Changes to partner earns on QF

[Economy_Gold]

I can see many confused people and angry calls into the service centre for pax flying MH & QR in particular, why couldn't they have just reduced the earn rate rather than confusing the situation 'by changing definitions' on what the class matches too, you should fix this QF before it becomes an issue later. :evil:

I agree that "the changed definitions" should be reversed as soon as possible and before 1 December. The system is already complex and some of the changes (MH, QR or BA Premium Economy as Flexible Economy) will lead to frustration, angry comments and bad press for Qantas.

 

[cmon0005]

I agree that "the changed definitions" should be reversed as soon as possible and before 1 December. The system is already complex and some of the changes (MH, QR or BA Premium Economy as Flexible Economy) will lead to frustration, angry comments and bad press for Qantas.

Not only that but I have seen companies get grilled over smaller things by the ACCC for misleading advertising or confusing terms.etc. so it is in QF's interest and that of passengers to fix this up. I'll be one of the first to complain, as this is confusing even for me!

'I heard there is a sale of 2litre Coke at the supermarket, but really you only get a 600ml bottle'

 

[defurax]

Not only that but I have seen companies get grilled over smaller things by the ACCC for misleading advertising or confusing terms.etc

No confusing terms here! There's even a glossary!:mrgreen:

Earning Terms Explained

[TABLE="class: basic, width: 960"]
[TR]
[TH]Term[/TH]
[TH]Explanation[/TH]
[/TR]
[TR]
[TD]Booking Class[/TD]
[TD]Airlines break down each cabin on the aircraft into different sub-classes, each of which are given an alpha code.These generally determine the fare you pay, the conditions attached to your booking and the amount of Qantas Points and Status Credits you could earn.[/TD]
[/TR]
[TR="class: alt"]
[TD]Eligible Flights[/TD]
[TD]Paid travel or Points Plus Pay - Flights on flights with a Qantas (QF) flight number or the flight number of a oneworld® or airline partner on your ticket.[/TD]
[/TR]
[TR]
[TD]Fare Type[/TD]
[TD]On any flight there are a number of different fares available for purchase. Each Fare Type has its own conditions, including the number of Qantas Points and Status Credits you could earn.For Qantas and Jetstar flights, the Fare Type is directly aligned to the Qantas Frequent Flyer Earn Category.[/TD]
[/TR]
[TR="class: alt"]
[TD]Flight Segment[/TD]
[TD]A Flight Segment is travel on the same flight number between originating and destination airports as shown on your E-Ticket or Itinerary.For example, travel from Adelaide to Los Angeles with a change of flight number in Sydney would earn on both the Adelaide to Sydney and Sydney to Los Angeles Flight Segments.
Whenever your flight number changes during your trip, it will be counted as a different Flight Segment. Total earn is the sum of each Flight Segment.[/TD]
[/TR]
[TR]
[TD]Qantas Codeshare Flights[/TD]
[TD]A codeshare flight is when you book a Qantas (QF) flight number for a flight that is operated by another carrier.This means that when flying to destinations not on the Qantas network, you could still maximise your rewards when you choose a flight with a QF flight number on your ticket where available.[/TD]
[/TR]
[TR="class: alt"]
[TD]Qantas Frequent Flyer Earn Categories[/TD]
[TD]Within the Frequent Flyer Program there are different earn rates called Qantas Frequent Flyer Earn Categories that are aligned to the type of fare you purchase.For Qantas and Jetstar: The Fare Type you purchase with Qantas or Jetstar will determine which Frequent Flyer Category you align to.
For Partner Airlines: A combination of your Booking Class, the airline you are travelling with and where you fly will determine which Qantas Frequent Flyer Earn Category you align to.
Your Fare Type or Booking Class is generally available during the booking process. It is also displayed on your E-Ticket.
See how your Fare Type or Booking Class aligns to the Qantas Frequent Flyer Earn Categories, then check out the Earn Calculator to see what you could earn.[/TD]
[/TR]
[TR="class: last"]
[TD]Region[/TD]
[TD]The Qantas Frequent Flyer program has a region-based earn structure. We divide the globe up into regions to group popular destinations that Qantas and our partners fly to and from. Region definitions can be found here.Because Qantas and our partner airline networks are so diverse, some flights don't fall into a particular region. For these flights you'll earn based on distance bands listed under the mileage bands section of the Qantas and Jetstar Earning Table or the Partner Airline Earning Table.[/TD]
[/TR]
[/TABLE]

 

[cmon0005]

No confusing terms here! There's even a glossary!:mrgreen:

lol, but for the average punter out there who doesn't even know about the partner earning table and only uses the online calculator they'll take business to mean..well..business :mrgreen:

 

[Isochronous]

Why is Qatar treated so badly? It just doesn't make sense.

