20,000 Woolworths rewards points with a pet insurance policy

[Dr Ralph]

rest assured, I've reminded them of their legal obligation to comply with the rules in relation to gift with purchase which is protected in ACL (Australian consumer Law) - section 32 competition and consumer act 2010

I'd need to double check, but from memory insurance matters are NOT covered by the ACL. The ACL does not cover all consumer transactions. There are some significant exceptions. And from memory insurance is in the list of exceptions. There is, of course, other legislation that deals with insurance.

 

[Ben Jones]

I'd need to double check, but from memory insurance matters are NOT covered by the ACL. The ACL does not cover all consumer transactions. There are some significant exceptions. And from memory insurance is in the list of exceptions. There is, of course, other legislation that deals with insurance.

good to know - thanks

 

[Dr Ralph]

After a few generic replies to my emails, like others have displayed already, seems that they may be getting the hint that I mean business:

'Dear DrRalph,


Thank you for your recent enquiry into ******* Insurance policy.


We are sorry to hear this and one of my supervisors will be contacting you in 24-48 hours to further assist you.


I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on the number below or via reply to this email.


Yours sincerely,

Ana'

Told them that I had drafted a letter to APRA regarding their deceptive conduct and was ready to send it if missing points + compensation was not awarded within 5 days.

 

[NoName]

Just received this in response to my complaint about not receiving points within 30 days. An email with instructions on how to redeem my points? Is it just me or does it seem like this email was drafted on the fly from a department innunadated with complaints?





Dear xx_XX,


Thank you for your recent enquiry in to your Pet Insurance policy.


Please be advise that it will normally take 30 days for this to be sent to you from the first successful collection date from your account which was from the 07/02/19.


An email with an instruction will be sent to you on how to redeem your points. We are still within the processing time, please let us know if you have not received anything to your email.


We appreciate your patience and understanding while this is being process.


I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Client Services Team on 1300 101 234 or reply to this email.


Yours sincerely,

 

[Dr Ralph]

Is it just me or does it seem like this email was drafted on the fly from a department innunadated with complaints?

Yep!

Keep sending those emails to them!

Mentioning breach of contract, APRA complaint and deceptive conduct by Woolworths may assist

 

[NoName]

Yep!

Keep sending those emails to them!

Mentioning breach of contract, APRA complaint and deceptive conduct by Woolworths may assist

Going to be replying shortly. The delay is a total joke!

 

[Dr Ralph]

Going to be replying shortly. The delay is a total joke!

Yep. Don't wait to reply to any of their emails. Inundate them! If you don't get a reply within 48 hours send the same email again noting that they haven't responded!

 

[mrfreeze]

rest assured, I've reminded them of their legal obligation to comply with the rules in relation to gift with purchase which is protected in ACL (Australian consumer Law) - section 32 competition and consumer act 2010

Just sent another email off to them highlighting this section and stating EDR points to be credited today to avoid a complaint being made against them... Which I will do anyway

They made the rules, they need to follow the rules !!

 

[mrfreeze]

After a few generic replies to my emails, like others have displayed already, seems that they may be getting the hint that I mean business:

'Dear DrRalph,


Thank you for your recent enquiry into ******* Insurance policy.


We are sorry to hear this and one of my supervisors will be contacting you in 24-48 hours to further assist you.


I hope that this has answered your questions, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on the number below or via reply to this email.


Yours sincerely,

Ana'

Told them that I had drafted a letter to APRA regarding their deceptive conduct and was ready to send it if missing points + compensation was not awarded within 5 days.

Same person who relied to my original email.

 

[Ben Jones]

Same person who relied to my original email.

I can't believe such a large organisation would intentionally ignore it's legal obligations and attempt to bully consumers by sending a stat dec requirement.

still no points

 

[AisleSeat]

I can't believe such a large organisation would intentionally ignore it's legal obligations and attempt to bully consumers by sending a stat dec requirement.

still no points

Well, you would if you thought something was up, like multiple people registering 10+ cats.

Just realised it's 15 March. Checked my WW account and points have left to QF already.

 

[Dr Ralph]

I can't believe such a large organisation would intentionally ignore it's legal obligations and attempt to bully consumers by sending a stat dec requirement.

still no points

One thing to come out of this experience is that I will never consider Woolworths insurance for my house or car.

 

[Ben Jones]

Well, you would if you thought something was up, like multiple people registering 10+ cats.

Just realised it's 15 March. Checked my WW account and points have left to QF already.

Didn't see anywhere in the T&cs that the number of polices was capped

 

[Cruiser Elite]

Didn't see anywhere in the T&cs that the number of polices was capped

Prolly not for real dogs or cats - but somehow I found 5 phantom cats - me tinks there are plenty more floating around too - it was too good to be true.

Let's check the honesty registry - hands up those who might have mistakenly counted the flock of pets?

 

[Tiki]

I just called and the Csr Shane said he was "escalating it to the rewards team". Also a supervisor is supposed to call back. I pointed out how bad his whole company looks by their failure to issue these points in time.

My policy is 6 Feb, already 3 payments taken out. They are over a week late.

 

[blingy90]

For people for who have passed the 30 day mark and still no points (Day 31 for me - no points - email sent) - are you cancelling the policy as well to prevent further charges? Or keeping it open until they post?

 

[mrfreeze]

For people for who have passed the 30 day mark and still no points (Day 31 for me - no points - email sent) - are you cancelling the policy as well to prevent further charges? Or keeping it open until they post?

I cancelled after the 3rd payment was deducted which was day 32 or 33 after the policy was taken out.

 

[Ben Jones]

I cancelled after the 3rd payment was deducted which was day 32 or 33 after the policy was taken out.

another option is to contact your financial institute and advise you're in dispute with a provider and block any future transactions - I'm thinking I may enact this option, I'm 3 payments in.

 

[fkn_ace]

I just cancelled today as my 4th payment would have come out on monday. I'll still be chasing them up for the points though as I'm yet to get them.

 

[Dave G]

Received this morning:

We are unable to manually credit the Everyday Rewards points in the system itself, as the system is designed to allocated these in batches every week, based off data that we retrieve from your policy, which reflects your promotion code itself for the 20k Points.

As you have been advised, we have some known issues that have occurred over the past week or so, this has resulted in a delay , I do understand this is not something that is your fault, however we appreciate your patience as we work through the backlog.

While we don’t offer compensation in the form of rewards points, as a service apology to recognize the delay, I have applied a 1 month waiver to your policy ($xx_X).

Again, thank you for your patience while we work through this. I have attached a copy of our complaints process for your reference.