Changes to JQ On Departure Upgrade Prices

[Mrmaxwell]

Re: ODU - Jetstar Starclass

Has anyone requested the ODU for the SYD-HKT route recently?

Are we still looking at AU$300 each way?

 

[file51]

Re: ODU - Jetstar Starclass

Within 24hrs, base points, status bonus & cabin bonus PLUS 140SC's added to QFF acct...

 

[Timtammi]

Re: ODU - Jetstar Starclass

Ditto to me too.

I've got to go to Japan in November and I'm seriously considering booking a Jetsaver fare to Osaka and trying the ODU idea.

Anyone know what the loads are usually like on this route?

Unless you are really unlucky with a full plane you will have no problems at all getting the ODU.

Just make sure you are one of the first ones lined up at check in. A few times I've arrived 3+ hrs ahead of departure time and there has already been several people queued up in economy - when this has happened I've been a little cheeky and popped into the * class line which is usually empty and requested the ODU from the * class counter with no problems.

What about if I'm starting out in Melbourne but wanting to upgrade OOL-KIX. Can I request the upgrade at the check-in counter in Melbourne or do I need to do it at OOL? In which case I would need to make sure I get there quite a few hours before the flight..

 

[file51]

Re: ODU - Jetstar Starclass

After flying back from HNL-SYD on JQ4 yesterday (once again taking advantage of an ODU) I noticed something very different compared to the trip out.

After arriving at HNL 3 hours prior to departure (with lots of people already in line), one of the CSR's who was directing the flow of check-in passengers to check in desks was offering everyone the opportunity of upgrading to StarClass for $400ea. Whilst I think this is a great idea for JQ to increase revenue (as my check the day prior only had approx 10 people in the front cabin far as I could tell) I personally think this should be done in a different manner.

Why, well sorry for being so blunt, but some of the riff/raff that took the offer obviously had no idea about proper etiqutte in an aircraft, let alone in a premium cabin, and after seeing what the flight CSM had to deal with over 10 hours, lets just say he earnt his pay cheque well and truly.

Without going into specifics, maybe a quick glance at the e-ticket, or asking if you were Plat/Gold FF or QC member and then making the offer. I don't know, this may sound a little hypocritcial, or even discriminatory, but maybe a little more tact in offering these seats would be beneficial in maintaining a more comfortable environment for all (but then again, the behaviour seen in *class by a select few would not have been any different down the back in Y, so not much can be said about that).

Aside from the issues encountered, the *class cabin was 100% full, so the upsell technique used at HNL certainly does work.

 

[Mrmaxwell]

Re: ODU - Jetstar Starclass

Aside from the issues encountered, the *class cabin was 100% full, so the upsell technique used at HNL certainly does work.

Why have half of *class empty when they can fill it up for extra $$$?

When it comes to JQ I never expect any etiquette! Don't forget half of the plane probably got $400 return airfares on sale! With oil prices so high carriers will be pulling out all stops to maximise $$$...flaunting our beloved JQ ODU is one of these things.

 

[file51]

Re: ODU - Jetstar Starclass

Why have half of *class empty when they can fill it up for extra $$$?

When it comes to JQ I never expect any etiquette! Don't forget half of the plane probably got $400 return airfares on sale! With oil prices so high carriers will be pulling out all stops to maximise $$$...flaunting our beloved JQ ODU is one of these things.

Oh, trust me, I am all for flaunting the ODU's, however my point is more one of discretion in the offering process. I am 100% sure the *class cabin would have filled even if they were being overly selective, as it was a pretty full flight.

Maybe I am too used to flying J on QF intl, maybe I am being a snob... I just get irate when you have passengers that obviously left there manners at home and think farting competitions and having there kness planted up high on the seat in front, and throwing paper balls from row 2 to their friends in row 5 is funny....

I am all for sharing the love, and if in doubt, let it out protocols... but c'mon.....

ok, rant over

 

[docjames]

Re: ODU - Jetstar Starclass

Maybe I am too used to flying J on QF intl, maybe I am being a snob... I just get irate when you have passengers that obviously left there manners at home and think farting competitions and having there kness planted up high on the seat in front, and throwing paper balls from row 2 to their friends in row 5 is funny....

