Dear kpc,
PetSure (Australia) Pty Ltd is writing to you in its capacity as the administrator of Woolworths-branded Pet insurance policies.
We refer to your recent applications for Woolworths Pet Insurance and the current policies for the pets you have insured. We have identified that you have applied for and been issued multiple policies within a short timeframe. Given these unusual circumstances, we are contacting you to verify that the terms and conditions of the policies were met at the time of application and continue to be met as at the date of this letter.
We list below the details of the policies that have been issued to you as at the date of this letter in respect of your pets (Your Pets), including the pet names, breed, policy numbers and dates of commencement:
5 cats / policies listed
Page 17 of your Product Disclosure Statement states:
It is a condition of Cover that the insured Pet must reside with you and be under your regular care and supervision at the physical address you provided to us.
To verify that you meet the condition referenced above (the Condition) for each policy, we request that you provide a completed statutory declaration stating that you satisfy the Condition in respect of Your Pets
2
- in other words, confirming that each of Your Pets currently live with you at the physical address you have provided and are under your regular care and supervision.
For your convenience, a blank statutory declaration form has been provided so that you can provide the information outlined above and have this duly signed.
Important information about policyholders’ obligations
In addition to meeting the terms and conditions of the policy (including the Condition), insureds have a duty to disclose matters relevant to the insurers’ acceptance of the policy pursuant to section 21 of the Insurance Contracts Act 1984 (Cth) (the Act) and both parties have a duty of utmost good faith in relation to the contract of insurance pursuant to section 13 of the Act.
Under section 60 of the Act, an insurer may cancel the contract in the instance where:
a) there has been a failure by the insured to comply with the duty of disclosure;
b) there has been a fraudulent representation by the insured; or
c) the insured failed to comply with a provision of the contract.
You should be aware that cancellation of a contract by an insurer may impact on a person’s ability to obtain insurance in the future.
Please return your signed and completed statutory declaration to us by Tuesday 19 March 2019 by mail or email at:
Mail: Woolworths Pet Insurance Locked Bag 9021 Castle Hill, NSW 1765
Email:
[email protected]
Should we not receive this information from you by this date we reserve any rights we may have in relation to the policy.
If you would like to discuss this letter, please contact us on (02) 9842 4867, Monday to Friday between 9:00am to 5:00pm AEST.
Yours sincerely,
