Another VA low point - denied meet lounge access

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Lounge access has 2 positions
A)Appreciation by some
B)Abuse by some
Implemented by Employees that
Over accommodate
Accommodate in a balanced way /weighing up member needs /availability/company policy benefits etc.
Totally inflexible regardless of policy or member needs etc.
Each new day has the mixture as per above leading to the outcomes ;good or bad .

I think Pilots are working for whatever airlines and when they have peoples lives at risk I feel bagging out airlines on particular non major safety issues and the like is missing the point .
If I had all day access to an unhappy, unsafe airline what is the point ,but to some a few benefits for all their flying $$$$/loyalty and support is an important issue to them so all views can be respected.

The original purpose of the lounges and their use is the most important factor in the debate I guess.

I'm not quite sure I understand what point you're making here. :?:
:confused:
I don't think airline safety comes into it when we are talking about the nuances of unpublished benefits regarding lounge access for elite members.
 
Random person off the street: "Can I come in? Just because, like, because?"
VA: "No, sorry."
Another random person off the street: "Can I come in? I'm not entitled, but I'd like to be because I have this peripherally relevant status and also my wife is on a plane."
VA: "Sorry, but no."

Coming from a culture where everything gets argued ad infinitum, I prefer the binary approach.
 
People still struggle to understand unpublished benefits. It really isn't a difficult concept. In fact it is a very simple concept.

As a Qantas Platinum I could make an international booking and call up and request an exit row and as if by magic the exit row was allocated within 24 hours. This was an unpublished benefit. Did not appear in terms and conditions.

I believe any time access was also an unpublished benefit?

Then we had the enhancements we had to have and the world is worse off.

Agree or don't agree with the practice it is there. If you don't want to use it....


Anytime access was a published benefit on VA.
 
Anytime access was a published benefit on VA.
And was removed back in 2012?

But reinstated as an "unpublished" benefit and confirmed by many lounge staff and used by many elite flyers who know the rules.

If I have been allowed entry into lounge once, twice, three times and then someone refuses to allow me entry into lounge then I would be extremely upset. I wouldn't walk away thinking ah well I was not entitled. No sir. I was entitled and was also confirmed by the VA rep on this forum. This is the inconsistency that people are discussing.
 
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Interesting path that this thread has taken. It's gone from a single post about the perception of an unpublished benefit being removed to a debate about whether unpublished benefits even exist and if they do, whether they should exist.

It seems some participating in this thread have their head in the sand and are adamant no such thing exists and what's written in the Ts&Cs are everything, some think the benefits do exist but they should not be used as they are immoral or something and yet others think they are sanctioned by the airline and are a genuine benefit when weighing up options in the choice of service provider.

Let me say they certainly do exist (the QF status challenge is a current example and I note since I mentioned that previously, no one has come back and argued that doesn't exist). Let me also say that part the reason why so many people praise AFF for helping them learn the secrets that make frequent flying a bit more tolerable is because of discussions about tricks of the trade that are not widely known ... like unpublished benefits. They are not immoral. They are not phantom benefits. They are real and a thread pointing out to other frequent flyers that they may have been discontinued is very much a genuine part of this forum and in this case, it is another low point for VA (regardless of how many people knew of the benefit previously).

Another good example of a VA unpublished benefit is fly ahead. For years some of us were able to use fly ahead even though it wasn't a published benefit. Then VA thought it was such a good idea (for many reasons that also suited VA), they published the benefit but excluded checked baggage ... yet most of us here, thanks to members posting up their experiences, knew they were more than happy to "unofficially" extend that benefit to people with checked luggage. The next progression was for VA to see that checked luggage didn't really cause them an issue, so their latest reincarnation of fly ahead now specifically allows for checked luggage, but obviously, if one were to believe the nay-sayers that have been spouting their sermons from the mount, no such thing existed before a month or two ago (ie fly ahead with checked baggage)! :rolleyes:

If people genuinely think that frequent flyers are dishonest liars for availing themselves of perfectly legitimate and above board information found on this forum, I have to wonder why they bother to participate at all? I have the sneaking suspicion it is possibly because they didn't know of the benefits mentioned and to help themselves feel better for missing out, they argue that no such thing existed.
 
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And was removed back in 2012?

But reinstated as an "unpublished" benefit and confirmed by many lounge staff and used by many elite flyers who know the rules.

If I have been allowed entry into lounge once, twice, three times and then someone refuses to allow me entry into lounge then I would be extremely upset. I wouldn't walk away thinking ah well I was not entitled. No sir. I was entitled and was also confirmed by the VA rep on this forum. This is the inconsistency that people are discussing.

Quite possibly, but I pretty much stopped flying VA, so never kept up. Also never used it either, but was able to guest a Traveller in when I wasn't
 
There's a lot of talk about how many readers here are ignorant or oblivious to the facts of the unpublished benefits. Not sure at all that it's the case. But i'm pretty sure they all understand that as an unwritten rule, they can be inconsistent. Surely therefore not something that should be expected 100% of the time and surely not something worthy of being called a "VA Low Point". I think that's pretty much the general consensus against the OP's post.
 
as an unwritten rule, they can be inconsistent.

If a benefit is there and is removed (written or not) it's a low point. The original post was citing an example of a perceived benefit being removed. What has followed is a feast of tangents ranging from personal attack to claims that there is no such thing as an unwritten benefit. What I see as the problem here, is that others will not be so forthcoming in sharing experiences. Another member has stated he was recently denied departure access whilst seeing off a friend who was flying VA (that was certainly an unpublished benefit and many, many of us have used it), but I'm now unsure how forthcoming others will be to cite their examples. The only way of knowing if an unwritten benefit is just inconsistent (as you say), or has been withdrawn entirely is to hear of the experiences and it's a shame some of the rubbish posted on this thread may have shied others off sharing their experiences ... both good and bad.
 
If a benefit is there and is removed (written or not) it's a low point. The original post was citing an example of a perceived benefit being removed. What has followed is a feast of tangents ranging from personal attack to claims that there is no such thing as an unwritten benefit. What I see as the problem here, is that others will not be so forthcoming in sharing experiences. Another member has stated he was recently denied departure access whilst seeing off a friend who was flying VA (that was certainly an unpublished benefit and many, many of us have used it), but I'm now unsure how forthcoming others will be to cite their examples. The only way of knowing if an unwritten benefit is just inconsistent (as you say), or has been withdrawn entirely is to hear of the experiences and it's a shame some of the rubbish posted on this thread may have shied others off sharing their experiences ... both good and bad.

Nothing wrong whatsoever in a thread discussing benefits of any kind. I think the issue perhaps was the title of the thread and the complaint which was seen as being unfair to VA.Can't see that should deter anyone from pointing out similar issues but maybe using a different approach. I think "personal attacks" is a bit OTT though,I don't really see any of that here.
 
Nothing wrong whatsoever in a thread discussing benefits of any kind. I think the issue perhaps was the title of the thread and the complaint which was seen as being unfair to VA.Can't see that should deter anyone from pointing out similar issues but maybe using a different approach. I think "personal attacks" is a bit OTT though,I don't really see any of that here.

So if in the recent VA changes, instead of including fly ahead with checked luggage, they decided to remove that unpublished benefit altogether and enforce it, you don't think there would be a number of AFFers that would view that as "another low point".

If QF decided to no longer offer status challenges, you don't think that some would see that as "another low point".

I disagree.
 
Quite possibly, but I pretty much stopped flying VA, so never kept up. Also never used it either, but was able to guest a Traveller in when I wasn't
Well let me tell you that it was a reality. It was something I would count on I could use and as recent as 5 weeks ago was confirmed in Sydney premium entry. I don't have any VA flights for a while but will try to visit the BNE lounge tomorrow and ask if it's possible to guest a friend flying next week.
 
So if in the recent VA changes, instead of including fly ahead with checked luggage, they decided to remove that unpublished benefit altogether and enforce it, you don't think there would be a number of AFFers that would view that as "another low point".

If QF decided to no longer offer status challenges, you don't think that some would see that as "another low point".

I disagree.

Fly ahead isn't an unpublished benefit though, Also not comparable.
 
Fly ahead isn't an unpublished benefit though, Also not comparable.
Fly ahead with checked luggage (which is what I specifically referred to), was an unpublished benefit until a month or so ago.
 
Well let me tell you that it was a reality. It was something I would count on I could use and as recent as 5 weeks ago was confirmed in Sydney premium entry. I don't have any VA flights for a while but will try to visit the BNE lounge tomorrow and ask if it's possible to guest a friend flying next week.

Fair enough, as I said I don't fly them anymore so I never bothered to check or try. My family members have Amex cards anyway so I never need to guest anymore
 
My post was about the attitude we receive.Staff perception which is what OP was about .
Totally inflexible or lack of knowledge of benefits written or unwritten.OR accommodating which is what OP has also experienced .
The knowledge to be prepared for refusals etc even with good status is appreciated.
 
BNE VA lounge right now.

Me: "I'm a Virgin Gold and a friend is flying Thursday morning, can I guest them into the lounge?"
Lounge Reception: "Yes!"
Me: "I am not flying"
Lounge reception: "You are always entitled to one guest as long as they are flying Virgin!"
Me: "Thanks. I thought that was the case just getting confirmation!"

Now how many times do we want this unpublished benefit confirmed?
 
BNE VA lounge right now.

Me: "I'm a Virgin Gold and a friend is flying Thursday morning, can I guest them into the lounge?"
Lounge Reception: "Yes!"
Me: "I am not flying"
Lounge reception: "You are always entitled to one guest as long as they are flying Virgin!"
Me: "Thanks. I thought that was the case just getting confirmation!"

Now how many times do we want this unpublished benefit confirmed?

Could you ask them to ring OOL? ;)
 
Yeah but that's if you and your guest appear at the desk and your guest has a boarding pass for that day.

For OP, I took it as "My wife isn't here but she's flying VA so can I sit in your lounge for a while? You can trust me".

Seems two different scenarios.
 
Yeah but that's if you and your guest appear at the desk and your guest has a boarding pass for that day.

For OP, I took it as "My wife isn't here but she's flying VA so can I sit in your lounge for a while? You can trust me".

Seems two different scenarios.

That was my take on it as well.
 
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