A message from CEO Qantas Loyalty, Lesley Grant
My reply to Lesley.........................
"Dear Lesley
Thank you for your note regarding the QFF program
I appreciate the reassurances.
Let me say that I have been a loyal QFF for a number of years – I fly exclusively with Qantas domestically and whenever/wherever I can internationally.
The problem for me is that the “Wherevers” are becoming more and more difficult.
As I live in that remote country town commonly known as Perth, you will be no doubt aware that we lost QF68/9 to HKG last year. As I travel to China (mainly to Shanghai, sometimes Beijing) on a regular basis, this was my preferred option.
When we lost the HKG connection, I tried the QF SNG connection with China Eastern code share to PVG – probably the worst flight of my life. And now I learn that this option will be gone shortly anyway.
I am now left with Cathay, who do a fine job, but they are not MY airline!!!
My other option is to fly to the East Coast and go to PVG from there – that would increase my fare by about 30% and the time taken by 50%. Thank you, but no thanks.
As to you new initiatives –
Acquire – We have looked at this and need to be convinced that this will be of benefit to our (small) business
Qantascash – I have endeavoured three times to get this up and running on line. When I ring the help number – no-one there. I am not unintelligent, but cannot make this one work. Have given up trying through frustration.
Qantas HK Lounge Opening March 2014 – refer above – I cannot fly to HKG with Qantas!!!
Epicure – I tried that for a couple of years but found it didn’t offer
me good value. Nice try though.
Historically, I have never had a response from the 1 or 2 notes I have written, so will not be holding my breath this time.
However, I think it is important for you to know what your QFFers think."
