Double SCs on eligible Domestic Flights and Double Qantas Points with Qantas Cash

[BD1959]

Those of us lucky enough to have been recipients of DSCs previously know that they implement within a week or so and then post usually within a couple of days - a week is the worst I've seen. I've also seen that these, too, are inconsistent with later days sometimes crediting prior to earlier days.

The issue for Qantas - should they stick to the 6 week timeline (which we all know they are entitled to do- will be that this then creates additional (presumably manual) work to rectify scenarios such as blackcat20's: a non-credit to new status at the end of a renewal year. The system should be working to minimise exception processing, not create it. The other issue, of course, is that because of the unusual processing timelines compared with standard DSC crediting, the call centres will be getting an increase in workload - even if it is (as in my case) to confirm that the offer email was registered against my account and that I will receive the DSCs at some time probably toward the end of this month.

An interesting possibility then arises. If this offer is being administered outside of the usual timeframes, then it could well be a new automated process. What will QF's call workload then look like if they don't kick-in at the 6 week mark? .... Doubtless this has been tested to death to make sure everything works as planned.

Regards,

BD

 

[Kieran2274]

It's QF being consistently inconsistent though. I've had a few double SC offers over the years, and most post within a few days (despite the 'may take up to 6 weeks' clause). The latest seems erratic at best. And the Classic Awards crediting SC's seems to be non-existant (although i'm 2 weeks shy of 6 weeks so i'll keep waiting for now).

As this is the first time I've ever had QF flights in a double status credit period, I've only got this experience to go from. I had a couple of Qantas legs early December for which no double status credit has yet appeared, so they seem to be sticking to six weeks so far.

Of course I'll be happy if they post earlier, but since they said six weeks I'm not going to shed a tear if they do indeed take six weeks to post. If my status review date wasn't May but December or January no doubt I'd be wishing they were happening faster (Murphy's Law really, most of the time you'll be offered double status credits at the least convenient times/posting rules).

In any case, I hope luck favours you and you get as early a posting as you need

 

[Groundfeeder]

If my status review date wasn't May but December or January no doubt I'd be wishing they were happening faster

My QC renewal was late October and FF renewal late November. Mrs GF received her FF (cash) card but I've had to email QF to see where mine was. It was delivered yesterday!

 

[jakeseven7]

Normal QF targeted DSC offers usually only take a couple of days to post.

Some of my trips from Dec have still not posted.... Guess because it is such a big open all offer they are taking longer?

 

[jakeseven7]

I'm definitely willing to give it a shot.

How did you go?

 

[blackcat20]

How did you go?

Flights are in two weeks, so I'll give it maybe two weeks then start pestering.

 

[Kieran2274]

Normal QF targeted DSC offers usually only take a couple of days to post. Some of my trips from Dec have still not posted.... Guess because it is such a big open all offer they are taking longer?

I understand this is not the first time Qantas have run a double status credits promotion that has been open to everyone, but I suspect (or just plain hope lol) that the actual process itself in back of house is automated (otherwise there will be some poor Qantas people earning overtime, given that a large proportion of people have no doubt registered for this promotion).

if it is a manual process, six weeks might be lucky lol.

 

[DontGetMeStarted]

I flew Mel Brisbane Cairns yesterday on a 1.5 sc offer. Overnight I received points and sc's for the Brisbane - Cairns flights only No bonus sc's Returning Monday next week so will check again then. Should I be concerned ?

still no points or Sc's for the Melb to Brisbane portion of this booking I will chase them when I get back and then wait to see if the bonus sc's credit as I also have another Jasa Monday. Melbourne to Broome on a double offer

 

[DC3]

.. if it is a manual process, six weeks might be lucky lol.

Surely not a manual process. God help us all if it is.

 

[OzEire]

I registered and then booked a milk run SYD-MEL flight on the first morning of the promotion (in fact I had held off booking this segment a few days earlier when Red Roo announced it here on AFF, thanks RR!). Now some 400 SC later, and more to come in Jan, this double promo will be good for me when the DSCs finally post !

While it was only 20 SCs on that first flight there is still no sign of the DSC's for it and we are fast approaching '6 weeks later'... by my calcs, six week after 1 Dec 2013 is 11 Jan 2014.

Now, because I booked before 10am, and therefore it was still 30 Nov GMT, I guess I may need to chase this particular flight which may not have processed automatically - but I won't do this until after the 6 weeks.

Has anyone actually seen the DSCs post yet ? Did they chase them with the call centre or were they posted automatically ?

OzEire

 

[DontGetMeStarted]

still no points or Sc's for the Melb to Brisbane portion of this booking I will chase them when I get back and then wait to see if the bonus sc's credit as I also have another Jasa Monday. Melbourne to Broome on a double offer

overnight received 30 bonus sc's for the Brisbane to Cairns flight. Still nothing for the first flight Mel to Brisbane
Weird the way they are applying this

 

[AIRwin]

overnight received 30 bonus sc's for the Brisbane to Cairns flight.

I didn't wake up to a pleasant surprise of a DSC even though we were on the same flight... But I recall yours was under the 1.5x offer instead?

 

[DontGetMeStarted]

I didn't wake up to a pleasant surprise of a DSC even though we were on the same flight... But I recall yours was under the 1.5x offer instead?

Yep 1.5 offer for this trip and next weeks is the double offer

 

[Omarko_man]

the 1.5 offer posted within a week or so for me some time ago ... the DC still waiting ... its been 4 weeks since I flew .. so two weeks to go until a phone call.

 

[tomo69]

First flight was on QF Link while subsequent connecting flight which was on QF domestic (on the same booking) has just posted with points and DSC... Anyone with a similar experience?

yes same here. QF link flight posted immediately with DSC's, however JASA's DSC's still not posted just like everyone else.

 

[AIRwin]

yes same here. QF link flight posted immediately with DSC's, however JASA's DSC's still not posted just like everyone else.

Actually mine was the other way around - QF Link flight posted with 0 points and SCs while QF domestic flight on the same booking posted with points but not DSC...

 

[Pooch]

Flew SYD-MLB-ADL rtn yesterday on a JASA - standard SC's applied o'night but guess I'll be waiting ... waiting for the DSC to post ...

 

[Mr_Orange]

My recent JASA posted successfully, but am now awaiting the DSCs to post. Is it a 6 week wait?

 

[cmdwedge]

My recent JASA posted successfully, but am now awaiting the DSCs to post. Is it a 6 week wait?

I've just hit the 4-week mark on on J flight, no DSC have appeared yet.

 

[boylero]

dec 10 and waiting