Can you believe this [No XL PJs in F]

[Deleted member]

Two F pax who didn't want J class XL PJ's offloaded themselves on a Mel bound flight from LAX.

Unbelievable.

What would you do?

Anyone we know BTW?

Qantas passengers refuse to fly LA to Melbourne because there were no XL first-class pyjamas | News.com.au

As someone who has never had a bath ( hotel) robe or J pj's go close o a reasonable it , all I can say is ......... Suck it up. 1st world problem.

 

[Paddy55]

I was actually no this flight last night!

The Captain come on around 11:30pm (the scheduled departure time) saying that they had a couple of small administration requirements to complete before takeoff.

Around 11:40pm the Captain comes back over the PA to say that the plane is delayed due to 2 passengers needing to be unloaded (no more information was provided at this point)

5 Mins later at about 11:45pm the Captain then informs everyone why the 2 passengers were leaving.

To the ground crews credit the bags were found in about 5 mins so all up the total delay was approx 30mins.

As mentioned in the news. We made up time in the air and actually landed well ahead of schedule

There was another delay on landing as an SQ flight was at our gate

An interesting flight

I really hope someone spills the beans on their ID - what a couple of dorks!

 

[amaroo]

Maybe these knobs should take this experience on face value......lose some weight!

Pulling a massive hissy fit over something so bloody silly is breathtaking.

 

[Hvr]

I was actually no this flight last night!

The Captain come on around 11:30pm (the scheduled departure time) saying that they had a couple of small administration requirements to complete before takeoff.

Around 11:40pm the Captain comes back over the PA to say that the plane is delayed due to 2 passengers needing to be unloaded (no more information was provided at this point)

5 Mins later at about 11:45pm the Captain then informs everyone why the 2 passengers were leaving.

To the ground crews credit the bags were found in about 5 mins so all up the total delay was approx 30mins.

As mentioned in the news. We made up time in the air and actually landed well ahead of schedule

There was another delay on landing as an SQ flight was at our gate

An interesting flight

Welcome aboard to AFF, hope you enjoy the ride and remember to bring your own PJs.

What class were you in last night?

 

[SeatBackForward]

QF F LAX pax lacks J PJ's?

Sent from my Galaxy Nexus using AustFreqFly

 

[anat0l]

This story was posted on the AFF Facebook page, but many others have posted it on their own walls, including some of my friends who are not AFFers.

All have the same opinions as expressed here. Guess this pair of pax made <insert synonym for annoying or pretentious person> of the day for many people.

 

[JohnK]

I still don't get the obsession with pyjamas on a flight.

Enough said....

 

[Boeta]

So what happens with them now? Do they get next the next available flight?? Or because they voluntarily offloaded, is it a fare forfeit?

 

[juddles]

Hang on everyone, I know it is nice to knock some unknown rich guys as a pair of tossers, but how about a bit more of a balanced viewpoint.

Please consider:

1.- There are references to these two ¨chucking a huge hissy fit¨ - perhaps they simply chose not to fly due to the failure of the airline to supply the product they desired, and politely asked to be let off?
2.- Everything is relative. I suspect anyone on here would complain if McDonalds served them a Big Mac with the half the pattie missing, but a starving child in Ethiopia would not understand the gravity of the problem.
3.- If you are paying absolute top dollar for an elite product, the offering of poor substitutes is not good enough, even if it is still more than other pax get. (because they have paid less than a tenth of the fare)
4.- Yes, that a flight is delayed by half an hour because someone wants to get off is a pain for other travellers. But whose fault is that? Why on earth couldnt Qantas source some F pj´s in LAX????
5.- If a couple have paid approx $40,000 for their ticket and you cannot provide them with pj´s, this indicates a problem.

Just adding some balance to the lynch mob.

 

[Henry Louey]

Welcome aboard to AFF, hope you enjoy the ride and remember to bring your own PJs.

What class were you in last night?

Cheers,

Been a QFF for 20 years. (All back of the bus mind you )

I was in J class so wouldn't off seen them offloaded. So no idea who they are.

 

[anat0l]

So what happens with them now? Do they get next the next available flight?? Or because they voluntarily offloaded, is it a fare forfeit?

I assume they would've been able to get on the next available flight easily. The fare conditions are quite fluid for First, but that said I wonder what criteria is used to determine whether a flight segment is "consumed" or not (if it was, might make things more difficult). Of course, had QF not honoured a rebooking, QF would probably be in a pretty bad PR quagmire right now for what would be a fairly trivial request. (Unless, of course, the next day's F cabin didn't have 2 free seats in it )

Hang on everyone, I know it is nice to knock some unknown rich guys as a pair of tossers, but how about a bit more of a balanced viewpoint.

Please consider:

1.- There are references to these two ¨chucking a huge hissy fit¨ - perhaps they simply chose not to fly due to the failure of the airline to supply the product they desired, and politely asked to be let off?
2.- Everything is relative. I suspect anyone on here would complain if McDonalds served them a Big Mac with the half the pattie missing, but a starving child in Ethiopia would not understand the gravity of the problem.
3.- If you are paying absolute top dollar for an elite product, the offering of poor substitutes is not good enough, even if it is still more than other pax get. (because they have paid less than a tenth of the fare)
4.- Yes, that a flight is delayed by half an hour because someone wants to get off is a pain for other travellers. But whose fault is that? Why on earth couldnt Qantas source some F pj´s in LAX????
5.- If a couple have paid approx $40,000 for their ticket and you cannot provide them with pj´s, this indicates a problem.