Well, i think that sort of behaviour is unacceptable no matter what class you're flying. Show a bit of respect for those around you.

 

[Flashback]

Re: ODU - Jetstar Starclass

Well, i think that sort of behaviour is unacceptable no matter what class you're flying. Show a bit of respect for those around you.

While I do agree with this statement, just as any other PAX sitting in *Class they have paid for the right to be there and are no less deserving than anyone else.

 

[file51]

Re: ODU - Jetstar Starclass

OK, this is something that may interest a lot of people (especially those wanting to earn cheap QFF SC's)

Apparently, As of the 1st of September a memo was circulated from JQ to QFF service centre staff plus steps made in the reservation system regarding ODU's which will not pass on QFF points or SC's.

My flight from SYD-HNL on JQ3 24th August posted points and SC's however my return flight on the 30th of August on JQ4 did not. I have spoken to no less than 7 people at QF, including 2 that I know personally, and a line has been drawn in the sand.

QFF service centre management are looking into it and have advised the points & SC's will more than likely be credited, given that my flights occured on the day prior to the "official" changes (and points would have gone in on the day of changes had they not have made changes in the system). It is a grey area, but a precedent was set with the outbound flights being credited the following day.

Apparently, or so I have been told, there have been quite a few complaints in the past few weeks, and, still some members are still getting some flights credited and other flight credited as zero value...

Has anyone here done an ODU in the past few weeks? any success?

 

[rambisyouth]

Re: ODU - Jetstar Starclass

Will be interested to see if the price has also gone up as reported given no FF and no SC included.

 

[gilby08]

Re: ODU - Jetstar Starclass

Will be interested to see if the price has also gone up as reported given no FF and no SC included.

Prices are not/will not go up as yet..
Also for the FF pts and SC's, it had always been like that, ever since JQ offered ODU's. It just wasn't enforced by QF properly.

 

[file51]

Re: ODU - Jetstar Starclass

It just wasn't enforced by QF properly.

It would seem that this is what that memo/directive is all about then.

 

[Mrmaxwell]

Re: ODU - Jetstar Starclass

OK, this is something that may interest a lot of people (especially those wanting to earn cheap QFF SC's)

Apparently, As of the 1st of September a memo was circulated from JQ to QFF service centre staff plus steps made in the reservation system regarding ODU's which will not pass on QFF points or SC's.

No change to the Jetstar website indicating what kind of *Class fares earn full J class points. I don't think there is an issue here...

^ Qantas Frequent Flyers travelling on a Jetstar (JQ) JetFlex or StarClass fare will earn equivalent points per mile and Status Credits as earned on Qantas flights. JetFlex fares earn at the full economy level. StarClass fares earn at he full business level.

 

[file51]

Re: ODU - Jetstar Starclass

MrMaxwell, the issue as explaned to me is they are taking the additional cash at the airport for the ODU, but are are not to change the fare basis, as per what I have seen persnally.

i.e. Pay the $400 however the fare basis remains as Jetsaver, hence no points or SC's. Previously they were changing the fare basis which meant we were getting points.

 

[Platy]

Re: ODU - Jetstar Starclass

Ultimately what QF and JQ do is up to them, but in IMHO the issue should be made absolutely clear on the QF and JQ websites.

I looked at both sites when I went to HNL in July/August and couldn't find anything to say that you wouldn't get the FF pts and SCs on a ODU into Starclass.

I got the credits for a July ODU, but my travelling companion is still fighting for his for the return sector in August.

This sort of confusion is bad for customer and airlines alike.

Of course my personal opinion is that the pts and SCs should be honoured especially now that these ODUs have jumped >33% in price to $400 or more.

This says to me the left hand doesn't know what the right hand is doing in the QF Group whilst the customer suffers.

 

[MelUser]

Re: ODU - Jetstar Starclass

I have had no luck in getting checkin departure upgrades on BA (Y-J) credited as business. This is even after the boarding pass shows class "C" and clearly a business seat etc. QFF service centre maintain that the fare was originally booked in Discount Economy and this is all they will credit.

 

[MelUser]

Re: ODU - Jetstar Starclass

Oh, trust me, I am all for flaunting the ODU's, however my point is more one of discretion in the offering process. I am 100% sure the *class cabin would have filled even if they were being overly selective, as it was a pretty full flight.

