20,000 Woolworths rewards points with a pet insurance policy

[Dr Ralph]

25 days in and no points yet? Fingers crossed

I have an email drafted and ready to go if they do not pay the points in accordance with their stated terms. Email will include reference to referring the matter to AFCA unless the points are awarded immediately.

 

[NoName]

If for some reason the points were not awarded by the 30 day mark, would cancelling the policy prior to a further premium being charged result in forfeiting any claim to said points? I would assume you’d still be entitled to them?

 

[Dr Ralph]

If for some reason the points were not awarded by the 30 day mark, would cancelling the policy prior to a further premium being charged result in forfeiting any claim to said points? I would assume you’d still be entitled to them?

Unclear. What I would be saying is that if you are forced to pay additional premiums then you want those premiums refunded or compensation because you were forced to hold the policy longer because they breached the terms of the agreement to award the points within 30 days.

 

[clifford]

But doesn't the agreement assume that you are telling the truth?

 

[Dr Ralph]

FYI:

Policy cancelled by email 9/2/2019.

Email confirming policy cancelled 12/2/2019.

Letter in the mail dated 17/2/2019 confirming policy was cancelled arrived 21/2/2019. Letter confirmed policy was cancelled on 12/2/2019 (note not when I sent the email which was 9/2/2019).

Also note: 'We regret the loss of your business, and hope we can be of assistance to you in the future.' If you're going to keep offer 20,000 points for every new policy then the answer is yes

 

[Rusty776]

do the points just arrive or is their an email?

 

[samh004]

do the points just arrive or is their an email?

They arrive, but usually because you have gone over the 2000-point number for a $10 voucher you get an email shortly after letting you know about your banked savings for the quarter.

 

[get me outta here]

Have just been told by the cancellations team (02 92879457), that to keep the 20K points the premium is to be held for 60 days.
Was that clear? I must have missed it.

 

[NoName]

Have just been told by the cancellations team (02 92879457), that to keep the 20K points the premium is to be held for 60 days.
Was that clear? I must have missed it.

I am going to guess that it was NOT in the terms of the promotion. If it was someone would have mentioned it in this thread and I don’t recall that happening.

 

[SoftDraw]

Have just been told by the cancellations team (02 92879457), that to keep the 20K points the premium is to be held for 60 days.
Was that clear? I must have missed it.

Did they say 60days for them to post or 60days to keep them eg they will take the points back if you cancel? If they have already swept to qantas don’t know how they plan on doing that!

I’m also sure that wasn’t in the terms and conditions.

 

[Dr Ralph]

Have just been told by the cancellations team (02 92879457), that to keep the 20K points the premium is to be held for 60 days.
Was that clear? I must have missed it.

Ask them to point out exactly where in the terms this is stated. If they can't do this then inform them that they cannot unilaterally vary the terms of a contract once it has been formed.

You might also slip in section 18 of the ACL which prohibits misleading or deceptive conduct.

 

[get me outta here]

I still have the points in the WOW rewards acct. They'd better sweep into QF on 15 March as planned.

 

[samh004]

Was bound to eventually be some pushback after some members registered their 45 cats!

I recall being one of the first to claim Storage King points, and the pain it was dealing with them because they didn't want to pay out the points as I hadn't used the storage space, despite it never saying anything about using it in the terms.

Did they say 60days for them to post or 60days to keep them

As I recall, and first post confirms, it was 30 days to post after first payment.

If they have already swept to qantas don’t know how they plan on doing that!

The points go to a Woolworths account first, and then every quarter they are swept to Qantas (assuming that is the intended use). As such, they could claw points back before the transfers in mid-March, but I imagine if that was done to everyone in this thread, there could be some sort of class-action? Talk to @Dr Ralph.

 

[SoftDraw]

Just spoke with them on the phone and was told that the rewards team can take up to 6 weeks for the points to post. Seems like the can’t make their mind up.

Also was told that the rewards team is investigating if all policies are legitimate. Not sure how the plan on doing that? Do they want us to bring our pets in for show and tell?

 

[get me outta here]

It did say the points would be posted after 30 days, but was there a statement about how long you have to actually keep the policy?

My coughcat has been rehomed because we had an allergy in the family to her or him or it.

 

[Dr Ralph]

Why are people calling them? All that will do is alert them to a potential problem.

 

[get me outta here]

I called because I had sent an email to cancel it some days ago. Yesterday and they sent me a text telling me that I need to ring them which I ignored. Then today they , charged me a fortnight payment. They have reversed the charge and that’s when they told me about the 60 day holding period.

 

[NoName]

Well I’ve completed my purchases. 15 all up. Fingers crossed it all works out but hey, if it doesn’t it was within my risk tolerance anyway.

 

[samh004]

Why are people calling them? All that will do is alert them to a potential problem.

I'm sure you made mistakes on your first advantageous purchase too, but you learn how to act through them such that the next deal that comes along you handle differently and better.

 

[GSP]

Haha, looks like Flybuys have jumped into the act. Created a thread for this Bonus 15000 Flybuy Points for Pet Insurance