Changes to JQ On Departure Upgrade Prices

[FrankC]

Re: ODU - Jetstar Starclass

Just had a friend come back from doing SYD-KIX return, they were offered ODU for $200 per person out of Sydney. From KIX they weren't offered it, but they asked, and the price again was $200. They also received full business class miles and SC's for the upgraded flights - so quite a nice return for the payment anyway (along with the better seat and included extras too). They had booked cheapo fares on one of the previous sales as well.

Just wondering if your friend has any prepaid packs, like food, entertainment, or comfy? What happens to them if your get upgraded?

 

[brett-au]

Re: ODU - Jetstar Starclass

Just wondering if your friend has any prepaid packs, like food, entertainment, or comfy? What happens to them if your get upgraded?

Having read this thread, I'm asking the same question.
Wouldn't mind the trip back (KIX-SYD) in a quasi-business class seat, but I have shelled out for extra luggage, food & AVOD (its a cheap seat, but I want to enjoy myself when I'm on holiday) I would like that to be taken into account with the upgrade.

 

[Shano]

Re: ODU - Jetstar Starclass

Having read this thread, I'm asking the same question.
Wouldn't mind the trip back (KIX-SYD) in a quasi-business class seat, but I have shelled out for extra luggage, food & AVOD (its a cheap seat, but I want to enjoy myself when I'm on holiday) I would like that to be taken into account with the upgrade.

How much do these extras cost in relation to the $200 for the ODU to *Class?

 

[JohnK]

Re: ODU - Jetstar Starclass

Wouldn't mind the trip back (KIX-SYD) in a quasi-business class seat, but I have shelled out for extra luggage, food & AVOD (its a cheap seat, but I want to enjoy myself when I'm on holiday) I would like that to be taken into account with the upgrade.

I don't know the answer and I am only guessing but considering JQ is a LCC they are not going to offer you an ODU to Starclass for $200 and then take into consideration what you have pre-purchased and deduct this from the payment due. Just like they wouldn't offer you a refund if you pre-purchased extra luggage allowance and then you do not use the extra allowance.

I may well be wrong but I think you will need to consider whether an ODU to Starclass is still worth it considering you have pre-purchased some additional items....

 

[Evan]

Re: ODU - Jetstar Starclass

$200 for the better seat for such a long flight i think is easily worth it even if you had paid for the others.... Maybe you could get double the drinks (one paid for the other as *class)

E

 

[Kurupt]

Re: ODU - Jetstar Starclass

Food/Comfort extras are not refunded when upgrading. I'm not sure about the extra luggage but it is also marketed as 'non refundable'.
I reckon that they would let you take however many kilo's you bought in addition to the 30kg allowance in StarClass though.

In your case I would try to haggle but I think you'd need to be lucky to receive a discount. It's not impossible for them to upgrade you for free so there is some room for negotiation.

 

[Mrmaxwell]

Re: ODU - Jetstar Starclass

$200 for the better seat for such a long flight i think is easily worth it even if you had paid for the others.... Maybe you could get double the drinks (one paid for the other as *class)

E

Don't forget the J class SC's and FF points

 

[Danger]

Re: ODU - Jetstar Starclass

No SCs or FF points are earned on ODUs.

I flew SYD-HNL a few days ago and enquired about a *Class ODU. I was told it was $300 Australian (this after two separate JQ phone operators told me ODUs were not offered and all *Class seating has to be finalised no less than 24 hours out). I was on the verge of paying it when I double-checked to make sure I'd be earning SCs and FF points. The quick response was no. SCs and FF points are not earned on JQ ODUs. I was very surprised so I declined and phoned QF from the lounge. The lady I spoke to thought it was odd and couldn't see why it wouldn't be an earner so she checked for me by phoning through to JQ. She came back and told me that the JQ ticket clerk was correct.

What's worse, the JQ flight was delayed and I ended up missing my AA flight onto LAX. I therefore missed out on FF points for this sector (the re-booking saw me fly direct to SFO rather than HNL-LAX-SFO). Considering the only reason I took JQ3 instead of QF3 was to make the connection with the AA flight in HNL, I was extra unhappy to have missed out on FF points there too.

 

[serfty]

Hazarding a guess, I reckon if you had have spent that $300, you would have received the 140 SC's and QFF points.

I believe "the party line" is these cash upgrades do not earn points - and that's what you were quoted.

It's just like:

(this after two separate JQ phone operators told me ODUs were not offered and all *Class seating has to be finalised no less than 24 hours out).

However, the experiences posted here and on FT seems to indicate they do.

I believe the J crediting relates to an error in the systems and it may be fixed at any time (like the old AA A booking class upgrade issue that used to give F SC's for upgraded flights, it was eventually fixed.)

