Christmas 2015 Voucher Offer: Earn 5 points per $ spent (1 to 31 December 2015)

[JohnK]

Also received all of my points from promotion.

Amost half an economy award SYD-HKG-BKK but the fuel surcharge hurts.

 

[astrosly]

Any chance residual vouchers are now being issued automatically and in a timely manner? Not sure if I should just buy a new voucher for a lower value booking and not have to worry about chasing the residual voucher.

I've recently redeemed two vouchers for less than their value which I bought in December.

For the first I redeemed on 20 January and received the residual voucher within about 15mins and the e-ticket about 5 hours later.
For the second I redeemed on 1 February and received the e-ticket in about 15 mins and the residual voucher about 4 hours later.

 

[kermatu]

I've also already used two which had residual amounts and the new residuals were available within minutes.

 

[JohnK]

Any chance residual vouchers are now being issued automatically and in a timely manner? Not sure if I should just buy a new voucher for a lower value booking and not have to worry about chasing the residual voucher.

I have never had any issues with residual vouchers being issued but my biggest issue with residual vouchers is you cannot maintain the booking to select seats. Have to call Qantas and get them to remove the remarks regarding voucher from booking reference.

 

[medhead]

I have never had any issues with residual vouchers being issued but my biggest issue with residual vouchers is you cannot maintain the booking to select seats. Have to call Qantas and get them to remove the remarks regarding voucher from booking reference.

There is an automatic process that removes the remarks from residual vouchers, but it is random on whether it works or not. Last year I had to call about 3 vouchers out of 25 or so residuals.

 

[eminere]

I have never had any issues with residual vouchers being issued but my biggest issue with residual vouchers is you cannot maintain the booking to select seats. Have to call Qantas and get them to remove the remarks regarding voucher from booking reference.

Well that's an unexpected and annoying twist.

 

[medhead]

Well that's an unexpected and annoying twist.

It's not a big deal. There is an automatic process that is suppose to run every day or so. Mostly it works, sometimes it doesn't. Certainly better than when they first starting issuing residual vouchers when a phone call was required for every single residual.

 

[PaulST]

Looks like most (if not all) the bonus points were processed and posted overnight as I have received mine today.

Wished I have purchased a bit more as I have used up a large chunk of the vouchers already.

Same here. I think I've only got X1 $1000 voucher left!!

 

[glasszon]

I got the bonus points too! They must have posted all those points at the same time.

 

[RickyT84]

It's not a big deal. There is an automatic process that is suppose to run every day or so. Mostly it works, sometimes it doesn't. Certainly better than when they first starting issuing residual vouchers when a phone call was required for every single residual.

From my experience it looks like the automatic process is broken again as I have to call QF to remove the residual voucher reference in two bookings.

I remember it worked last year which saved me a bit of time.

 

[JohnK]

There is an automatic process that removes the remarks from residual vouchers, but it is random on whether it works or not. Last year I had to call about 3 vouchers out of 25 or so residuals.

Has never worked for me and I do lots of bookings using vouchers.

I thought what what was fixed last year was an automatic process to allow the residual voucher to be used to book a flight but you could still not go into that booking.

About to use the new vouchers this year. See how I go with first one today.

 

[samh004]

Bought one voucher over christmas, points posted yesterday.

Had to call up to have the remarks removed.

 

[eminere]

What exactly does one say when one calls up to have "the remarks removed"? I'm assuming this is a known issue/fairly regular occurrence so the staff would be familiar?

 

[medhead]

Has never worked for me and I do lots of bookings using vouchers.

I thought what what was fixed last year was an automatic process to allow the residual voucher to be used to book a flight but you could still not go into that booking.

About to use the new vouchers this year. See how I go with first one today.

I thought it was you and kevrosmith who alerted me to the automatic process. I've reviewed my records. I only had 11 residuals last year, and only had to have remarks removed from 2 to 3 of those. But the problem residuals were the last ones I used during 2015.

What exactly does one say when one calls up to have "the remarks removed"? I'm assuming this is a known issue/fairly regular occurrence so the staff would be familiar?

