6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

[esseeeayeenn]

I can see this going all the way to the High Court .

It's not the vibe.

 

[I love to travel]

Has anyone who has has their ordered recalled or rejected had their money refunded yet?

 

[jellybelly]

Has anyone who has has their ordered recalled or rejected had their money refunded yet?

No credit as yet, they have lost control of the deliveries and credits will probably not be processed until they get the goods returned.

 

[DC3]

So, how is Qantas Wine doing with communicating the recalls to members?

Are there email updates or phone calls or are they treating people like mushrooms?

 

[redbigot]

Has anyone who has has their ordered recalled or rejected had their money refunded yet?

I received a prompt credit for the order I agreed to cancel.

 

[redbigot]

So, how is Qantas Wine doing with communicating the recalls to members?

Are there email updates or phone calls or are they treating people like mushrooms?

I had one phone call from a confused person who promised to check on the partial delivery of one order and pending delivery of another. Promised to call back. Didn't.
Then the second order was recalled, but I got the Pommery and the single bottle of red went back, along with two bottles of red on the other order where the Pommery was already delivered. Thank you Aus Post and Qantas Wine for both being confused/incompetent.

No further communication in any form.

 

[redbigot]

If anyone needs another example of a huge discount offered on Qantas wine, bigger maybe than this Pommery deal, they had the Curtis Martin's Vineyard Shiraz 2016 selling for $28 down from $90.

Curtis Martins Vineyard Limited Series Shiraz 2016 OB

The rewarding way for Qantas Frequent Flyers to enjoy award winning wines from our cellar in the sky. Qantas Wine invites you to experience premium food and wine, earn Qantas Points with every sip and meet with the producers and winemakers at our exclusive events.

wine.qantas.com

Now this is fairly standard for Curtis wines at some other retailers, but you could use it maybe to browbeat the call centre person when complaining about your treatment re the Pommery deal.

 

[Sbv72]

My Fastway delivery has an updated status this morning to undeliverable.

 

[esseeeayeenn]

My Fastway delivery status has not changed, still expecting delivery on Friday.
But then I received explicit advice my orders would be honoured.

 

[esseeeayeenn]

My Fastway delivery status has not changed, still expecting delivery on Friday.
But then I received explicit advice my orders would be honoured.

As of this afternoon my second order shows as arrived in Perth and "package on its way to sorting". No delivery date shown.
The first order is still en route showing a delivery date of Friday 1/11/19.

 

[nlagalle]

I called today to ask why they returned my mixed half dozen, I said you’d better hurry up and send it again, as of tonight it’s now on it’s way again...

 

[jellybelly]

I called today to ask why they returned my mixed half dozen, I said you’d better hurry up and send it again, as of tonight it’s now on it’s way again...

I spent a long time on the phone with Qantas wine this morning and was told I will not be getting my delivery, can you advise who you spoke with and how you managed to convince them?

 

[JohnM]

My head is spinning...

 

[nlagalle]

I spent a long time on the phone with Qantas wine this morning and was told I will not be getting my delivery, can you advise who you spoke with and how you managed to convince them?

the mixed half dozen was the one that was recalled by mistake, I had the Pomery delivered on Friday last week. Qantas Wine have no actual standing to not deliver it.

 

[Cruiser Elite]

You’ve all heard of and seen the ‘Great Wall of China’ right? Well here is the ‘Great Wall of Pommery’!

Buying it was certainly the easy part - getting it delivered was a tad more difficult.



That’s all I will be posting here - full story to anybody who would like to listen at the next MEL nosh up.

 

[Danger]

You’ve all heard of and seen the ‘Great Wall of China’ right? Well here is the ‘Great Wall of Pommery’!

Buying it was certainly the easy part - getting it delivered was a tad more difficult.

That’s all I will be posting here - full story to anybody who would like to listen at the next MEL nosh up.

Clearly the next MEL nosh up is the one you're hosting.

 

[ric_melb]

Looking forward to the next MEL nosh up, and the story.

 

[jellybelly]

Nice work CE, I was unable to get one case.

 

[I love to travel]

I don't want to gloat as some here have missed out but given I have been very active in this thread just posting that I picked mine up from post office tonight.

 

[DC3]

You’ve all heard of and seen the ‘Great Wall of China’ right? Well here is the ‘Great Wall of Pommery’! …..

… and be able to drink it like lolly water.