 

[dairyfloss]

Why is Qatar treated so badly? It just doesn't make sense.

Because 'Emirates + Qantas'...

 

[Falcs]

You can see what they're trying to achieve:

"If QF flies the route, you'll be penalised for flying a competitor OW airline"
and
"We're trying to remove loopholes such as paying $10 extra for J in Japan domestic"

The only problem is they've made an absolute dog's breakfast of it and then tried to smother it with spin wording. All for what? Trying to influence a few % of their passengers that would be impacted and be in a position to then alter their purchasing behaviour?

 

[RooFlyer]

So from Simpler and Fairer[SUP]TM[/SUP] , we've gone to Even More Simpler and Fairer[SUP]TM[/SUP] .

Next, of course, comes The Simplest and Fairest of them All[SUP]TM[/SUP] where every flight in every class will earn a flat discount economy rate.

We found our customers were complaining about how complicated our earn tables had become, so the TSAFOTA is definitely the most simple way. And most of our customers fly Economy, so this system is fairer to the majority.

A spokes person for Qantas Loyalty said today #

(# I made this up)

 

[JohnK]

Sufferin' succotash....

 

[Supersonic Swinger]

The change is absolutely appalling with regard to MH flights.
On flights from Australia to Malaysia and or on to Europe, all premium fares - business and first -will be regarded as flexible economy.
That is completely unfair and unreasonable.
Especially when PAX in Perth are forced to look to MH & CX for flights into Asia as QF only has the service to SIN.

Probably because on flights to say London, MH will invariably be offering cheaper fares than QF, whilst CX will not. They want you to book QF at the higher fares - of course earning you more of those 'valuable' QFF points and status credits.

No confusing terms here! There's even a glossary!:mrgreen:

Earning Terms Explained

[TABLE="class: basic, width: 960"]
[TR]
[TH]Term[/TH]
[TH]Explanation[/TH]
[/TR]
[TR]
[TD]Booking Class[/TD]
[TD]Airlines break down each cabin on the aircraft into different sub-classes, each of which are given an alpha code.These generally determine the fare you pay, the conditions attached to your booking and the amount of Qantas Points and Status Credits you could earn.[/TD]
[/TR]
[TR="class: alt"]
[TD]Eligible Flights[/TD]
[TD]Paid travel or Points Plus Pay - Flights on flights with a Qantas (QF) flight number or the flight number of a oneworld® or airline partner on your ticket.[/TD]
[/TR]
[TR]
[TD]Fare Type[/TD]
[TD]On any flight there are a number of different fares available for purchase. Each Fare Type has its own conditions, including the number of Qantas Points and Status Credits you could earn.For Qantas and Jetstar flights, the Fare Type is directly aligned to the Qantas Frequent Flyer Earn Category.[/TD]
[/TR]
[TR="class: alt"]
[TD]Flight Segment[/TD]
[TD]A Flight Segment is travel on the same flight number between originating and destination airports as shown on your E-Ticket or Itinerary.For example, travel from Adelaide to Los Angeles with a change of flight number in Sydney would earn on both the Adelaide to Sydney and Sydney to Los Angeles Flight Segments.
Whenever your flight number changes during your trip, it will be counted as a different Flight Segment. Total earn is the sum of each Flight Segment.[/TD]
[/TR]
[TR]
[TD]Qantas Codeshare Flights[/TD]
[TD]A codeshare flight is when you book a Qantas (QF) flight number for a flight that is operated by another carrier.This means that when flying to destinations not on the Qantas network, you could still maximise your rewards when you choose a flight with a QF flight number on your ticket where available.[/TD]
[/TR]
[TR="class: alt"]
[TD]Qantas Frequent Flyer Earn Categories[/TD]
[TD]Within the Frequent Flyer Program there are different earn rates called Qantas Frequent Flyer Earn Categories that are aligned to the type of fare you purchase.For Qantas and Jetstar: The Fare Type you purchase with Qantas or Jetstar will determine which Frequent Flyer Category you align to.
For Partner Airlines: A combination of your Booking Class, the airline you are travelling with and where you fly will determine which Qantas Frequent Flyer Earn Category you align to.
Your Fare Type or Booking Class is generally available during the booking process. It is also displayed on your E-Ticket.
See how your Fare Type or Booking Class aligns to the Qantas Frequent Flyer Earn Categories, then check out the Earn Calculator to see what you could earn.[/TD]
[/TR]
[TR="class: last"]
[TD]Region[/TD]
[TD]The Qantas Frequent Flyer program has a region-based earn structure. We divide the globe up into regions to group popular destinations that Qantas and our partners fly to and from. Region definitions can be found here.Because Qantas and our partner airline networks are so diverse, some flights don't fall into a particular region. For these flights you'll earn based on distance bands listed under the mileage bands section of the Qantas and Jetstar Earning Table or the Partner Airline Earning Table.[/TD]
[/TR]
[/TABLE]

