Everyday Rewards Targeted Offers

[ellen10]

Well I completed my shop today to get my QFF points.
I was congratulated on my docket.
Also got my $10 off for reaching the ww rewards total last shop.
Although I did have to ask the girl for it because it did not automatically come up on the screen when I scanned my card at the end.
She looked at the screen and said oh yes, then clicked a button to get the the $10 discounted off my total.
Makes me wonder, if I didn't remind her, would it still remain for my next shop.

On an annoying note. I bought 2 boxes of Be Natural nut bars, on the shelf the special yellow and red notice said $3 (it was on a low shelf), but at the checkout it rang up as $5.15. I queried the cost and she called for a guy to check the price on the shelf. He came back and said that the "special" docket said $3 per kilo, however he said it did not make sense as the box is 580g and the price for a box is $5.15. He and the checkout girl were mystified by this, but it still cost me $5.15 per box. I might add that she told him to go straight back and removed the tag, which he did.

 

[Jurahn]

Well I completed my shop today to get my QFF points.
I was congratulated on my docket.
Also got my $10 off for reaching the ww rewards total last shop.
Although I did have to ask the girl for it because it did not automatically come up on the screen when I scanned my card at the end.
She looked at the screen and said oh yes, then clicked a button to get the the $10 discounted off my total.
Makes me wonder, if I didn't remind her, would it still remain for my next shop.

The $10 would still have come off I think - on one of the promotions in December, I ended up with a $10 + $15 credit allocated on the same shop for a "double" promotion they'd sent me so I knew $20 would then come off the shop automatically. However the total was still showing as the full amount and the girl was just standing there waiting for me to swipe my CC to pay, which I couldn't do as the EFTPOS terminal wasn't ready, which I mentioned. She suddenly looked at her screen and said "Oh!", pressed a button and then the correct total (including the 20 WW$ discount) showed on the "customer-viewable" screen. So it seemed the transaction wouldn't progress through to the EFTPOS terminal until she'd acknowledged whatever was on her screen (something obviously showed on HER screen re the WW$ to be applied, but not on the one the customer can see).

 

[Himeno]

So it seemed the transaction wouldn't progress through to the EFTPOS terminal until she'd acknowledged whatever was on her screen (something obviously showed on HER screen re the WW$ to be applied, but not on the one the customer can see).

Messages pop up from time to time to the operator, they lock the system until cleared. Some messages can be product withdrawal notices (appears to the 2 logged in operators with the highest system privileges), notes from the office about pickups and other in store programmable prompts prior to entering payment (such as "ask for rewards card", or reminding to ask about a current promotion such as earn and learn or cards). The most common that would appear at that stage of a transaction is asking for DoB verification if an age restricted item is in the sale (eg, smokes, knifes, food colouring) or a note saying $x rewards discount applied.

 

[lovetravellingoz]

Thanks rainbowgirl. also a much better return on QFF points( for those who were lucky enough to get an offer) compared to old EDR . Best example is spend $60 and get 870points Versus spend $60 and get 30 points

Yes these are generous, as long as they keep coming.

However last Oct we gained a 5000 QFF points for a $50 spend offer on one of our 5 cards.

[TABLE="class: basic, width: 760"]
[TR="class: underline1"]
[TD]XXOCT 15[/TD]
[TD]EVERYDAY REWARDS WOOLWORTHS SUPERMARKETS 12OCT15[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: figures"]5,000[/TD]
[/TR]
[/TABLE]

 

[drross]

Yes these are generous, as long as they keep coming.

However last Oct we gained a 5000 QFF points for a $50 spend offer on one of our 5 cards.

[TABLE="class: basic, width: 760"]
[TR="class: underline1"]
[TD]XXOCT 15[/TD]
[TD]EVERYDAY REWARDS WOOLWORTHS SUPERMARKETS 12OCT15[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: figures"]5,000[/TD]
[/TR]
[/TABLE]

some people have all the luck. Still no offers for us

 

[rainbowgirl]

Yes these are generous, as long as they keep coming.

However last Oct we gained a 5000 QFF points for a $50 spend offer on one of our 5 cards.

