Downgraded from Business Class.

[drron]

I would actually believe RedRoo in this case - agents are slime balls who will hold on to money as long as they possibly can. They are also likely to take a cream off the top of the refund for their 'inconvenience'.

After traveling the world for many years my first piece of advice to new or unseasoned travellers - NO AGENTS! You are adding a layer of complexity and when things go wrong they're nowhere to be seen.

While this is a sweeping statement and there may be ethical professional agents out there, IME they are few and far between.

Applies to most agents but I am lucky knowing a few very good and ethical agents.

 

[ComeFlyWithMe]

Applies to most agents but I am lucky knowing a few very good and ethical agents.

That number would be the sum total industry wide

 

[RAM]

I would actually believe RedRoo in this case - agents are slime balls who will hold on to money as long as they possibly can. They are also likely to take a cream off the top of the refund for their 'inconvenience'.

After traveling the world for many years my first piece of advice to new or unseasoned travellers - NO AGENTS! You are adding a layer of complexity and when things go wrong they're nowhere to be seen.

While this is a sweeping statement and there may be ethical professional agents out there, IME they are few and far between.

You are more charitable than I.

Red Roo should know that most wholesalers operate with monthly invoicing/reversal cycles. If Q wanted to show some "Goodwill" then they could have arranged for a special payment to be made out of the normal cycle. it does happen.

If you go and reread Red Roo's post it said the payment was made two weeks ago .... AND .. the customers were notified this morning.

That is a big time difference? Why the delay in notifying? As I previously asked - paid to which level or was it simply reversed to be processed in the next billing cycle which will occur some time in December. Unfortunately the latter seems to be the case.

EMILYP - TIME TO do a google search "ASX Qantas Company Secretary contact".

You will be amazed what a difference it makes to attitude and timeliness.

 

[whatmeworry]

I think EmilyP really needs to go the mainstream media to put some real pressure on QF, as they obviously don’t care about media relation disasters.

 

[Princess Fiona]

I think EmilyP really needs to go the mainstream media to put some real pressure on QF, as they obviously don’t care about media relation disasters.

I think we went through this twenty-odd pages ago.
Even if EmilyP wanted her parents to appear on screen or in print, it's debatable that the mainstream media would have much interest in a couple of Frequent Flyers being bumped from Business Class.

 

[MelUser]

Refunds take time. I think people ought to be patient. The longer this has dragged on (on here) the less sympathy I have for the affected pax. I think it's time to close this off and move on.

 

[EmilyP]

Refunds take time. I think people ought to be patient. The longer this has dragged on (on here) the less sympathy I have for the affected pax. I think it's time to close this off and move on.

So what is a reasonable time that you think my parents should wait for a refund?

And I think a few people would disagree with your assertation that this thread should be closed

 

[timster]

So QF sent the money to FC and did nothing to check that the pax had got their money ? On a 76,000-view debacle that QF - not FC - were responsible for. Well done QF. Great follow-up. Not unlike the LAX agent who turned their back and walked away.

If that's not what happened, let's hear it.

 

[DC3]

So what is a reasonable time that you think my parents should wait for a refund?

And I think a few people would disagree with your assertation that this thread should be closed

I'm with you on this one.

 

[love_the_life]

I certainly don't think the thread should be closed - we are waiting to hear what the outcome is. Just because it has dragged on does not mean we should lose interest. In fact we should be more supportive not less. I for one have not lost sympathy with the affected pax. Hang in there EmilyP. We're behind you as we realise it could happen to us too.

 

[Pushka]

Refunds take time. I think people ought to be patient. The longer this has dragged on (on here) the less sympathy I have for the affected pax. I think it's time to close this off and move on.

I don't understand why you have less sympathy for the OP. She is just updating that nothing has happened. She posts infrequently on this thread and at a guess, her first post in a week.

Qantas refunded fares very quickly for a recently cancelled flight I booked direct; this refund seems to have taken a long time and FC seems to be the block. I'd suggest maybe the media might be interested in an FC story.

Just wondering if you've posted on FC Facebook?

 

[love_the_life]

...another case of you and me doing things in tandem Pushka!!!

 

[DC3]

Maybe unsubscribing from a thread would be preferable to advocating that it's closed. That way those who are still interested in following it, may. And those who wish to move on, can do so. Then we're all happy.

 

[Pushka]

...another case of you and me doing things in tandem Pushka!!!

And also crossed emails.

 

[Baysider]

Refunds take time. I think people ought to be patient. The longer this has dragged on (on here) the less sympathy I have for the affected pax. I think it's time to close this off and move on.

Only QF benefits from closing this thread !

 

[Baysider]

Qantas refunded fares very quickly for a recently cancelled flight I booked direct; this refund seems to have taken a long time and FC seems to be the block. I'd suggest maybe the media might be interested in an FC story.

Just wondering if you've posted on FC Facebook?

Good points and if the OP can confirm that FC is the block there might be good sense in that becoming a standalone thread so that FC can take some heat !

 

[amaroo]

So QF sent the money to FC and did nothing to check that the pax had got their money ? On a 76,000-view debacle that QF - not FC - were responsible for. Well done QF. Great follow-up. Not unlike the LAX agent who turned their back and walked away.

If that's not what happened, let's hear it.

+ 1001

.......

 

[Danger]

I would actually believe RedRoo in this case - agents are slime balls who will hold on to money as long as they possibly can. They are also likely to take a cream off the top of the refund for their 'inconvenience'.

After traveling the world for many years my first piece of advice to new or unseasoned travellers - NO AGENTS! You are adding a layer of complexity and when things go wrong they're nowhere to be seen.

While this is a sweeping statement and there may be ethical professional agents out there, IME they are few and far between.

I agree. I'm backing Red Roo on this one.

So QF sent the money to FC and did nothing to check that the pax had got their money ? On a 76,000-view debacle that QF - not FC - were responsible for. Well done QF. Great follow-up. Not unlike the LAX agent who turned their back and walked away.

If that's not what happened, let's hear it.

It's not Qantas's job to follow up. The pasengers chose to use an agent, making the agent the intermediary. Qantas has (apparently) done it's part here.

 

[amaroo]

I think we went through this twenty-odd pages ago.
Even if EmilyP wanted her parents to appear on screen or in print, it's debatable that the mainstream media would have much interest in a couple of Frequent Flyers being bumped from Business Class.

Dunno about that. Plenty evidence that the media is addicted to running negative stories about QF... add the interest this saga has already generated and you've got a juicy headline that would attract the attention of a few of those 10 million QFF members :idea:

 

[amaroo]

It's not Qantas's job to follow up. The pasengers chose to use an agent, making the agent the intermediary. Qantas has (apparently) done it's part here.

Allowing this thread to fester isn't the best example of "done it's part" IMHO.

A casual search on AFF will produce results where QF have gone out of their way to provide OTT compensation. They need to get a new plumber... they now have a "turd that won't flush"