Maybe I am too used to flying J on QF intl, maybe I am being a snob... I just get irate when you have passengers that obviously left there manners at home and think farting competitions and having there kness planted up high on the seat in front, and throwing paper balls from row 2 to their friends in row 5 is funny....

I am all for sharing the love, and if in doubt, let it out protocols... but c'mon.....

ok, rant over

I tend to agree. Your observations of the star class cabin passengers will make it less likely for me personally to book travel in this cabin. One of things that people pay to get into a higher cabin is to get away from ... [you know what I mean - I don't know how to put it without sounding elitest]. Whent paying for a higher cabin is that a passenger expects a more peaceful and less cluttered (whether with people or their hand luggage) cabin. If paying more doesn't get you this on jetstar, people may stop using star class.

 

[serfty]

Ultimately what QF and JQ do is up to them, but in IMHO the issue should be made absolutely clear on the QF and JQ websites.

I looked at both sites when I went to HNL in July/August and couldn't find anything to say that you wouldn't get the FF pts and SCs on a ODU into Starclass. ...

The reality is that such upgrades are not eligible as per the T&C's for cabin bonus/SC's in relation to the cabin flown; only any such for the cabin originally booked:

9.5 Cabin Class Bonus and Status Bonus

9.5.1 A Cabin Class Bonus may apply for travel on an Eligible Flight in Premium Economy, Business or First class, Jetstar StarClass, and, in the case of British Airways, in World Traveller Plus, as specified in the Airline Earning Table. Any applicable Cabin Class Bonus will be credited according to the class booked for travel, not the cabin flown or any waitlisted class.

Any instances in variance to the above should be considered as bonuses and not be taken for granted.

I doubt Platy's travelling companion will get StarClass points/SC for the trip.

 

[file51]

Re: ODU - Jetstar Starclass

The reality is that such upgrades are not eligible as per the T&C's for cabin bonus/SC's in relation to the cabin flown; only any such for the cabin originally booked:Any instances in variance to the above should be considered as bonuses and not be taken for granted.

I doubt Platy's travelling companion will get StarClass points/SC for the trip.

Agree, & disagree.

By paying an additional amount (in this case $400) couldnt you look at that as changing the booked fare??? It is a bit of a grey area, if you read the T&C as they are, however when you pay for an ODU you would think the fare basis would change as well???

Just a thought, but as with most things to do with ODU's it is a bit of a lottery with what works, and what actually happens.

Going forward I know if I need the points or SC's, I will pay for a *class fare and not hope for an ODU to maybe credit me with points etc...

 

[Platy]

Re: ODU - Jetstar Starclass

The reality is that such upgrades are not eligible as per the T&C's for cabin bonus/SC's in relation to the cabin flown; only any such for the cabin originally booked:Any instances in variance to the above should be considered as bonuses and not be taken for granted.

I doubt Platy's travelling companion will get StarClass points/SC for the trip.

Many thanks, Serfty, for pulling down that info.

I spoke to QF today and they told me that the ODU I did in July had gone into the system as a business level fare and thus SCs and points were credited automatically. One might conclude that by paying the ODU the actual class of fare has been changed to reflect the additional revenue and the original booking class thus superceded. IF that is the case, the above T&C info would suggest that points and SCs are due to be honoured.

I suspect that people processing the ODU may change the booking class in some instances and and may not in others, hence the discrepency in people's experiences.

QF told me today that when a receipt is available to show that additional funds have been paid to change class of travel (eg economy to business) they honour the pts and SCs for the upgraded class.

However, it is ultimately up to JQ how they manage this. IF they tell their front line staff not to enter ODUs as a new business class of fare there obviously won't be any automatic allocation of pts and SCs and people are at the mercy of QF when they process a "missed pts" request.

Whatever the inner workings, IMHO, the web site information is far from clear and both the T&Cs for QF FF and the info on Starclass on the JQ web site should explain the situation clearly and simply beyond any ambiguity.

We all seem to agree that none of us can be sure of getting pts and SCs if we choose to purchase an ODU from JQ. So I'm with file51 and would prefer to pay for the Starclass up front if it suited my plans and budget! Or simply go on QF or another airline!