KatFlyer
Intern
- Joined
- Jul 19, 2014
- Posts
- 52
I too had a bit of trouble - qualifying shops for cash for christmas giftcard. On the first week did a shop of $49.90 (in addition to others) that apparently they have no record of - however I have my receipt AND my EDR card number clearly printed on it! They didn't request copy of the receipt and just manually put it through but a worry to think how many times this happens, and with no receipt I wouldn't have been any wiser to it. I will still keep ALL receipts until I receive the giftcard next month......just in case!
WARNING - Keep your dockets safe!
Did a check today across our family accounts:
None of 2,000 points online orders credited (from Sept) - EDR Help - Yes they were all activated, strange
None of $50 giftcard purchase get $10 off your next shop (within 7 days) credited - strange we'll send you out $10 gift card per account
Those were just the notable points/cash earns missing.
EDR help - very pleasant and helpful just annoying that all major offers turned into failures needing follow-up.