Hi Danger, where did you get your replied email from Avianca?
I have tried to contact with their customer service person via facebook. I got the reply:" ....At the moment it's not possible to request the physical card due to reassessment of the card category attributed to the amigo loyalty program. Please wait until first half of the month of July and request again. You can verify the classification of card categories on our regulation, please, visit the website: www_.pontosamigo.com.br/en/regulamento1" (Please remove the _ after www, because I cannot post link as I am new to this forum)
So I assume they will finish the reclassification during the first half of July. And according to the website they asked me to check, there is NO soft landing.
Please check the section 6.5 in the regulation:
"6.5.[FONT=&]As of March 31 of 2017, annually on the same date, a reassessment of the Card Category attributed to the Amigo Member at that time, considering the Qualifiable Points and the segments flown earned in the previous calendar year, from January 01 to December 31 ("Calendar Year"), when then the Card Category downgrade or renewal can occur, i.e., following the criteria established on Clause 6.2. above, the Amigo Member can have its Card Category kept or be reclassified to a Card Category lower than the one established at that time."
Where section 6.2 indicates:
"[/FONT][FONT=&]6.2. For the classification of Card Categories, the following criteria shall be adopted:[/FONT][FONT=&]a) Bronce: up to 14,999 Qualifiable Points or 19 segments flown;
b) Silver:between 15,000 and 44,999 Qualifiable Points or between 20 and 49 segments flown;
c) Gold: between 45,000 points and 89,999 Qualifiable Points or between 50 and 99 segments flown; and
d) Diamond: from 90,000 Qualifiable Points or 100 segments flown."
Right now, my status is still Diamond and expiration date is 3/30/2017[/FONT]
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