Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[JohnK]

One has posted from Tuesday. Wednesday one not as yet.

So you're not experiencing the issues some of us are experiencing.

 

[Pushka]

So you're not experiencing the issues some of us are experiencing.

Correct. Delayed booking, credits posted. I did have other issues with a voucher but not related to DSC.

 

[JohnK]

Thought I would call regarding missing double SCs as it's now >6 weeks after the first flight.

Was put on hold to confirm I had registered and was told that it could be 6-8 weeks before double SCs post and that I had to wait another 10 days before they'll do anything about it.

Sounds familiar to what someone else posted earlier and I wasn't on hold for very long so guessing they have had a few call up with this issue.

Very frustrating. I'll sweat it out another week or so before calling again.

 

[Toad]

Thought I would call regarding missing double SCs as it's now >6 weeks after the first flight.

Was put on hold to confirm I had registered and was told that it could be 6-8 weeks before double SCs post and that I had to wait another 10 days before they'll do anything about it.

Sounds familiar to what someone else posted earlier and I wasn't on hold for very long so guessing they have had a few call up with this issue.

Very frustrating. I'll sweat it out another week or so before calling again.

Yes interesting their response. It is a hit and miss with who you get and how much they will help. My question does anyone know where it actually says 6 8 weeks I thought the T & Cs says "may take up to 6 weeks" not 6 - 8 weeks or 8 weeks.

 

[RichardMEL]

Suggested solution? As I'm in exactly this situation.

I'm waiting on 80SC earned 17 Mar to get me to WP. However, my SC balance reset to zero on 1 April.

So when I next travel (16 Apr), if they haven't credited, can I argue my case and access the J lounge?

If not, can I claim QF is denying me a stated benefit of WP?

no do not wait for the lounge. Call QFF and explain and see if they will push it through manually. That's what I would do.

(sortry for the delay!)

 

[QF WP]

So I am also interested in the outcome, @Captain Halliday

Suggested solution? As I'm in exactly this situation.

I'm waiting on 80SC earned 17 Mar to get me to WP. However, my SC balance reset to zero on 1 April.

So when I next travel (16 Apr), if they haven't credited, can I argue my case and access the J lounge?

If not, can I claim QF is denying me a stated benefit of WP?

 

[Pushka]

Consistently inconsistent. Delayed return booking and outgoing DSC posted in 2 days. Still waiting on return leg. Not that it’s been long since flight but there is obviously some mechanism in the process.

 

[djchuckles]

Thought I would call regarding missing double SCs as it's now >6 weeks after the first flight.

Was put on hold to confirm I had registered and was told that it could be 6-8 weeks before double SCs post and that I had to wait another 10 days before they'll do anything about it.

Sounds familiar to what someone else posted earlier and I wasn't on hold for very long so guessing they have had a few call up with this issue.

Very frustrating. I'll sweat it out another week or so before calling again.

Just email - thats what I did and was resolved straight away (1 day after the 6 weeks)

 

[JohnK]

Just email - thats what I did and was resolved straight away (1 day after the 6 weeks)

I'll try that path but from memory whenever I've emailed them frequent flyer related issues in the past they've either replied saying to call them or they've called to try and resolve issue.

 

[opusman]

I've always had missing SC issues dealt with quite efficiently via email, fwiw.

 

[Daver6]

Thought I would call regarding missing double SCs as it's now >6 weeks after the first flight.

Was put on hold to confirm I had registered and was told that it could be 6-8 weeks before double SCs post and that I had to wait another 10 days before they'll do anything about it.

Sounds familiar to what someone else posted earlier and I wasn't on hold for very long so guessing they have had a few call up with this issue.

Very frustrating. I'll sweat it out another week or so before calling again.

Yes interesting their response. It is a hit and miss with who you get and how much they will help. My question does anyone know where it actually says 6 8 weeks I thought the T & Cs says "may take up to 6 weeks" not 6 - 8 weeks or 8 weeks.

I too called yesterday being 6 weeks and a few days. Will take them up to 3 business days to get back to me. The T&Cs state up to 6 weeks.

 

[liamg]

The inconsistency is so frustrating.

I had a GV booking return to Perth in mid March that never posted DSC. A “real” booking a few days later posted DSC within a couple of days.

Thought I was screwed by the GVs and was nervous they’d never credit me DSCs for the 10 of them I’d bought.

But, a GV booking on Sunday posted SC the same day, and DSC today.

So it’s not a matter of GV vs. “real” booking. Or registration. Just luck. How annoying.

(On the bright side, I guess it means fewer follow up conversations with QFF support?)

 

[Captain Halliday]

So I am also interested in the outcome, @Captain Halliday

I was dithering in the hope they’d magically appear.

I might try @opusman’s method. But given @Daver6’s report of a three day response I’d better get cracking if I’m to see the J lounge next week.

I had a pop up of the QFF team offering online chat this morning. Should have taken them up. I figured it was just the normal web chat help and it was just as I was clicking out that I realised it was specifically an FF chat window. Wonder if it’s AU based?

