Dr Ralph
Enthusiast
- Joined
- Jan 21, 2014
- Posts
- 13,412
- Qantas
- Bronze
- Virgin
- Red
How many policies did you have?Have now also received a physical letter. Came in a hand written express post envelope which I thought was funny.
How many policies did you have?Have now also received a physical letter. Came in a hand written express post envelope which I thought was funny.
How many policies did you have?
Document everything is my advice.31 days now for me and no points. I decided to give them a call, couldn't give me an answer and said somebody will get back to me in the next 10 business days.
I came to the same conclusion so I and +1 cancelled our 5 policies each yesterday - fortunately we were in the cooling off period so should get our premiums refunded.The situation as I see it is that those who HAVE NOT received pts but HAVE received letters requesting Statutory Declarations to be completed stating that:
View attachment 156440
Now my simple legal mind would assume NO POINTS will be received unless said Statutory Declaration is completed and forwarded and that payments for policies will continue until either Statutory Declaration is received or policies cancelled.
But then again I am no Perry Mason either.
31 days for me. No points. Emails sent.
AFF Supporters can remove this and all advertisements
Nice 'reason'I got my bonus points after 33 days and 1 threatening email.
Called today to cancel. They asked why I was cancelling and I said I was cancelling because I don't want to do business with an insurance company that doesn't honour its promises and highlighted the fact that they didn't pay the bonus points within the 30 days as promised and I had to chase them for it. I said based on this I could never trust them to pay out on a claim.
Have now also received a physical letter. Came in a hand written express post envelope which I thought was funny.
Had an unsatisfactory phone discussion this morning regarding the awarding of bonus points for the first couple of policies I took out (past 30 days now). Was told I will receive a call back regarding this.
Have now just emailed canceling all policies. Will continue to argue for receiving the points for those I held for >30 days though.
I decided upon another call. The operator suggested the points should have been awarded and doesn't understand why. He said he escalated it to his supervisor to look at. Not sure whether something will come of it or not.
The operator did ask how my cat was and whether he (the cat) was having a good day.
How many polices did you have?I got my bonus points after 33 days and 1 threatening email.
Called today to cancel. They asked why I was cancelling and I said I was cancelling because I don't want to do business with an insurance company that doesn't honour its promises and highlighted the fact that they didn't pay the bonus points within the 30 days as promised and I had to chase them for it. I said based on this I could never trust them to pay out on a claim.