I hope they're not surprised that some of us have given up chasing status or QFF points.

 

[Comoman]

Ex-Perth QF are trying to force us onto EK. For QR and MH to be abused so badly there must be more behind it. How they can give Economy SC's for a full business class ticket on QR/MH is beyond me.

The alternative of course is SQ/EY which I think is where I am heading.

 

[Himeno]

"We're trying to remove loopholes such as paying $10 extra for J in Japan domestic"

How about when you don't pay extra for "class J" as it is booked as a J fare as part of, for example, a Business class oneworld product?

 

[MEL_Traveller]

JAL Domestic Class J earn now considered Premium Economy - guess they must have been getting a bit of activity from there

I would not be surprised if this was an item the airline rep reported back to management, or someone in casual conversation with senior management had mentioned. The 'class J' earning at business class has been around for years, and could have been changed to Premium Economy (which it actually is) at any time. There was a thread on AFF about 'Class J' earning not so long ago, and it's possible that thread got reported back.

 

[cmon0005]

So from Simpler and Fairer[SUP]TM[/SUP] , we've gone to Even More Simpler and Fairer[SUP]TM[/SUP] .

Next, of course, comes The Simplest and Fairest of them All[SUP]TM[/SUP] where every flight in every class will earn a flat discount economy rate.

I think they have gone past " [SUP]TM [/SUP]" and have now called it "Even More Simpler and Fairer[SUP]PATENT PENDING[/SUP]"

[SUP]

[/SUP]

 

[Himeno]

could have been changed to Premium Economy (which it actually is)

In what way? It's more like J then the J on QF domestic. "Class J" often uses international J seats on short flights between International sectors.

After I get back from this trip, time to reassess where I move to. Now that I have LTG, QFFF just isn't worth it with all these changes.

 

[teamhamsandwich]

I would not be surprised if this was an item the airline rep reported back to management, or someone in casual conversation with senior management had mentioned. The 'class J' earning at business class has been around for years, and could have been changed to Premium Economy (which it actually is) at any time. There was a thread on AFF about 'Class J' earning not so long ago, and it's possible that thread got reported back.

Probably. Looks like I'll just have to do a run to Japan before the end of the year!

 

[Falcs]

How about when you don't pay extra for "class J" as it is booked as a J fare as part of, for example, a Business class oneworld product?

Hence my comment, they've made an absolute dog's breakfast of it

 

[MEL_Traveller]

In what way? It's more like J then the J on QF domestic. "Class J" often uses international J seats on short flights between International sectors.

It's a bigger seat, but with economy class service (drink in a paper cup). While international aircraft operating as 'Class J' may use international seats, dedicated domestic flights have smaller seats for example 5 abreast on 737 aircraft rather than 2+2, and on the 777, Class J is 8 abreast: JAPAN AIRLINES - 777-300 (JAL Aircraft Collection)

 

[esseeeayeenn]

Probably because on flights to say London, MH will invariably be offering cheaper fares than QF, whilst CX will not. They want you to book QF at the higher fares - of course earning you more of those 'valuable' QFF points and status credits.



I hope they're not surprised that some of us have given up chasing status or QFF points.

That might make sense on flights through to Europe but not on flights such as PER-KUL to which QF offers no alternative.
There is only PER-SIN which doesn't even deliver you to a OW (or for that matter EK) hub.
I will not set foot on a Jetstar aircraft, especially since they only operate one class A320s from PER.
If I wanted to spend 6 hours on an A320 I wouldn't be a Qantas customer to begin with.

I am now actively considering whether my loyalty would be better placed elsewhere.

 

[etops1]

If QR J earns at economy rates, then surely J redemptions will be at economy points prices.

Right?

:mrgreen: