Downgraded from Business Class.

[DC3]

Downgrading people at the gate from J to Y will NEVER make anyone happy. Even you I'd dare say.

+1 to that.

 

[UP4014]

wow, just stumbled upon this thread and it's quite a read. wow, some people need to get a grip and I'm absolutely disgusted how this Red Roo user has been treated by this site. Sadly I feel that the Red Roo user is in a no win situation, however I say, good to see you hanging in there Red Roo!

While there was a stuff up there has been no fix of the root cause or public statement about proper scaled refund amount and passenger still waiting for a refund for whatever reason.

If you're disgusted by the treatment of Red Roo consider the treatment of the customer in this instance and lack of action to correct things. It's a robust forum and you don't see any bad language and in the world of the net pretty tame.

In this case on this forum Red Roo is the company and will have to take it as everyone has choices, Red Roo/QF included and if you choose to just give lip service to problems with no action then there are consequences down the track.

Matt

 

[opusman]

wow, just stumbled upon this thread and it's quite a read. wow, some people need to get a grip and I'm absolutely disgusted how this Red Roo user has been treated by this site. Sadly I feel that the Red Roo user is in a no win situation, however I say, good to see you hanging in there Red Roo!

You do realise that Red Roo is a Qantas PR hack don't you?

 

[BD1959]

wow, just stumbled upon this thread and it's quite a read. wow, some people need to get a grip and I'm absolutely disgusted how this Red Roo user has been treated by this site. Sadly I feel that the Red Roo user is in a no win situation, however I say, good to see you hanging in there Red Roo!

Is Red Roo really a Qantas representative, if he is I'd give him some slack from all this complaining, you just cant EVER make some people happy

FF

Welcome to the Qantas Board, Red Roo's Mum.

Regards,

BD

 

[Baysider]

1143 posts and counting. Qantas, you need to go back to school and study Damage Control 101.

 

[medhead]

Red Roo is actually a few people and can be some rather senior people at times.

To give the denied board discussion a small benefit of the doubt: Initially they were denied boarding with the offer to fly the next day, perhaps they're rights should have been explained at that time. That they were later accommodated in a lower class of travel doesn't really undo that initial situation.

BUT that little bit of finesse is completely undone by providing multiple links to freight price fixing fines that are completely and entirely and absolutely irrelevant to DOT denied board regulations.

I had to stop reading at that point as the rate of brain cell destruction became too great.

 

[MEL_Traveller]

Red Roo is actually a few people and can be some rather senior people at times.

To give the denied board discussion a small benefit of the doubt: Initially they were denied boarding with the offer to fly the next day, perhaps they're rights should have been explained at that time. That they were later accommodated in a lower class of travel doesn't really undo that initial situation.

BUT that little bit of finesse is completely undone by providing multiple links to freight price fixing fines that are completely and entirely and absolutely irrelevant to DOT denied board regulations.

I had to stop reading at that point as the rate of brain cell destruction became too great.

the offer to fly the next day doesn't equate to denied boarding. only if they were told that there were no seats left on the plane period would denied boarding requirements come into play.

while the links to fines for price fixing are not relevant in terms of the procedural aspects, it does make you wonder.

the airline is prepared to invest time and money in price fixing, and pays millions of dollars in fines on not just one occasion... but then drags its feet over a couple thousand dollars of compensation that the passenger should be rightfully paid. for an event that they say is extremely rare.

Red Roo's time, customer services' time, Flight Centre's time, the passengers' time. surely it gets to a point where you just weigh up what is worth fighting and what is worth paying?

which again brings me to the question... I wonder how this has been escalated from AFF. which departments have been made aware of this? has legal been copied in? has the department responsible for refunds been copied in? I have been asking for some time now for a brief outline of how refunds are calculated (which should include the more important element of how they are justified under the calculation).

has red roo passed on that request? has the department received it but decided not to action it? it's starting to not look so good if a department won't explain to passengers how they calculate refunds.

 

[Frequent-Flyer]

Welcome to the Qantas Board, Red Roo's Mum.

Regards,

BD

Oh, thanks for that

whatever you want to say you clown, if in fact I was a friend of Red Roo (or even his mum) I'd be telling them to stay well away from this thread as people like you just using their comments to bash away at the user for no personal gain, after all the dispute is between Qantas and another party, and honestly we more than likely have not heard the full story on this (both sides). that being the case all comments on here from others are pure entertainment value (or lack of as I think this thread is)

I hope that Qantas & the other party can come to a fair agreement, however I wont judge either side as clearly I'm not in a position to do this, I'd remind others in here that also, and its better to focus your passion for discussion on something where you actually have all the facts, not just heresay, rumour or pure speculation!

 

[Baysider]

whatever you want to say you clown, if in fact I was a friend of Red Roo (or even his mum) I'd be telling them to stay well away from this thread as people like you just using their comments to bash away at the user for no personal gain, after all the dispute is between Qantas and another party, and honestly we more than likely have not heard the full story on this (both sides). that being the case all comments on here from others are pure entertainment value (or lack of as I think this thread is)

I hope that Qantas & the other party can come to a fair agreement, however I wont judge either side as clearly I'm not in a position to do this, I'd remind others in here that also, and its better to focus your passion for discussion on something where you actually have all the facts, not just heresay, rumour or pure speculation!

Gee thanks for the sermon, pastor !

