maninblack
Established Member
- Joined
- Aug 14, 2006
- Posts
- 2,307
My crew lead by CSM Sam were absolutely outstanding. They'd had an extra overnight away due to the cancellation and could be forgiven for being a little grumpy, but were just fabulous.
No, it's not okay for them to be grumpy. Passengers can be grumpy, crew are paid to be professional, friendly and courteous and to represent the company positively.