Coles, Woolworths to Give points to those who bring their own shopping bags

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Dr Ralph said:
Yep. The value of the points was irrelevant. The attitude of the employee was paramount. I detest employees who think they know better than you and have chosen to ignore the published store policies. To suggest that my backpack wasn't a bag was not a proper course of action and showed a clear lack of understanding of the policy. I wrote a formal letter of complaint about this employee last night specifically naming them.
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Good luck Dr Ralph! What did you ask for?
 
BettyB said:
Oh, I thought you were after some points :)
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Nope. That was not my intention. I'm more concerned with dealing with obstropolous staff for the rest of the year until this promotion ends. If you have a policy then you need to make sure that your staff are aware of it, understand it and implement it consistently.
 
Dr Ralph said:
[email protected]
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Consider sending one to the store as well. Going through that address may not achieve anything. It would have to bounce through a number of levels before it gets to anyone able to do anything useful.

store email addresses are in a <store number><store name>@woolworths.com.au format. (store numbers can be found on receipts). eg 1107Campbelltown@woolworths...
 
I heard this morning on ABC Radio that Coles had bowed to the weight of public opinion (that minority with the loudest voices) that they didn't have enough time to get themselves ready for the 1 August deadline. Bollocks, I don't buy it. Buy some bags (whether hessian, plastic or whatever the others are made of - there are plenty to choose from at the front of the store). Went into Coles Rode Road just after and spoke to the checkout lady - who hadn't heard the news but was going to immediately check with her Store Manager

Coles are obviously concerned about their sales dropping and hoped the "minis project" would help them stem the tide. All it's done is to have people shop smaller and more often (well as a case in point - I've been to Coles 7 times since 21st July, all above $30 but none over $92 ;) ).

Story here: Coles caves and will give away free plastic bags indefinitely
 
Dr Ralph said:
Yep. The value of the points was irrelevant. The attitude of the employee was paramount. I detest employees who think they know better than you and have chosen to ignore the published store policies. To suggest that my backpack wasn't a bag was not a proper course of action and showed a clear lack of understanding of the policy. I wrote a formal letter of complaint about this employee last night specifically naming them.
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Got a result.

Apology. 500 points. Promise that remedial training would be undertaken for the staff member.
 
I wonder how long it will be before Woolworths match Coles with the 'free indefinitely' campaign?
 
Mr_Orange said:
I wonder how long it will be before Woolworths match Coles with the 'free indefinitely' campaign?
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Probably depends how many of us take our free Coles bags into Woolworths when we shop. Eventually someone might catch on to what is happening ;)
 
Mr_Orange said:
Tedious paywall.
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I tried to post a google link which generally bypasses such paywalls.

Here's the text:
Plastic bag ban: Coles CEO signals end to supermarket dishing out free reusable bags

Sophie Elsworth, News Corp Australia Network

August 2, 2018 10:37am

SUPERMARKET giant Coles has today announced yet another twist in its plastic bag saga.

Just one day after News Corp revealed Coles had announced an indefinite handing out of free reusable plastic bags they have now done yet another backflip.

The supermarket’s chief executive office John Durkan sent a message out to 115,000 Coles staff today notifying them an end to dishing out free bags was now in sight.

Coles CEO John Durkan messaged more than 100,000 staff, telling them to stop handing out free bags. Picture: Supplied
“We are extending our complimentary bag offer until Wednesday 29 August for our customers in QLD, NSW, VIC and WA,” he said in the email.

“I appreciate this transition phase is taking longer than anticipated but it is absolutely the right thing to do by our customers.

“As you would have experienced first-hand in stores, this has been a big and difficult change for many of our customers.”

The timing is interesting - the free handing out of bags ends one day after the supermarket’s latest marketing campaign, Little Shop, comes to an end.

The miniature collectables have been incredibly successful in other countries in helping drive supermarket sales.

The sales drive comes as its owner Wesfarmer gets ready list Coles on the Australian Stock Exchange.

Single-use plastic bags were phased out but Coles on July 1 in Qld, NSW, Victoia and WA but after massive customer backlash they were forced to hand out free reusable bags - which are normally 15 cents each - for free.


Coles have changed their stance on the plastic bag ban numerous times. Picture: AAP
This move to appease livid customers was due to end on August 1 but was given an extension this week.

This was despite customers being notified on receipts and at the check-outs free bags was coming to an end this week.

The move outraged customers who flooded the supermarket’s Facebook page with complaints.

Environmental groups also voiced their outrage.
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FYI - Looks like Woolworths has matched Coles in terms of 'rewards' being offered for BYO bags. Used a self-serve checkout today, it specifically asked me if I brought my own bags, and it gave me 30 points for selecting yes. First time that's happened.
 
gusty said:
FYI - Looks like Woolworths has matched Coles in terms of 'rewards' being offered for BYO bags. Used a self-serve checkout today, it specifically asked me if I brought my own bags, and it gave me 30 points for selecting yes. First time that's happened.
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This did not occur for me today when I made a purchase this afternoon at Woolworths Cambelltown (NSW) store.
 
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Just got back from a quick shop. Asked the SCO attendant if he had the bag barcode and he said it was no longer needed.
I was there on Sunday and they needed the barcode to credit my bags (they also gave me extra credit to make up for not getting it the previous time I was there).

After scanning my card, the SCO asked if I had my own bags and gave me 30 points after selecting yes.

So it's now 30 points per shop, down from the max 60 points before. I didn't see anything in store comms yesterday. Will have to look when I get in tomorrow morning.
 
Yep. Had the same experience today at my local on self-service where I've never previously gotten points.

30 pts for 1 bag by clicking yes
 
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