 

[Princess Fiona]

The continued attacks on Red Roo are unacceptable.
Personal attacks on any member are unacceptable and this should extend to Company Reps IMHO. He/she has helped out many members here in the past with their problems. The fact that Red Roo cannot give the answers that we are looking for regarding the downgrading of two non-members of the forum isn't an excuse to attack the company rep.

Quite frankly it wouldn't surprise me if QF decided to reconsider their continued presence on here and that would be a great pity.

Again can I stress that I think that from what we know so far the treatment of EmilyP's parents by the QF staff at LAX has been appalling and I sincerely hope that they get an outcome that's acceptable to them.
I just don't think this Forum is the appropriate place to get that outcome.

 

[get me outta here]

Just to let you know that Red Roo is often a woman. Actually the royal we like this thread. And yes, many of your observations about two sides to the story have already been been made. I do make up my own mind on where to "focus my passion".

Oh, thanks for that

whatever you want to say you clown, if in fact I was a friend of Red Roo (or even his mum) I'd be telling them to stay well away from this thread as people like you just using their comments to bash away at the user for no personal gain, after all the dispute is between Qantas and another party, and honestly we more than likely have not heard the full story on this (both sides). that being the case all comments on here from others are pure entertainment value (or lack of as I think this thread is)

I hope that Qantas & the other party can come to a fair agreement, however I wont judge either side as clearly I'm not in a position to do this, I'd remind others in here that also, and its better to focus your passion for discussion on something where you actually have all the facts, not just heresay, rumour or pure speculation!

 

[yohy?!]

Welcome to the Qantas Board, Red Roo's Mum.

Regards,

BD

<chuckle> or at the very least one of a number of newbie Qantas Angels who seem to think that a comment thrown here or there is going to shut down complaints

 

[DC3]

Yes, popped up out of nowhere.

 

[ozbeachbabe]

Who does the FC ticketing? Is it still their in-house consolidator The Ticket Centre. Any refunds would go from the airline to the consolidator then to the TA then to the pax. Is it possible that whilst the actual TA hasn't received the refund that the consolidator already has the refund but hasn't passed it on to the FC concerned?

 

[MEL_Traveller]

Oh, thanks for that

whatever you want to say you clown, if in fact I was a friend of Red Roo (or even his mum) I'd be telling them to stay well away from this thread as people like you just using their comments to bash away at the user for no personal gain, after all the dispute is between Qantas and another party, and honestly we more than likely have not heard the full story on this (both sides). that being the case all comments on here from others are pure entertainment value (or lack of as I think this thread is)

I hope that Qantas & the other party can come to a fair agreement, however I wont judge either side as clearly I'm not in a position to do this, I'd remind others in here that also, and its better to focus your passion for discussion on something where you actually have all the facts, not just heresay, rumour or pure speculation!

there is a broader strategic issue in that this type of downgrade can affect anyone. And we should be able to be armed with the facts when it comes to deciding if we fly the next day, or take a seat in a lower class on the original flight.

explaining the rules, and understanding the consequences of a particular course of action is perhaps part of what an airline could be doing on a forum like this.

so it is relevant to those who were not directly affected this time, and it is also relevant to the OP passengers as ensuing discussion has potentially given them some guidance on how to take this matter forward.

as for you not being in a position to judge, there are facts - some presented by the airline in this thread - which allow you to reach the conclusion that the intended refund falls short of what many might expect. That is, in essence, the crux of the matter here.

had the OP passengers been compensated to their satisfaction at an earlier stage, this thread either wouldn't be here, or would have been closed out after a few posts.

 

[Baysider]

Who does the FC ticketing? Is it still their in-house consolidator The Ticket Centre. Any refunds would go from the airline to the consolidator then to the TA then to the pax. Is it possible that whilst the actual TA hasn't received the refund that the consolidator already has the refund but hasn't passed it on to the FC concerned?

All the more reason for Qantas to compensate the pax directly. If I book a hotel room through a 3rd party site and there is a problem with the room, it is handled by the hotel, not the 3rd party !

 

[DC3]

.... I sincerely hope that they get an outcome that's acceptable to them.
I just don't think this Forum is the appropriate place to get that outcome.

It's just that QF seems to be washing its hands of (solving) the issue. I'd be going totally bonkers in that situation.

 

[Baysider]

had the OP passengers been compensated to their satisfaction at an earlier stage, this thread either wouldn't be here, or would have been closed out after a few posts.

Hit the nail on the head !

 

[drron]

Absolutely agree that Red Roo should not be attacked.He/she is an invaluable resource.If any proof is required read this-
http://www.australianfrequentflyer.com.au/community/introductions/hi-red-roo-please-help-64042.html

AFF can be a tool for good as well.
It is also acceptable to critiscise QF.I put my money where my mouth is going to AA as my primary loyalty program in 2006.

I also think that this thread has and is serving the interests of many in AFF.As an older person flying J mostly and having to take a QF longhaul flight at times and particularly QF15/16 I would be apalled to be treated by QF as has been detailed here-the fact that they were downgraded is not disputed by QF.
What has also been brought to light is the utterly poor compensation QF gives in this situation.Even the most pro QFFer would think that in this situation the passenger is definitely not in the wrong.
I am still viewing this thread to see if EmilyP's parents are treated fairly.If not then it is about time there was legislation to make sure it is in the future.I will be contacting several politicians if I think that is what's needed.

 

[opusman]

Absolutely agree that Red Roo should not be attacked.

Of course attacking the person behind the Red Roo account at any particular time would be completely inappropriate, but Red Roo the official representative on AFF is Qantas to all intents and purposes, and attacking them is no different to attacking Qantas the company.