AMEX not accepted or surcharge

[bluenics]

It's time Sydney water started accepting AMEX - Is there an alternative to Sydney Water? I think they have a monopoly over the water market and hence can accept only VISA and MasterCard.

 

[ChrisFlyer]

Jeanswest online stopped accepting Amex. It's quite disappointing as its my favorite online clothing store to buy casual jeans and clothes occasionally.

It's a shame as I shop elsewhere now. I don't think you will lose that much revenue in accepting Amex in the retail clothes industry.

Just noticed this too, even though they say they take Amex & Diners on their FAQ page! I don't suppose you've tried using Amex in one of their stores recently? Curious if it's just a temporary/online-only thing

 

[KLN]

think it's online. Remember though Energy australia in NSW say Visa/MC for online, but they accepy Amex over the phone

 

[akeno]

Just noticed this too, even though they say they take Amex & Diners on their FAQ page! I don't suppose you've tried using Amex in one of their stores recently? Curious if it's just a temporary/online-only thing

Its annoying cause ive always assumed they took Amex. Maybe it's an online thing as the Jeanswest store at my local shopping centre still takes Amex.

And no I haven't phoned them.

They did send me a survey a week later asking why I didn't proceed with checkout and my online shopping experience.

 

[Flashback]

Saw this at one of my local high street shops:

 

[greenfrog86]

Saw this at one of my local high street shops:
View attachment 12914

That's interesting... That reminds me a lot of the campaign Amex runs in the US to encourage spending at small businesses. I think they make it a day like the big electronics sale etc

 

[whatmeworry]

Went to KFC (Kan't be Fa@#ed Cooking) Footscray yesterday and the eftpos would not take my Amex card. I thought KFC took Amex... Anyway used my MC.

 

[kyle]

Went to KFC (Kan't be Fa@#ed Cooking) Footscray yesterday and the eftpos would not take my Amex card. I thought KFC took Amex... Anyway used my MC.

Only some do.

 

[tess1988]

That's interesting... That reminds me a lot of the campaign Amex runs in the US to encourage spending at small businesses. I think they make it a day like the big electronics sale etc

this might be off topic for this thread but doesnt amex charged local merchant's between 1.75%-3% or so up to as high as 6%(i think), also im not sure what you guys can get with c/$ value of points but i think amex should introduce a Cash back credit card like the US(for the low end market) where you get 1% cash back everywhere and 3 to 5% at bonus/selected shops within a certain time, that way they could charged small business maybe 3-5% and major department shops and supermarket a lower rate of 1% or so and i think if amex could give me 3 or maybe even 5% off at my local coffee shop i would choose to use Amex over VISA or Mastercard, also because they charge this merchant fee they could also have higher points on there airline rewards cards seeing not all people would use there points.

 

[wafliron]

this might be off topic for this thread but doesnt amex charged local merchant's between 1.75%-3% or so up to as high as 6%(i think), also im not sure what you guys can get with c/$ value of points but i think amex should introduce a Cash back credit card like the US(for the low end market) where you get 1% cash back everywhere and 3 to 5% at bonus/selected shops within a certain time, that way they could charged small business maybe 3-5% and major department shops and supermarket a lower rate of 1% or so and i think if amex could give me 3 or maybe even 5% off at my local coffee shop i would choose to use Amex over VISA or Mastercard, also because they charge this merchant fee they could also have higher points on there airline rewards cards seeing not all people would use there points.

Paragraph and full stops. Please learn to use them!

 

[wxxnxs]

this might be off topic for this thread but doesnt amex charged local merchant's between 1.75%-3% or so up to as high as 6%(i think), also im not sure what you guys can get with c/$ value of points but i think amex should introduce a Cash back credit card like the US(for the low end market) where you get 1% cash back everywhere and 3 to 5% at bonus/selected shops within a certain time, that way they could charged small business maybe 3-5% and major department shops and supermarket a lower rate of 1% or so and i think if amex could give me 3 or maybe even 5% off at my local coffee shop i would choose to use Amex over VISA or Mastercard, also because they charge this merchant fee they could also have higher points on there airline rewards cards seeing not all people would use there points.

AMEX used to offer a cash back card about 5 years ago, however it didn't last for a year, and then it disappeared forever.

 

[Astroboi82]

Ive been getting annoyed about this lately, last night after work I went to get a hair cut and the hair dresser wouldnt accept it, then on the way home I stopped at Subway and they wouldnt accept it either !! However I have used it at other Subways before !

My hair dresser told me he used to accept it but stopped because the merchant fees were too high to make it worthwhile.

 

[prozac]

I have heard that it might be some days before the merchant is paid for the transaction.

 

[Chicken]

I have heard that it might be some days before the merchant is paid for the transaction.

That's rubbish as said many times.

If it is Monday, it will be processed together that night during settlement, AmEx will send the merchant money on Tuesday, and and money will clear into merchant's bank account Wednesday morning.

AmEx also just announced that if you are using one of the big 4 banks, they will start crediting on Tuesday.

 

[ftm]

I have heard that it might be some days before the merchant is paid for the transaction.

We get the $ from Amex transactions the next day. Visa and MC are same day.

 

[StevePER]

Presidential Card no longer accepts Amex for their Coles/Woolworths gift vouchers (this is where MLC customers get a 5% discount). However you can still select Amex in the drop-down box and then you get an error "Transaction failed: Fraud check passed" when you try to check out.

 

[kyle]

Just been to Dreamworld Gold Coast. At the gate, there's a 1.5% surcharge for Visa/Master and 3% surcharge for Amex for entry tickets, yet at the food outlets, no surcharge was applied for Amex. Go figure!

 

[Brooke01]

Hi all,

I stayed at the Comfort Inn The Pier in George Town, Tasmania last week - and upon check out was informed that there was an AMEX surcharge. Automatically, I said "that's fine" - I am used to it, and my work reimburses me for my expenses anyway, so it never really bothers me too much. Never, ever, ever has it been 5% though !!! I was rendered speechless ! To me, that is just pure profiteering on behalf of the motel. As far as I am aware, I don't think that AMEX ever charge the merchant more than a maximum of 3% at the most ??? (Correct me if I am wrong).

Will be looking at an alternative place to stay in the future !

Cheers,

Brooke

 

[prozac]

We get the $ from Amex transactions the next day. Visa and MC are same day.

Thanks for the first-hand knowledge.

 

[Jama]

Hi all,

I stayed at the Comfort Inn The Pier in George Town, Tasmania last week - and upon check out was informed that there was an AMEX surcharge. Automatically, I said "that's fine" - I am used to it, and my work reimburses me for my expenses anyway, so it never really bothers me too much. Never, ever, ever has it been 5% though !!! I was rendered speechless ! To me, that is just pure profiteering on behalf of the motel. As far as I am aware, I don't think that AMEX ever charge the merchant more than a maximum of 3% at the most ??? (Correct me if I am wrong).

Will be looking at an alternative place to stay in the future !

Cheers,

Brooke

I would send them a note saying you will no longer be staying with them. If they don't know the loss of business is unlikely to impact their policy.

I would advise Amex of your experience too, in case they are profiteering.