A pilot for a US airline told managers months before October’s Lion Air crash in Indonesia that he was uncomfortable with the level of training he had received before he was scheduled to fly the Boeing 737 Max for the first time. But when he asked for more training, he faced difficulties in getting it—and even a form of
reprimand.
The pilot Quartz spoke to has about two decades experience with his current airline, and additional experience beyond that. He was assigned a two-hour video tutorial, in line with the FAA’s recommendation for pilots certified to fly an earlier variant of the 737, to which the 737 Max is related.
“After completing it, over the next couple of days I got to thinking that, you know, they said it wasn’t a different airplane, it was just the same airplane with some differences,” he said. “But I went back over my notes, and I went back in the iPad and reviewed some of the information and I realized it was actually, it was the same airframe, but it had different instrumentation, some of the things were in different places, it sat on the ground differently, and it was just a different airplane.”
At least two communications sent around by the airline noted pilots would see some differences between what was shown in the iPad tutorial and the actual Max. He told his superiors he wasn’t comfortable flying the plane and requested simulator training.
“I was going to see the airplane for the first time 45 minutes before departure, and have 45 minutes to adjust to this new aircraft, after which I was going to have 189 people in the back that I was responsible for,” he said. “So I filed a report with the company that I’m not comfortable flying as a pilot in command of this.”
His simulator request was denied as the carrier didn’t have simulators for the Max—even now, few airlines have Max simulators ready for training. A request to fly with an instructor the first time was also denied initially. Eventually, after a 45-minute conversation with the head of the airline’s 737 training department, he said the airline agreed that he could fly with an instructor on his first Max flight, which was scheduled for July between two US west coast cities.
“When we arrived in Los Angeles there was no instructor and so I called the flight duty manager to ask where the instructor was and he said he’d call back,” said the pilot. A few minutes later his chief pilot called him to say that he was off the trip if he was unwilling to fly.
“I was punished not just from being taken off the trip and having the pay subtracted from me but by having a ‘missed trip’ put in my schedule, which is the same as same as not showing up for the trip,” he said. “I’ve never had a missed trip and I was shocked that even though I was sitting in the seat in the airplane when I was taken off the trip, that I was given a missed trip.”
What happened when one US pilot asked for more training before flying the 737 Max
And even now that it's obvious to the world that these planes behave very differently to other 737s, some airlines still peddle the "they have the same type certification" cough.