 

[VPS]

sigh of relief - my DSC from the recent promotion with a GV purchased on the last day after the suspect change of T&C posted today for a flight on Friday - happy dance all around and 7 more GV to go and 2 more from last September. Can I retain WP this year without too much outlay and will I make LTG this year???

Now to email Qantas to claim my SC from my Flexbiz in NZ on Deathstar (only 20 SC) but they all count

 

[Toad]

I too called yesterday being 6 weeks and a few days. Will take them up to 3 business days to get back to me. The T&Cs state up to 6 weeks.

Gee when I finally got the NZ call centre (the other call centres were a waste of time totally useless) they did it manually in about 3 mins flat and my tier was immediately changed from SG to WP. It had been 7 weeks for me.

 

[Captain Halliday]

I was dithering in the hope they’d magically appear.

I might try @opusman’s method. But given @Daver6’s report of a three day response I’d better get cracking if I’m to see the J lounge next week.

I had a pop up of the QFF team offering online chat this morning. Should have taken them up. I figured it was just the normal web chat help and it was just as I was clicking out that I realised it was specifically an FF chat window. Wonder if it’s AU based?

So I pulled my finger out a called. In today's game of call centre bingo I drew NZ.

The CSR confirmed I'd registered, also checked booking and travel dates. The she gave me the 6-8 week line.

I explained my two exceptions being 1) that DSC for sector one of the four sector PNR had posted, but not the other three sectors; and 2) that I have a trip next week for which I'd like to use the WP benefits and waiting six weeks would mean I'd miss out, despite meeting all the criteria set by QF to attain WP.

The CSR said she couldn't authorise it, but would send a request for a manual review. She also said there was no guarantee I'd get WP as my SC reset to zero on 1 April. This rang some alarm bells, so I explained to the CSR that SCs credit to the date of departure. I got the sense she knew this, but had assumed I wasn't familiar with QFF rules.

Bottom line: I have to give it three to five days, but she did give me a service request number which I can use to follow up.

 

[Ansett]

So I pulled my finger out a called. In today's game of call centre bingo I drew NZ.

The CSR confirmed I'd registered, also checked booking and travel dates. The she gave me the 6-8 week line.

I explained my two exceptions being 1) that DSC for sector one of the four sector PNR had posted, but not the other three sectors; and 2) that I have a trip next week for which I'd like to use the WP benefits and waiting six weeks would mean I'd miss out, despite meeting all the criteria set by QF to attain WP.

The CSR said she couldn't authorise it, but would send a request for a manual review. She also said there was no guarantee I'd get WP as my SC reset to zero on 1 April. This rang some alarm bells, so I explained to the CSR that SCs credit to the date of departure. I got the sense she knew this, but had assumed I wasn't familiar with QFF rules.

Bottom line: I have to give it three to five days, but she did give me a service request number which I can use to follow up.

WOW now that seems real messy and over the top Let us know how it all goes.

Seems that QFF are deliberately trying to flob people off with no real intention of providing customer service.

One has to wonder if these call centers are QF staff or general center staff in a generic call center where the main priority is clearance rates and times of calls??

 

[JohnK]

One has to wonder if these call centers are QF staff or general center staff in a generic call center where the main priority is clearance rates and times of calls??

We've read so many different customer service outcomes in this thread.

I suspect general call centre staff to clear calls but that's for another thread.

 

[Toad]

So I pulled my finger out a called. In today's game of call centre bingo I drew NZ.

The CSR confirmed I'd registered, also checked booking and travel dates. The she gave me the 6-8 week line.

I explained my two exceptions being 1) that DSC for sector one of the four sector PNR had posted, but not the other three sectors; and 2) that I have a trip next week for which I'd like to use the WP benefits and waiting six weeks would mean I'd miss out, despite meeting all the criteria set by QF to attain WP.

The CSR said she couldn't authorise it, but would send a request for a manual review. She also said there was no guarantee I'd get WP as my SC reset to zero on 1 April. This rang some alarm bells, so I explained to the CSR that SCs credit to the date of departure. I got the sense she knew this, but had assumed I wasn't familiar with QFF rules.

Bottom line: I have to give it three to five days, but she did give me a service request number which I can use to follow up.

Once again a classic example of QF service Consistently Inconsistent. isn't the 6-8 week line in contravention of their own T&Cs. They can manually do it straight away with approval if all the ducks line up. They did it with mine as I have said it took all of 3 mins. I think they attempt to deliberately fob you off thinking that you will give up and/or not know the rules. As to the call centres It is my understanding that QF only have one Call Centre in Australia a Premium one for QFF Silver and above in Hobart. However you never seem to get through to that one.

 

[sostopher]

As to the call centres It is my understanding that QF only have one Call Centre in Australia a Premium one for QFF Silver and above in Hobart. However you never seem to get through to that one.

Been WP for 2.5 years, and I think only once I've got the AUCC. The rest of the time it's NZ where my experience is less than stellar.