 

[Mal]

Re: ODU - Jetstar Starclass

I've noticed the Jetstar website occasionally will offer a StarClass upgrade when *booking* your tickets.

Was doing some searching today, selected my flights, and then it popped up a window that try to hawk off a StarClass upgrade (at the regular difference between what I was set to pay and the StarClass price).

Not really an ODU, but it shows that Jetstar mustn't be selling them too well on certain routes.

 

[Mrmaxwell]

Re: ODU - Jetstar Starclass

I've noticed the Jetstar website occasionally will offer a StarClass upgrade when *booking* your tickets.

Was doing some searching today, selected my flights, and then it popped up a window that try to hawk off a StarClass upgrade (at the regular difference between what I was set to pay and the StarClass price).

Not really an ODU, but it shows that Jetstar mustn't be selling them too well on certain routes.

I've had this happen to me a few times (I thought the website always offered the upgrade).

As you mentioned there is no saving or special offer - just the booking engine trying to drive upgrades.

Still better off waiting until check in to request the upgrade and getting the discount.

 

[file51]

Re: ODU - Jetstar Starclass

Has anyone tried for an ODU on JQ recently? What was the outcome, and most importantly did you get the FF points and SC's?

thx

 

[MEL_Traveller]

Re: ODU - Jetstar Starclass

No SCs or FF points are earned on ODUs.

I flew SYD-HNL a few days ago and enquired about a *Class ODU. I was told it was $300 Australian (this after two separate JQ phone operators told me ODUs were not offered and all *Class seating has to be finalised no less than 24 hours out). I was on the verge of paying it when I double-checked to make sure I'd be earning SCs and FF points. The quick response was no. SCs and FF points are not earned on JQ ODUs. I was very surprised so I declined and phoned QF from the lounge. The lady I spoke to thought it was odd and couldn't see why it wouldn't be an earner so she checked for me by phoning through to JQ. She came back and told me that the JQ ticket clerk was correct.

I flew HNL-MEL last year (August) and used the ODU for USD250. Also told no points of SCs, but of course I trusted the advice which has been given on this forum and over on FlyerTalk that both points and SCs ARE awarded.

I had to fax in my BP and the upgrade receipt to QFFF, but this was because JQ coudln't load my QFFF number into the booking at the airport (it seems you can do it when you initially make the booking, and never thereafter!).

140 points plus miles credited in two days

Regards

M_T

 

[serfty]

... I had to fax in my BP and the upgrade receipt to QFFF, but this was because JQ coudln't load my QFFF number into the booking at the airport (it seems you can do it when you initially make the booking, and never thereafter!). ...

If a booking is made without one's QFF number in the days before you travel, you can ring Jet

to get one's ff number inserted.

 

[JohnK]

Re: ODU - Jetstar Starclass

What's worse, the JQ flight was delayed and I ended up missing my AA flight onto LAX. I therefore missed out on FF points for this sector (the re-booking saw me fly direct to SFO rather than HNL-LAX-SFO). Considering the only reason I took JQ3 instead of QF3 was to make the connection with the AA flight in HNL, I was extra unhappy to have missed out on FF points there too.

Wouldn't you be entitled to SCs and FF points for the original routing of HNL-LAX-SFO? Did you try to claim SCs and FF points for the original routing?

It would be interesting to know how QF would interpret a missed connection caused by JQ.

 

[Danger]

Re: ODU - Jetstar Starclass

I should have mentioned that the delayed flight was a result of Sydney Airport being closed due to severe weather conditions so Jetstar can't be blamed for that.

 

[JohnK]

Re: ODU - Jetstar Starclass

Either way did you try to claim SCs and FF points for the original routing?

What if the missed connection meant that you were rebooked onto a UA, DL or CO flight? No SCs and FF points?

 

[Danger]

Re: ODU - Jetstar Starclass

Sorry, again. I should also have mentioned that SYD-HNL-SYD was one booking. From HNL onwards (and then back to HNL) was a separate booking with AA. (Maybe this is self-explanatory, I don't know.)

Yes, I did claim for the missing points, having some excellent help from an AFF regular who gave me some pointers. Much to my pleasant surprise, I received the missing points for HNL-LAX.

 

[JohnK]

Re: ODU - Jetstar Starclass

Glad to hear that all was sorted out.

In my experience the QFF program is one of the friendlier FF programmes to apply original routing credit when the rebookings were due to delays beyond the control of the passenger.

 

[file51]

Re: ODU - Jetstar Starclass

Has anyone tried for an ODU on JQ recently? What was the outcome, and most importantly did you get the FF points and SC's?

thx

Would I be safe in guessing nobody has tried, or been successful in getting an ODU on JQ intl recently??? along with getting the points and SC's

thx