Downgraded from Business Class.

[Princess Fiona]

Dunno about that. Plenty evidence that the media is addicted to running negative stories about QF....including placing photos of QF when the story is about another airline. Add the interest this saga has already generated and you've got a juicy headline that would attract the attention of a few of those 10 million QFF members :idea:

Maybe as a sideline on Fairfax online, and even then it's a long shot.

The majority of QF's 10 million FF have never set foot in the J cabin, heck some of them haven't set foot on a plane.

If I were EmilyP I wouldn't put my parents anywhere near the media in an attempt to resolve this.
YMMV

 

[ComeFlyWithMe]

It's not Qantas's job to follow up. The pasengers chose to use an agent, making the agent the intermediary. Qantas has (apparently) done it's part here.

This is where our views differ, while you are technically correct from an agent perspective, you'd think for such a high profile issue it would be in their best interest to follow this one through to completion. PR 101.

Granted they need to be careful not to sledge FC - who would be a big customer for QF, and are most likely dragging the chain here.

 

[amaroo]

Maybe as a sideline on Fairfax online, and even then it's a long shot.

LOL It's been ages since Fairfax could be labelled mainstream media

 

[Princess Fiona]

LOL It's been ages since Fairfax could be labelled mainstream media

Which mainstream media do you think would run with this?
By Fairfax I meant the Traveller section.

 

[Quickstatus]

This is where our views differ, while you are technically correct from an agent perspective, you'd think for such a high profile issue it would be in their best interest to follow this one through to completion. PR 101.

Granted they need to be careful not to sledge FC - who would be a big customer for QF, and are most likely dragging the chain here.

It's very easy to show you care - not waiting for a client to ring, by being proactive about the issue = PR 101.

Currently the passenger has to keep ringing and asking.

If a company rang me proactively I would be more likely to feel that they care.

 

[amaroo]

Which mainstream media do you think would run with this?
By Fairfax I meant the Traveller section.

All of them.... the saga of elderly couple being shafted once, twice, and still counting is the stuff of headlines that sell - this thread is a powerful example! How many threads hit 1,100+ posts :?:

For the record - I've never posted heading to the media is the way to go.... I'm disagreeing with the assertion it's a bad idea!

 

[Princess Fiona]

All of them.... the saga of elderly couple being shafted once, twice, and still counting is the stuff of headlines that sell - this thread is a powerful example! How many threads hit 1,100+ posts :?:

For the record - I've never posted heading to the media is the way to go.... I'm disagreeing with the assertion it's a bad idea!

I'm struggling with the angle here for mainstream appeal in Rooty Hill but I'm sure Ben Sandilands would run with it if someone points him in this direction

 

[Timba-Jet]

I agree. I'm backing Red Roo on this one.



It's not Qantas's job to follow up. The pasengers chose to use an agent, making the agent the intermediary. Qantas has (apparently) done it's part here.

The TA has had no role in the decision to downgrade, therefore I see no logical reason why the industry practice is for the airline to issue compensation back via the TA.

Why can't an airline simply issue a refund direct to the customer. If any Agent fees need to be refunded, just portion that off and the rest goes to the customer.

 

[amaroo]

I'm struggling with the angle here for mainstream appeal in Rooty Hill but I'm sure Ben Sandilands would run with it if someone points him in this direction

Not sure how many of the 10M live in Rooty Hill.... but the masses love drama and this one is chock-a-block full of it. Who is Ben Sandilands?

 

[whatmeworry]

Dunno about that. Plenty evidence that the media is addicted to running negative stories about QF... add the interest this saga has already generated and you've got a juicy headline that would attract the attention of a few of those 10 million QFF members :idea:

Well the First class pax who didn't get their pj's made news.

 

[Princess Fiona]

Well the First class pax who didn't get their pj's made news.

Yes and not in a good way

 

[Princess Fiona]

Not sure how many of the 10M live in Rooty Hill.... but the masses love drama and this one is chock-a-block full of it. Who is Ben Sandilands?

It would be fair to say he's not a fan of QF
http://blogs.crikey.com.au/planetalking/about/

 

[amaroo]

Well the First class pax who didn't get their pj's made news.

ROTFLMAO and, the book from Bobby Dazzler with his complaints about no English subtitles for Wagner, no PJ's in business...

Yeah, the story - is already a story! Amazing thread....amazing QF have allowed this cough to fester....

 

[Frequent-Flyer]

wow, just stumbled upon this thread and it's quite a read. wow, some people need to get a grip and I'm absolutely disgusted how this Red Roo user has been treated by this site. Sadly I feel that the Red Roo user is in a no win situation, however I say, good to see you hanging in there Red Roo!

Is Red Roo really a Qantas representative, if he is I'd give him some slack from all this complaining, you just cant EVER make some people happy

FF

 

[samh004]

Is Red Roo really a Qantas representative, if he is I'd give him some slack from all this complaining, you just cant EVER make some people happy

Yes, if they're a representative of a company they have words to that effect under their username/above their avatar: "Authenticated Company Rep".

 

[Baysider]

It's not Qantas's job to follow up. The pasengers chose to use an agent, making the agent the intermediary. Qantas has (apparently) done it's part here.

Disagree. The travel agent booked the pax in J and Qantas failed to deliver. I don't believe that Qantas negotiated the downgrade with the travel agent, they elected not to involve the travel agent. They cannot include and exclude the travel agent at their convenience. It is therefore the responsibility of Qantas to ensure the pax are appropriately compensated and in a timely manner.

 

[Major]

Perhaps it's time to involve Mr Turner in this debacle. He needs to be made aware of this situation

Skroo Turner - Blog | Skroo was raised near Stanthorpe, and trained as a veterinary surgeon. In 1973, he and two mates bought a couple of double-decker buses…

 

[Pushka]

I don't think going to the media is a great idea either. They always end up with a whiff of bad air on both sides. And they don't really care about anything but "the story".

On the other hand there just doesn't seem to be anything happening either on FC end. And EmilyP still waiting for the amount to be received and information about the actual $ amount.

 

[Pushka]

<snip>
Is Red Roo really a Qantas representative, if he is I'd give him some slack from all this complaining, you just cant EVER make some people happy

FF

Downgrading people at the gate from J to Y will NEVER make anyone happy. Even you I'd dare say.

 

[Baysider]

Can I just say that I would be hugely upset at being downgraded in this manner. However this pales in significance compared to receiving no compensation for said downgrade 6 weeks after the event! Qantas downgraded them, Qantas owes them compensation. Their journey had commenced, circumstances that normally exclude the travel agent from any further part in proceedings. Qantas downgraded the pax without negotiating with the travel agent but then want the pax to seek compensation via the travel agent. It is cop out after cop out after cop out. Qantas shafted these people, Qantas is responsible for putting things right. Whether you like FC or not (I don't), they are a bystander here.