I usually say something like:

I have a booking made with a gift voucher, I can't access the booking online. Could you please remove the comments from the booking so I can access it

Most phone agents are familiar with the problem.

 

[JohnK]

What exactly does one say when one calls up to have "the remarks removed"? I'm assuming this is a known issue/fairly regular occurrence so the staff would be familiar?

I usually say something like "I have a residual gift voucher and it will not allow me into the booking. Can you please remove the remarks referring to gift voucher?"

Not all consultants are aware of the issue but most supervisors are aware. Can take around 1 minute or so to fix each one.

 

[eminere]

Thanks medhead and JohnK.

Both my flight ticket and residual voucher have arrived about an hour after I made the booking. I can see the residual voucher is actually a customer care travel voucher (as opposed to a flight voucher that's generated when you purchase off the site). It appears in my list of bookings as 'GIFT' and when I go to manage it the usual screen to search for flights appears. How do I know if my voucher is "problematic"/has remarks against it? Does it only become apparent when you try to use the voucher, or after you have used it and the flight is booked?

Sorry for all the questions, noob here when it comes to residuals.

 

[medhead]

You should be able to search and book flights with it. Try a dummy booking. The problem is only apparent after you book flights and then try to select seats etc. via Manage My Booking.

You should allow 24 to 48 hours for the automatic process to run.

Thanks medhead and JohnK.

Both my flight ticket and residual voucher have arrived about an hour after I made the booking. I can see the residual voucher is actually a customer care travel voucher (as opposed to a flight voucher that's generated when you purchase off the site). It appears in my list of bookings as 'GIFT' and when I go to manage it the usual screen to search for flights appears. How do I know if my voucher is "problematic"/has remarks against it? Does it only become apparent when you try to use the voucher, or after you have used it and the flight is booked?

Sorry for all the questions, noob here when it comes to residuals.

 

[kevrosmith]

I thought it was you and kevrosmith who alerted me to the automatic process. I've reviewed my records. I only had 11 residuals last year, and only had to have remarks removed from 2 to 3 of those. But the problem residuals were the last ones I used during 2015.

Yes, I had received the information from QF Loyalty after I had provided some samples for them to investigate internally. My understanding was that a daily job would identify applicable bookings once redeemed and remove the required comments. It worked 95% of the time for me last year, but yes, you had to wait at least overnight and after mid-morning for the job to run. There were a few bookings where I didn't want to wait at least overnight and rang up straight away, and there were a few bookings which still couldn't be managed by the following mid-afternoon, so I rang up and had the remarks removed. I don't think I had any where I was patient enough beyond 24 hours, so can't be certain on the exact timing.

This year, I decided to buy multiple vouchers in denominations closer to the value of the flights I usually buy to avoid having to deal with residual voucher issues, so can't comment on the process this year, sorry.

 

[medhead]

Yes, I had received the information from QF Loyalty after I had provided some samples for them to investigate internally. My understanding was that a daily job would identify applicable bookings once redeemed and remove the required comments. It worked 95% of the time for me last year, but yes, you had to wait at least overnight and after mid-morning for the job to run. There were a few bookings where I didn't want to wait at least overnight and rang up straight away, and there were a few bookings which still couldn't be managed by the following mid-afternoon, so I rang up and had the remarks removed. I don't think I had any where I was patient enough beyond 24 hours, so can't be certain on the exact timing.

This year, I decided to buy multiple vouchers in denominations closer to the value of the flights I usually buy to avoid having to deal with residual voucher issues, so can't comment on the process this year, sorry.

My problem residuals were still not fixed weeks latter.

For anyone look to identify the issue, the errors mentioned in another thread are remarkably similar to the errors for residual vouchers that need remarks to be removed. link:
http://www.australianfrequentflyer....s-credit-voucher-query-73802.html#post1388944

 

[Canny man]

I had actually forgotten about this, but was pleasantly surprised to see 10000 points in my account today for a $2k voucher I bought and used in December