100,000 points taken in 11 weeks QFF

[Gabanzo]

The flight redemption in itself counts for activity even before the travel is undertaken so I don't see why the points would not be refunded to his account in the unlikely event he had to cancel however, in light of all the special circumstances and/or strings attached in your son's case, the only people who could give you a definitive answer on that would be the people with whom your son spoke.

A JASA is a Business Class (J) Any Seat Award that since 26 June 2013 has had to be booked over the phone with QF reservations. It's popular with peeple on AFF firstly because it allows you to travel in Business Class for a reasonable amount of points plus taxes on top and secondly because these types of award tickets earn frequent flyer points and status credits which are useful when climbing the freq flyer ladder from bronze to silver to gold to platinum etc.

It's also allowed a lot of people who would not usually pay thousands of dollars for a commercial ticket to travel in Business Class. The only other type of award ticket is the QF Partner/Classic Award which does not earn ff points or SC but can be booked online. In some instances you needed less points to do a JASA vs a Classic but the cash component was slightly more for a JASA than for a Classic Award.

http://www.australianfrequentflyer....essful-asa-bookings-booked-classic-53677.htmlhttp://www.australianfrequentflyer....rogram/has-anyone-had-success-call-51720.html

http://www.australianfrequentflyer....essful-asa-bookings-booked-classic-53677.html

Thank you for all this information.....Im sure my son will look into this & make his decision on what to do. Yes he will have to confirm with QFF regarding his very special circumstances.

 

[serfty]

When I joined in 1994 I am thinking that points did not expire. I'll look back through my files to check.

Ok, back then points would expire if unused after a maximum of five years.

i.e. An points earned in the 12 months up to the anniversary month of a member's "year" would expire at the end of the anniversary month 4 years later.

e.g. If your anniversary month was July, any points earned in the year before the end of July 1995 would expire at the end of July 1999 (although points earned in 1996-1999 would not).

 

[JessicaTam]

You have completely ignored the fact that the conditions say the points expiry at midnight of the last day of the 18th month. They state an exact and specific time that points in the account expire. Once that happens the conditions provide no ability to expire points that are transferred into the account. As I said there is a massive hole in the conditions. While the stuff you've mentioned is true, it is irrelevant to this case.

Not that old chestnut!

 

[basso]

There's nothing to indicate that text ("... inactive for an extended period ...") was there when the transfer was originally made (11+ weeks ago). It easy to change a web site.

There's nothing to say it wasn't there either, and as has been pointed out, it was there a few weeks back.

 

[JohnK]

Interesting twist and turns in this saga.

I am almost certain Red Roo mentioned that it was up to the OP when to re-activate the 7 day grace period and then have those 7 days to extend the life of the points.

Now Qantas has changed their stance again.

It is not the OP that is losing credibility. Qantas is clearly in the wrong here.

 

[Gabanzo]

Interesting twist and turns in this saga.

I am almost certain Red Roo mentioned that it was up to the OP when to re-activate the 7 day grace period and then have those 7 days to extend the life of the points.

Now Qantas has changed their stance again.



It is not the OP that is losing credibility. Qantas is clearly in the wrong here.

Yes he did say that..........this is the confusion!
What Red Roo said on this forum & what the Senior QFF manager has told me & my son on Friday by phone conversation is totally different.

Not sure if Qantas has changed their stance in a matter of hours or if Red Roo has been given the wrong information.

But with thanks to the forum, Red Roo & his team & QFF we do have the points reinstated even for 7 days to be able to book an award booking in the next 12 months & this is graciously accepted.
Im sure by Monday when QFF & Red Roo are back in their offices they will sort out the fact from the fiction & the AFF forum will be able to continue on this interesting, roller coaster, mind bending thread.

 

[opusman]

Remember if you cancel an award booking it's only a 5000 point fee and you get the rest back - could be a way to "reactivate" the bulk of those points if you're not ready to actually make the booking yet.

 

[Robbi]

Interesting twist and turns in this saga.

I am almost certain Red Roo mentioned that it was up to the OP when to re-activate the 7 day grace period and then have those 7 days to extend the life of the points.

Now Qantas has changed their stance again.

It is not the OP that is losing credibility. Qantas is clearly in the wrong here.

Red Roo said he would have a 7 day window to activate his account from when points were returned, if I read correctly.

 

[MEL_Traveller]

Remember if you cancel an award booking it's only a 5000 point fee and you get the rest back - could be a way to "reactivate" the bulk of those points if you're not ready to actually make the booking yet.

i suspect this would then revert to the original expiry date (7 days) of the points?

Red Roo said he would have a 7 day window to activate his account from when points were returned, if I read correctly.

qantas has since changed their minds. they have decided the account cannot be reactivated for the purpose of these 100K points.

 

[JessicaTam]

i suspect this would then revert to the original expiry date (7 days) of the points?



qantas has since changed their minds. they have decided the account cannot be reactivated for the purpose of these 100K points.

It is possible that Red Roo was given the abbreviated version before management rang the OP. I.e. "Tell them we will give them their points back for 7 days". I agree it is poor when the messenger is not given the correct message.

 

[medhead]

Not that old chestnut!

I know, the words of the terms and conditions are so inconvenient. I guess that is why they are changing the terms and conditions. Just think of the drafting working group meeting at rockpool.

 

[JohnK]

Red Roo said he would have a 7 day window to activate his account from when points were returned, if I read correctly.

Exactly how I read it. In fact didn't it say that it was almost up to the OP when that 7 day window was activated within reason?

In other words have time to setup with an Everyday Rewards card and then activate the 7 day window to earn points and extend the life of these points.

By the way I am not blaming Red Roo in this situation but someone at Qantas appears to have done a backflip.

 

[hcsneb111]

Exactly how I read it. In fact didn't it say that it was almost up to the OP when that 7 day window was activated within reason?

In other words have time to setup with an Everyday Rewards card and then activate the 7 day window to earn points and extend the life of these points.

By the way I am not blaming Red Roo in this situation but someone at Qantas appears to have done a backflip.

Some people working at QFF don't even know who Red Roo is? He has even be referred to as a "fraudster".

Seems like Qantas has some communication issues both internally and externally.

 

[MEL_Traveller]

reflecting on this thread it has been interesting to see some AFF members taking a view against the OP and siding with Qantas.

In a situation where there is uncertainty, and the outcome according to the terms and conditions is not cut-and-dried, what is the advantage of interpreting the terms and conditions in such a way that they are against a passenger? What are those in favour of Qantas not reinstating the points trying to achieve?

 

[JessicaTam]

reflecting on this thread it has been interesting to see some AFF members taking a view against the OP and siding with Qantas.

In a situation where there is uncertainty, and the outcome according to the terms and conditions is not cut-and-dried, what is the advantage of interpreting the terms and conditions in such a way that they are against a passenger? What are those in favour of Qantas not reinstating the points trying to achieve?

I doubt there are many who have sided against the passenger 'just because'. There have been many opinions expressed, and just because some of them did not sit well with the majority does not mean they should be singled out for further dissection.

My opinion is based on my reading of the T&Cs and subsequent interpretation. That opinion has not changed.

One might ask how those who did not side with QF came up with their interpretation, apart from being against QF.

 

[JohnK]

One might ask how those who did not side with QF came up with their interpretation, apart from being against QF.

Very simple.

If an account is inactive then transfers into that account should not be allowed by the software.

And if they are allowed then they cannot be expired as soon as they hit that account and should have at least the mandatory 18 months before expiry.

The OP and his mother did nothing wrong. And they were also given advice from Qantas that all will be OK with the transfer. And this was clearly not a case of someone trying to prolong the life of points about to expire by moving them back and forth from other accounts.

 

[MEL_Traveller]

One might ask how those who did not side with QF came up with their interpretation, apart from being against QF.

because the view was objective and impartial based on reading the terms and conditions which were somewhat unclear.

because of the uncertainty (noted/accepted by QF), the preference should be to side with the passenger.

those who have decided there is no uncertainty have had to make a proactive decision to reach that conclusion... to somehow construct that view by creating or reading something which might not be there.

 

[Robbi]

because the view was objective and impartial based on reading the terms and conditions which were somewhat unclear.

because of the uncertainty (noted/accepted by QF), the preference should be to side with the passenger.

those who have decided there is no uncertainty have had to make a proactive decision to reach that conclusion... to somehow construct that view by creating or reading something which might not be there.

He received 2 emails over a 3 month period warning him about expiration of points. He chose not to read them.

 

[JessicaTam]

because the view was objective and impartial based on reading the terms and conditions which were somewhat unclear.

because of the uncertainty (noted/accepted by QF), the preference should be to side with the passenger.

those who have decided there is no uncertainty have had to make a proactive decision to reach that conclusion... to somehow construct that view by creating or reading something which might not be there.

With the exception of the middle sentence (which is quite subjective) the same could be said for every opinion expressed - either for or against.

 

[hcsneb111]

He received 2 emails over a 3 month period warning him about expiration of points. He chose not to read them.

At the end of the day it doesn't really matter if they sent me 1,000 emails.

As I have said previously, Qantas has failed to adequately warn its customers (my mum) and incorrect information was given over the telephone which has resulted in the points expiring.