[Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10April

[ketsuzei]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Can we have a transcript?

 

[Pushka]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

[video]https://support.google.com/youtube/answer/157177?hl=en-GB[/video]

 

[samh004]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

No, but can I have a personal one - Stephanie doesn't want it on YouTube for all and sundry to view

You can upload a video that can only be found with a link, but perhaps it's just easier to fly around the country showing it to people on your iPad

 

[penegal]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

You can upload a video that can only be found with a link, but perhaps it's just easier to fly around the country showing it to people on your phone

Yeah, LOL

When are you visiting the AFF SIN office?

 

[QF WP]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

You can upload a video that can only be found with a link, but perhaps it's just easier to fly around the country showing it to people on your phone

No, it's on the iPad

 

[RooFlyer]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I have a video of Stephanie Tully addressing these issues - but I have to find a way to post it (place to host it?). Now that is a challenge for an IT-phobe.

Who wants to help me

As a relative newbie, to a relative old stager, I feel sillier than usual in saying this ... but you post videos here, by the look of the icon. I'm sure Admin will be pleased to guide you if needs be ....

 

[ketsuzei]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

No, it's on the iPad

Ah, a bit heavy then...

 

[samh004]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

No, it's on the iPad

Fixed for you

 

[RooFlyer]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

I'm with you Limewood here is the answer from today's melb AFF lunch..

Re: Qantas Loyalty MEL lunch (03SEP13) attendees thread

Pre dessert discussion ...

*ASA's are here to stay for the "foreseeable future", but by telephone only ...


even that posted on this thread would have been something...or is Red Roo too scared to put words down in black and white???​

Was there a ' * ' to that statement such as:


"ASA's are here to stay for the "foreseeable future", but by telephone only .. " *

* But only if you manage to gat a telephone agent properly trained and knowledgeable about the product. Prices in $ and points will vary depending on the agent who takes the call.

 

[Stoopidsteve]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Was there a ' * ' to that statement such as:


"ASA's are here to stay for the "foreseeable future", but by telephone only .. " *

* But only if you manage to gat a telephone agent properly trained and knowledgeable about the product. Prices in $ and points will vary depending on the agent who takes the call.

And this was acknowledged by Stephanie as something they need to ensure all agents know how to do

 

[RooFlyer]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

And this was acknowledged by Stephanie as something they need to ensure all agents know how to do

Great! Hopefully its accomplished by, say 2015. But as they haven't managed to do it in 2 months, the cynic in me says they aren't trying very hard. In fact, not the cynic in me but the ability to see the bleeding obvious.

"Ooops!! We charged you a telephone booking fee." or

"Ooops! The agent said you couldn't do a MASA over the phone and convinced you to take an expensive Classis or ASA instead."

Qantas ker-ching!

Quelle domage!

 

[Limewood]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26-was]10April

Make a few calls eventually you'll get an operator that knows about MASA's, but don't forget to work it all out yourself before calling.

 

[Awesom Andy]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

but perhaps it's just easier to fly around the country showing it to people on your iPad

Not if you're trying to do it all on mASA's.

 

[fairbasa]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I recently booked an mASA to Singapore. 60k points + $430 in business one-way. The agent I booked through straight away knew what I was after and was quickly able to help.

The problem came 2 days later when I noticed I got charged the $60 booking fee. So I called up to get the refund and this time I got an operator who had no clue with regards to the mASA I booked. At first she flat out told me nothing was removed from the website when it was upgraded at the end of June and I was wrong, the ASA was still available online. I tried explaining to her the changes for 5 minutes but she still didn't get it or believe me insisting she had "Been trained in the matter". I would normally hang up and spin the operator dice again at this point, but I was frustrated that she was saying I was wrong and if I hung up she would carry on being oblivious to the next poor customer like me.

It took 25mins of being on hold whilst she consulted some other department before she finally came back and had to eat some humble pie. She still didn't obviously get it though because she was saying how I'm better off booking a Classic fare because they're better value

I miss the days I could book it online...