It's a shame we don't have any witnesses in the F cabin, so we can't test this one.

Complaints are nothing new, but what people do with a complaint is different. Just as if you got your half burger at Maccas, you would go back and ask for another one after showing the faulty burger. You would not charge into the kitchen and slap around the burger making line staff and tell them they should be fired. What would you do if you found your Big Mac, for some odd reason, was missing 2% lettuce to what is normally served? I know this analogy doesn't line up with the situation we have here, but suffice to say there were much more streamlined and effective ways (unless QF were being belligerent) that the pax could've handled this situation.

You seem to imply that the failure of this one component meant that the entire product / service delivery of what the pax paid for is a failure (we'll never get to find out whether the other components were lacking). Someone on a blog said they paid $13k for QF F and then complained there was no Dom Perignon on board, accused QF of bait and switch and called the product a failure. I guess it is fair to hold such views, but in my opinion I think that's a rather unfair one. If the seat was an absolute shambles, I'd agree that the money spent is certainly not congruous with the product delivered and there is a problem. But a missing set of PJs or a Champagne of not preferred house?

That said, such a view and the automatic "first world problems" view probably represent the two poles of the same spectrum of opinion.

No one can deny that QF should've probably had XL PJs on hand. (I assume that such a size exists). But I still think that the pax's resolution to the conflict was a smidge over the top. Whether one can argue that it is majority QF's fault for causing the pax to have such a reaction is very questionable. If I were one of the pax, I would've gone with it, then written to QF to complain, and perhaps request a set of PJs.

For what it's worth, if I recall correctly PJs (and most other amenities) are supplied to the aircraft at the same time as catering is, possibly in the same operation. That would make it very difficult at boarding / near pushback to call back the contractors to find and supply a single amenity.


Certainly, the balance of opinions is much more centered (or at least countered) on the more US-centric media, for example Lucky and I Were Flying Los Angeles to Melbourne… - View from the Wing and, for those of you that can see, FT Boarding Area blogger Lucky's Facebook wall. Some of them are proposing to lynch QF instead!

 

[pauly7]

All I've got to say is.....XL?? The QF PJ's are very generous with size they run them large for obvious reasons.... So these pax must be hippos if the couldn't fit an L

 

[anat0l]

All I've got to say is.....XL?? The QF PJ's are very generous with size they run them large for obvious reasons.... So these pax must be hippos if the couldn't fit an L

XL PJs would be needed not only for the "hippos" but also for the "giraffes" as well. And of the latter there are quite a few.

 

[VHOEJ]

Asking to be offloaded, having your bags retrieved and delaying 400 plus passengers all for pyjamas...........people need some perspective.

Regardless of whether they paid the top fare or even were upgraded (that is always a chance), there are no service guantees. When you get upgraded late, the 'catering no assured' is common.

At the end of the day, it is probably better for all concerned they didn't travel. Can you imagine being surrounded by these people for 15 hours, not to mention the crew.

 

[pauly7]

XL PJs would be needed not only for the "hippos" but also for the "giraffes" as well. And of the latter there are quite a few.

Hahaha yes but like I said they run them large for size (in everyway) and I'm above average height and still find the legs too long. Waist is always too loose but you get that with generic cuts, certainly not tailored for those of us who play sport, excerxise or gym

 

[Homer]

The media reports state that there were no F pyjamas in their size (XL). My size is S. I've never had F or J pyjamas in S on any airline I've ever been on. The starting point seems to be M. I've had L pyjamas a few times as well when there has been no M on board. My wife is an XS so the airline pyjamas generally look like a tent on her. I would never even consider objecting to this - it is just what the airlines typically provide. I can't understand how de-planing oneself can be justified under these circumstances, unless perhaps the pax had never before flown F and had some inflated expectations.

 

[pauly7]

At the end of the day, it is probably better for all concerned they didn't travel. Can you imagine being surrounded by these people for 15 hours, not to mention the crew.

Unfortunately it's my job to be surrounded by these types of personalities! Work with a heap of celebrities and sports stars and some just have the most unbelievable personality flaws... We had to reorganize a whole tour itinerary for a certain popstar who had requested a 3 bed suite everywhere but changed mind at last minute that they wanted a 2 or 1 and no we couldn't just seal off adjoining suites... (let us know at first check in btw) because too much space would make them feel lonely.... I could go on and on and on....

Anyway back OT it seems these people were not celebs and I've actually rarely found such bizarre personalities outside of the ultra famous so perversely I'm kinda interested in finding out more about them!!!

 

[Heleigh]

I had this one world problem in June SIN-SYD no XL didn't think to ask for a J XL (I like the PJ's to swim) almost had the experience of nearly taking top off on a couple of flights - lucky to realise where I was just in time and am now thinking I should wear a singlet top under PJ.
2nd reason for XL I give PJ to brothers (bigger) and nephews (taller).
Did discover reason for the let down there were 12 males in F. Do have to say this - girls there were some hot looking guys. Lucky me.

 

[samh004]

I can understand their point of view, if they'd paid dollars and not points for that flight, you'd expect it to all work out, and be very frustrated if it didn't. It's often the simplest of things that sparks a tantrum, or rage.

A better solution might have been for QF to offer to send them the XL PJ's in the mail when they got home, and just make do on the flight, but there are members here who have stated they'll de-plane if they find out they're on certain aircraft, and it's essentially the same. I'm sure the flight will be exactly the same.


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[mannej]

I don't think sending them in the mail would have worked Sam. It seems that they wanted them then and there...