounts need 18 months of non eligible activity before points expire.

Actually i disagree. A strict reading of the eisting TnC would mean your points expire. Why? Because a new account actually falls under the definition (by default) of a non active account.

thats why i am saying the TnC are deficient. And given OPs case is not disimilar to the example above (which most, i presume will find grossly unfair), a full refund / reversal is in order.

 

[medhead]

QF points in an account with non eligible activity in 18 months expire (very clear and in the t&c for many years)
Transferring points in not an eligible activity (very clear and in the t&c for many years)
So points transferred expire:- its that simple

As the OP went to some effort in get the account alive again with correct email, etc yet did not bother to read QF emails and even had 11 weeks to use them, or have eligible activity, and yet did nothing I find very strange. [Am not sure if the QF web site shows when points expire.]

OP comment "The only reason they have is because they know they would have had to give them back if the matter went any further" is totally laughable to me & many others
QF have been generous in reinstating these 100,000. Such ungracious comments put QF generosity at risk (with good reason)

You have completely ignored the fact that the conditions say the points expiry at midnight of the last day of the 18th month. They state an exact and specific time that points in the account expire. Once that happens the conditions provide no ability to expire points that are transferred into the account. As I said there is a massive hole in the conditions. While the stuff you've mentioned is true, it is irrelevant to this case.

 

[medhead]

No. Accounts need 18 months of non eligible activity before points expire.
But you are supposed to have only 1 account. But would expect there are 100's (if not 1000's) of people who open a 2nd account when they cannot find the ff number, have new email and/or street address or got a Woolies everydayrewards card.

My experience is they stop the second account being opened and make you call to track down the original account.

 

[ozbeachbabe]

I was just about to put a post up about any suggestions on the best way to spend the points in 7 days.

$700 in Qantas holiday vouchers? 74,700 = $500 from Woolworth's Group

Hi ozbeachbabe!

What is a JASA airfare?

He now has a Woollies EDR card linked to his QF frequent flyer card. Good question on your last point if something unforeseen happens & flight has to be cancelled........Does he lose these points or this award booking?

The flight redemption in itself counts for activity even before the travel is undertaken so I don't see why the points would not be refunded to his account in the unlikely event he had to cancel however, in light of all the special circumstances and/or strings attached in your son's case, the only people who could give you a definitive answer on that would be the people with whom your son spoke.

A JASA is a Business Class (J) Any Seat Award that since 26 June 2013 has had to be booked over the phone with QF reservations. It's popular with peeple on AFF firstly because it allows you to travel in Business Class for a reasonable amount of points plus taxes on top and secondly because these types of award tickets earn frequent flyer points and status credits which are useful when climbing the freq flyer ladder from bronze to silver to gold to platinum etc.

It's also allowed a lot of people who would not usually pay thousands of dollars for a commercial ticket to travel in Business Class. The only other type of award ticket is the QF Partner/Classic Award which does not earn ff points or SC but can be booked online. In some instances you needed less points to do a JASA vs a Classic but the cash component was slightly more for a JASA than for a Classic Award.

http://www.australianfrequentflyer....essful-asa-bookings-booked-classic-53677.htmlhttp://www.australianfrequentflyer....rogram/has-anyone-had-success-call-51720.html

http://www.australianfrequentflyer....essful-asa-bookings-booked-classic-53677.html