 

[Limewood]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I recently booked an mASA to Singapore. 60k points + $430 in business one-way. The agent I booked through straight away knew what I was after and was quickly able to help.

The problem came 2 days later when I noticed I got charged the $60 booking fee. So I called up to get the refund and this time I got an operator who had no clue with regards to the mASA I booked. At first she flat out told me nothing was removed from the website when it was upgraded at the end of June and I was wrong, the ASA was still available online. I tried explaining to her the changes for 5 minutes but she still didn't get it or believe me insisting she had "Been trained in the matter". I would normally hang up and spin the operator dice again at this point, but I was frustrated that she was saying I was wrong and if I hung up she would carry on being oblivious to the next poor customer like me.

It took 25mins of being on hold whilst she consulted some other department before she finally came back and had to eat some humble pie. She still didn't obviously get it though because she was saying how I'm better off booking a Classic fare because they're better value

I miss the days I could book it online...

Yes the lottery continues, I and thousands of others miss them online too. Hopefully QFF will comes to their senses at some point

 

[eastwest101]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

... had no clue with regards to the mASA I booked. At first she flat out told me nothing was removed from the website when it was upgraded at the end of June and I was wrong, the ASA was still available online. I tried explaining to her the changes for 5 minutes but she still didn't get it or believe me insisting she had "Been trained in the matter". I would normally hang up and spin the operator dice again at this point, but I was frustrated that she was saying I was wrong and if I hung up she would carry on being oblivious to the next poor customer like me.

It took 25mins of being on hold whilst she consulted some other department before she finally came back and had to eat some humble pie. She still didn't obviously get it though because she was saying how I'm better off booking a Classic fare because they're better value

I miss the days I could book it online...

Ah AFF members - delivering training services to the Qantas Call Centre staff since 2013?

 

[CaviAck]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

Ah AFF members - delivering training services to the Qantas Call Centre staff since 2013?

And apparently we get slogged $60 for the privilege... Paying to train someone else, you'd think QF are making bigger profits with that sort of cost cutting.

 

[DaveB]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I totally agree with the QF call centre staff. Classic rewards do provide better value than burning more points and $$ for the same seat, particularly those fortunate to fly J/F everywhere and don't need the status credits and the points earn are immaterial.
Shame though the QF Classic is probably the worst value reward seat on the Oz market and for the past six or so years of my bookings, has never made it to the home turn in comparing with my other airlines for value and availability.
Only ever booked cheap ASA's with QF and given the lack of a firm commitment and bringing them back on line, have resumed my QF no fly zone.

 

[eastwest101]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

I totally agree with the QF call centre staff. Classic rewards do provide better value than burning more points and $$ for the same seat, particularly those fortunate to fly J/F everywhere and don't need the status credits and the points earn are immaterial.

The trouble with that argument is that SC earn is vitally important to a lot of QF customers to obtain/retain status, if you don't think SC earn is important then I assume you would have no problem having your SC balance reset to 0 ? It takes quite a lot of money to obtain/retain Gold or Plat status flying QF (whether its lots and lots of Y class flying or still quite an investment in J or F class fares)....

 

[DaveB]

Re: [Confirmed] QF removing [cheap] ASAs [from web booking engine Jun 26] was 10Apri

The trouble with that argument is that SC earn is vitally important to a lot of QF customers to obtain/retain status, if you don't think SC earn is important then I assume you would have no problem having your SC balance reset to 0 ? It takes quite a lot of money to obtain/retain Gold or Plat status flying QF (whether its lots and lots of Y class flying or still quite an investment in J or F class fares)....

My argument covers situations where you fly J/F anyway. I only got on the status bandwagon belatedly as points buying seats for my two daughters so the four of us fly together, both are now VA gold largely by accident with one just missing platinum. My personal status credits is zero with all airlines pending two QF JASA's booked earlier this year for Adelaide and Singapore.