20,000 Woolworths rewards points with a pet insurance policy

[Dr Ralph]

Day 30 today and no points. My Woolworths rewards activity is showing a mystery 1000 bonus points a week ago and not sure what that was for but still no points for the legitimate insurance I took out for our dog.

Day 31 and no points is the time to contact them and express your concern at them not complying with their own terms and potentially engaging in misleading or deceptive conduct.

 

[Rusty776]

scathing email sent.. we'll see what happens next

 

[Dr Ralph]

scathing email sent.. we'll see what happens next

The more that do this straight away the better.

Assuming they are failing to award the points for everyone, I hope they get 100's of emails.

I'm already thinking of send a letter instead of an email. This will hurt them even more.

 

[GSP]

Day 31 and no points is the time to contact them and express your concern at them not complying with their own terms and potentially engaging in misleading or deceptive conduct.

Not everybody received the letter. If say it was "targeted" despite having the Promo code applied during application, they would know who they sent the letter and could restrict payment to them only. Is there any other way for those who didn't receive and email to reference the T & C's outside of copying quotes from this thread?

 

[Dr Ralph]

Not everybody received the letter. If say it was "targeted" despite having the Promo code applied during application, they would know who they sent the letter and could restrict payment to them only. Is there any other way for those who didn't receive and email to reference the T & C's outside of copying quotes from this thread?

It was not a targeted offer.

During the application process the moment you entered the code the following was displayed and this is all you need to refer to:

'Promo code “PET20K” applied

Receive 20,000 Woolworths Points if you buy a new Woolworths Pet Insurance policy. Your Woolworths Points will be loaded on to your Woolworths Rewards card within 30 days of the first premium being paid. You must provide your Woolworths Rewards card number at the time of purchase to also be eligible for the 10% EDR discount. This offer cannot be used in conjunction with any other offer.'

 

[Rusty776]

So long ago...... I'm sure I'm entered the promo code... this promo was the first big one I've gone for and it has a lot of variables!! Good luck to all with the points.

 

[GSP]

Thanks Doc, that's helpful.

 

[Cruiser Elite]

Thanks Doc, that's helpful.

More than helpful - might I suggest GREAT post Doc 86

 

[Maisy33]

So Dr Ralph, how many days into the policy did you cancel?

 

[Dr Ralph]

So Dr Ralph, how many days into the policy did you cancel?

Less than 5. But I've explained the reasons for this previously. No points were awarded for my cancelled account.

 

[chk123]

Like some of you, I've been tracking my Woolies account the last few days. I applied on the 26th Jan and points were posted this morning.

 

[Rusty776]

Wrote a fairly scathing email yesterday at 31 days and points posted this morning... now the exit before the next installment. I suspect a lot of people will be getting points posted now

 

[SoftDraw]

Wrote a fairly scathing email yesterday at 31 days and points posted this morning... now the exit before the next installment. I suspect a lot of people will be getting points posted now

May I ask how many policies?

 

[Rusty776]

Just 1... I've just joined the points game and this one has worked out well. I'd love to know if others got multiple through?? Now I wish I had done a few more.

 

[hassan]

For people who have got the points, are you guys cancelling by calling them and how easy it is and what are the things they ask ?
Thanks.

 

[redwoodw]

Reporting good news. Second serving of 20K points posted for my 2nd policy on the same account.
The lady on the cancellation line the other day mentioned phone call is necessary to cancel policies, although I suspect with some insistence an email might get it sorted. OTOH, she also mentioned policies do have to be held for 30 days according to some T&Cs hidden in the woolies rewards site

 

[SoftDraw]

Reporting good news. Second serving of 20K points posted for my 2nd policy on the same account.
The lady on the cancellation line the other day mentioned phone call is necessary to cancel policies, although I suspect with some insistence an email might get it sorted. OTOH, she also mentioned policies do have to be held for 30 days according to some T&Cs hidden in the woolies rewards site

Surely they cannot refuse a written email to cancel? I will be overseas on holidays when my policies hit 30days, already have a cancellation email drafted. Last thing I want to be doing is calling them while on holidays.

 

[Dr Ralph]

Surely they cannot refuse a written email to cancel? .

They cannot. I've already indicated this. I've already cancelled some policies by email. Tell them that you cannot call and will refer them to APRA if they refuse to cancel your policy.

I wouldn't waste my time calling them. Snail mail or email are the only methods I will use to communicate with them.

@SoftDraw why dont you write a cancel letter and have someone post it for you when the points post?

 

[get me outta here]

They said they'd refund the last premium they charged but have not done so. I'm going to wait till the sweep to QF on 15 March and then tell them to do the refund.

 

[SoftDraw]

They cannot. I've already indicated this. I've already cancelled some policies by email. Tell them that you cannot call and will refer them to APRA if they refuse to cancel your policy.

I wouldn't waste my time calling them. Snail mail or email are the only methods I will use to communicate with them.

@SoftDraw why dont you write a cancel letter and have someone post it for you when the points post?

Do I need to write a letter for each policy or can I just do one letter with reference to all policies?