91 reasons to fly with us

[Ansett]

What about snacks on demand. Aren't the refitted A380s getting rid of the self service snack bars?

No these are definitely staying and not being enhanced

 

[RWJ777]

I do admit I like the introduction of no trays in Business much prefer to have the meal served rather than just dumped on the tray table Guess I might just be a snob

I don't mind the trays so much - although they are often a little too cramped - but I really do prefer a tray cloth on my fold-down tray while I am eating. When I was a little boy, my mother rather insisted on a table cloth for every meal and it's a sensibility that has sustained ..... along with rather particular table manners ;-)

 

[dodgeyhack]

I was going to jump in and mention that #whatever, the second one I looked at, wasn't a change.
But I see hardly any are and you've all beaten me to it =)

As someone said, if it was just reasons to fly, it might be an ok campaign.
But when it says 'change' and I don't see a change, I'm going to stop looking and turn off to all future marketing along that theme.

The reputation of those in marketing is well deserved, at least at QF it seems.

 

[JohnK]

I clicked on the link and this is what I saw

change #80 of 91

5 second check-in

We know you don't like to wait in line so we've got Domestic Airports without queues. With Q Card readers at many domestic airports, as a Platinum, Gold or Silver Qantas Frequent Flyer or Qantas Club member, swipe your Q card and you're checked in.

Now that is a blatant lie. By the time you answer all the questions it takes much longer than that.

I used it today in SYD as the Platinum line had 4-5 people and the Qantas Club line had double that number. By the time my booking appears, checked bag questions, print bag tag and receipt, boarding pass and then head over to bag drop, attach bag tag, tub and wait well over 5 minutes have passed.

And that is assuming there is a check-in kiosk available....

 

[oz_mark]

I clicked on the link and this is what I saw


Now that is a blatant lie. By the time you answer all the questions it takes much longer than that.

I used it today in SYD as the Platinum line had 4-5 people and the Qantas Club line had double that number. By the time my booking appears, checked bag questions, print bag tag and receipt, boarding pass and then head over to bag drop, attach bag tag, tub and wait well over 5 minutes have passed.

And that is assuming there is a check-in kiosk available....

The Q-card reader (on the the post) thing doesn't ask any questions, just checks you in.

 

[Must...Fly!]

It's referring to the podium check-in JohnK

 

[Oneworldplus2]

I clicked on the link and this is what I saw


Now that is a blatant lie. By the time you answer all the questions it takes much longer than that.

I used it today in SYD as the Platinum line had 4-5 people and the Qantas Club line had double that number. By the time my booking appears, checked bag questions, print bag tag and receipt, boarding pass and then head over to bag drop, attach bag tag, tub and wait well over 5 minutes have passed.

And that is assuming there is a check-in kiosk available....

Don't you have the Q bag tags John? Or have yours been 'lost in transit'? l've only got 1 of 2 left.

 

[drewbles]

"I've got 91 problems, but priority boarding isn't one"?

 

[SeatBackForward]

Surely there are more than 91 shareholders of Qantas.

Sent from my Transformer Prime TF201 using AustFreqFly

 

[ashleyn]

Last week, walked straight up to self checkin, gone in a minute, you really can't complain about that.

 

[smit0847]

Most of these are not changes.

 

[freepyjamas]

Re getting rid of the tray service in Int J, the asterisk doesn't give me a whole lot of confidence that I'll see this change anytime soon:

*Tray services will start to be phased out of International Business from late 2012.

So that's basically a commitment to start doing this at some point in time after December this year, with absolutely no commitment date to finishing the phase out.

Really putting your knackers on the line with that promise, QF

 

[simongr]

The page is titled "91 reasons to fly with us" - it is only in the more detailed text that it refers to changes.

@TonyHancock - I think the fact that they have recently put through 500 of their most experienced crew through improved customer experience training reflects that they understand things have slipped.

There are some very angry people here...

Looking through the list there are a lot of reasons to fly QF in the list... Mind you I am expecting some changes to come this month with the other announcements.

How did anyone even find this?

 

[drewbles]

Change #17
A coffee to get you going

They're boasting about having a Barista service in the J lounges in the AM. That's a bad thing (VA have them all day, and on weekends).

Change #45
Exceptional service, every time

I'm yet to see this consistently.

There's so many reasons in this list that are pointless (and indeed, done better by competitors).

The only people who are benefiting from this are the advertising and marketing people who came up with this shyte imho

 

[Berlin]

coughmon guys, some people here seem to just hate whatever Qantas does... I agree that everything in this list is old news but that doesn't mean that everything is bad: Just as one example, the quick check in at the poles is awesome in my eyes and QF leads the way even on a global scale with those RFID bag tags and frequent flyer membership cards. I's hard to believe that one can find anything bad about it, really...

 

[Fantic125]

coughmon guys, some people here seem to just hate whatever Qantas does... I agree that everything in this list is old news but that doesn't mean that everything is bad: Just as one example, the quick check in at the poles is awesome in my eyes and QF leads the way even on a global scale with those RFID bag tags and frequent flyer membership cards. I's hard to believe that one can find anything bad about it, really...

Oh for goodness sake stop being so reasonable.......!

 

[oz_mark]

How did anyone even find this?

Near the bottom of the Qantas homepage some of the pictures in the scrolling list have a Change # as their title. Click on one of those.

 

[Platinum A332]

Next Year

#92 - Alan Joyce

 

[casanovawa]

Don't 91 (or 80 or 79 etc) reasons/changes just roll off the tongue and stay in your memory...

I think a fewer, more substantive ones might have achieved more...

I haven't read the page, but hopefully they are at least grouped into several high level ones?

 

[drewbles]

coughmon guys, some people here seem to just hate whatever Qantas does... I agree that everything in this list is old news but that doesn't mean that everything is bad: Just as one example, the quick check in at the poles is awesome in my eyes and QF leads the way even on a global scale with those RFID bag tags and frequent flyer membership cards. I's hard to believe that one can find anything bad about it, really...

What Fantic125 said

Seriously though, there's no use spruiking a 'change' that's not a change and has been around for quite some time, or something that's quite obviously aimed at 'the reason you fly with us rather than our competitors is blah'.

The whole totem pole thing is a moot point for me. I check in online, then just use my FF card at boarding. I used the pole once, but as I like to ensure I get a decent seat, it's T-80 for the best seat then T-24 for check-in to lock it in (as best as possible). I don't like checking in for a flight 90-120 minutes out, it leaves you open to be shoved anywhere in the plane