Amex "I'm going to cancel my card" - bonus points given thread.

[sudoer]

Mmm, does phoning up have better outcomes than chat? No offer when I said I’d be canceling, and to go ahead and do it whilst chatting online. I was put through to a different agent to process it, but no offers.

Yes, I've had better results calling and being transferred to someone onshore.

 

[DC3]

Yes, I've had better results calling and being transferred to someone onshore.

So, is the trick to say “Please connect me to someone in Australia, who can actually assist me”?

 

[Poojou]

Yes, I've had better results calling and being transferred to someone onshore.

Conversely, I've always had better results when speaking to people offshore

 

[_TheTraveller_]

Called today. Amex Plat Professional, <25k spend past 12 months, 100K points.

 

[JFi]

Plat Charge and called today. Nothing offered except for a downgrade to the Gold Charge. Amex probably couldn't care less if I cancelled since the card stays in the drawer unless using travel credits and various offers.

 

[muppet]

Called today to get a cancel offer for the Plat Charge and got nothing, although I couldn’t fully go through as I haven’t done anything with my points yet. I will now transfer out the points and use the travel credit before cancelling. Annual spend not huge by the standards around here but about $140k.

 

[nuthq]

I just called. Plat Charge (since 2018) renewed - went through to cancellation and explained I thought the card was expensive given the removal of concierge and replacement with an app, no international lounges at BNE and the Singapore devaluation. No points offered and card went through to cancellation. I asked if any offers, was told no. (I also have Velocity Plat, Platinum Edge and Qantas Ultimate)

Because I missed the 30 day grace period, also no pro-rata of fee so ended up telling them to keep it for now. Pretty poor form.

 

[33kft]

I thought the card was expensive given

I believe this was the mis-step in the process. Next time you call, try not to mention the renewal fee, just loss of benefits and see how you get on

 

[DC3]

I just called. Plat Charge (since 2018) renewed - went through to cancellation and explained I thought the card was expensive given the removal of concierge and replacement with an app, no international lounges at BNE and the Singapore devaluation. No points offered and card went through to cancellation. I asked if any offers, was told no. (I also have Velocity Plat, Platinum Edge and Qantas Ultimate)

Because I missed the 30 day grace period, also no pro-rata of fee so ended up telling them to keep it for now. Pretty poor form.

Ah. Computer said ‘No’

 

[DC3]

Conversely, I've always had better results when speaking to people offshore

So, this trick is to say “Please connect me to someone who is not in Australia and who will therefore help me”.

 

[nuthq]

Ah. Computer said ‘No’

Yep, she literally said she checked the computer and there was no offer for me.

 

[knagelli]

Called today. Amex Plat Professional, <25k spend past 12 months, 100K points.

Do you mind me asking , when is your card due for renewal ? ta

 

[_TheTraveller_]

Do you mind me asking , when is your card due for renewal ? ta

June

 

[Cynicor]

This thread really annoys me as every year I’ve had 0 points offered
Called up about 5 or 6 times in 20 years of having Amex cards and never gotten even a single point off them. I have no idea what I’m doing wrong.

 

[wsthong]

This thread really annoys me as every year I’ve had 0 points offered
Called up about 5 or 6 times in 20 years of having Amex cards and never gotten even a single point off them. I have no idea what I’m doing wrong.

Me too. I do not get it all the time, so far twice.

 

[RAM]

This thread really annoys me as every year I’ve had 0 points offered
Called up about 5 or 6 times in 20 years of having Amex cards and never gotten even a single point off them. I have no idea what I’m doing wrong.

How are/were you at asking for pay rises?

Tone of voice may play a part in your outcomes. If you're expecting to be turned down then that can be reflected in your tone.

One of the oldest 'body language' tips is to talk with a smile on the phone (yes long before video calling). For most people it does change the tone of their voice, to a more confident manner. Ignore if you're a 'Say it first & say it loud' type.

Unfortunately some people are forever destined to 'lose playing poker' both literally & figuratively unless they learn from their past.

 

[Happy Dude]

How are/were you at asking for pay rises?

Tone of voice may play a part in your outcomes. If you're expecting to be turned down then that can be reflected in your tone.

One of the oldest 'body language' tips is to talk with a smile on the phone (yes long before video calling). For most people it does change the tone of their voice, to a more confident manner. Ignore if you're a 'Say it first & say it loud' type.

Unfortunately some people are forever destined to 'lose playing poker' both literally & figuratively unless they learn from their past.

It's well reported that it's the computer that makes the decision, based on some spend/worth/card type combination that we know little about. Unless you're suggesting that operators can and have taken umbridge at the callers "tone" and decided to pretend that the "computer says no"?

 

[RAM]

It's well reported that it's the computer that makes the decision, based on some spend/worth/card type combination that we know little about. Unless you're suggesting that operators can and have taken umbridge at the callers "tone" and decided to pretend that the "computer says no"?

If you look through the last 40 or so pages - Hanging up and calling again has seen a different outcome for a number of people.

Perhaps it has something to do with the seniority of the CCA, and they having some discretion. I've encountered this many times over the years where I've stood my ground over some issue with CC companies and about 3 out of 4 times it has been successful for me.

Going back pre-covid I was told there was no offer (Amex Velocity cc not massive spend) so I said I'd wait until I'd changed the various direct debits I'd set up. One great aspect of Amex Velocity is that there are never any points to transfer as it happens each statement.

Rang again 3 weeks or so later and was offered 50,000 VFF points. Also we ceased transacting on that card (me & supp holders).

Was it due to the 'computer', notes left about previous call or operator discretion?

 

[Happy Dude]

If you look through the last 40 or so pages - Hanging up and calling again has seen a different outcome for a number of people.

Perhaps it has something to do with the seniority of the CCA, and they having some discretion. I've encountered this many times over the years where I've stood my ground over some issue with CC companies and about 3 out of 4 times it has been successful for me.

Going back pre-covid I was told there was no offer (Amex Velocity cc not massive spend) so I said I'd wait until I'd changed the various direct debits I'd set up. One great aspect of Amex Velocity is that there are never any points to transfer as it happens each statement.

Rang again 3 weeks or so later and was offered 50,000 VFF points. Also we ceased transacting on that card (me & supp holders).

Was it due to the 'computer', notes left about previous call or operator discretion?

I'll stick with it being the computer. Not to impugn your phone charm and clean record, or the operator's integrity, of course.

 

[sudoer]

Unless you're suggesting that operators can and have taken umbridge at the callers "tone" and decided to pretend that the "computer says no"?

There's definitely an element of convincing the operator know you are serious about leaving before they consult the computer.