[TABLE="class: basic, width: 760"]
[TR="class: underline1"]
[TD]XXOCT 15[/TD]
[TD]EVERYDAY REWARDS WOOLWORTHS SUPERMARKETS 12OCT15[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: figures"]5,000[/TD]
[/TR]
[/TABLE]

Yes, I got one of the 5000 point offers. I was most delighted when the points got credited. I don't think we'll see an offer like that again. It was generous and wonderful but it's not the type of offer I'd expect to receive on a regular basis. If Woolworths follow the current pattern the rewards versus spend may end up being consistent for all members rather than the percentage rewards going up and down like they did. I think people will trust the program if it appears they are rewarding members equally. Perhaps it might even make them "loyal".

 

[lovetravellingoz]

If Woolworths follow the current pattern the rewards versus spend may end up being consistent for all members rather than the percentage rewards going up and down like they did. I think people will trust the program if it appears they are rewarding members equally. Perhaps it might even make them "loyal".

Ignoring this weeks (and next weeks) special points promo which I very much doubt will be regular, and the launch discounts of the new Reawrds System, the new Rewards System looks to be biased more towards toward buying specific products. In my case these are mainly products I do not buy, and I have noted that for some others it is the same. Whereas others seem happy at their cashbacks achieved. So just as in the old system the system is not "equal" for all.

I do understand that WOW is targetting most of its customers who are not real frequent flyers, but for me personally the new system looks to be a major downgrade.

Funwise it loks like a bust too as I am pretty sure I was able to game the last system to attract more and bigger offers that came from just spending, and not spending on specific products.

If my local WOW was not so close (I can walk to it) I would have already switched my shopping more than I have. NQR is convenient, but Aldi and Costco are not. Coles for me tends to be used when I am out and about rather than doing a shopping run.

Meanwhile it will be interesting to see what shakes out of the current points promo. Was it just market testing ( for all many of issues) or was it the start of similar occasional promos? I am hoping the altter, but am supecting more the former.

 

[CatherineC]

Have been an irregular Woolies shopper for many years. Presently have a grand total of 36 cents to my credit after a few small shopping trips since late last year. Have not received any points offers on 2 accounts but perhaps they aren't interested in shoppers on the west coast! Earlier this week I received a generic $20 discount if spend $100 online but that's it. Coles is just 'easier' on all counts!

 

[RAM]

Yes definitely. The one down the road from us is famous for any price reduced stock scanning at full price as well.
That and they don't give it to you free for scanning wrong and you having paid full price...

Contrary to what 'Himeno' posted - it is a scanning problem.

However, the store staff have to fill out a record of EVERY scanning problem detailing what caused it etc. Too many scanning problems = trouble for that dept mgr AND the store manager etc.

Legally, the 'scanned' price must match the shelf price or the first item is free.

If a reduced price sticker is added to one or many items then that becomes the new shelf price for those items as it is what you are expected to pay for some difference in product vs the remaining products of that type.

WoW procedures state that where a reduced price is allocated to a product then the product's existing bar code is to be covered with the new reduced price bar code.

The problem arises where there is either:

• Poor staff training
• Poor dept over-sight
• Poor Store mgr oversight

It reflects badly on a store/dept to have many 'free' items given out so that is why many times they say NO.
Sometimes it is lack of knowledge by that staffer or by the dept manager or store manager.

How do I know all this?

I used to manage a large chunk of both Coles/Myer and WoW's super funds and would see their boards every 6 months.

They'd ask me questions about my/our performance and I'd do the same.

Attitudes at the top level were so different in the 80s/90s/2000s respectively at each company. Things sure changed for better/wprse respectively as well since.

One favourite area of my questioning was the value gained from the scanning (huge labour saving from not putting individual prices on every item sold) through to rewards/flybuys schemes.

On incorrectly marked and subsequently scanned reduced items - both boards/company secretaries sang in unison.

The system is supposed to highlight poor store practices and training - that is if stores implement it properly.

Biggest 'free' trolley load was well north of $100 over ten years back.

Incorrectly priced large leg of pork, ham etc etc.

Re-education is a pain as staff rotate out/leave every three to four years. Often takes 15-20 minutes but I do it as a matter of principle.

Most recent (late Nov) major incident - customer next to me at self-serve being told no not free on large value item marked down but bar code not done properly. Store deputy manager verbally attacked me for 'interferring'.

My response, "So for the record do you approve of your staff over-charging customers and not following WoW head office policies?"

 

[blackcat20]

I've just received an email with "your weekly specials at Woolworths" and telling me I have $0.36 in Woolworths Dollars but no offers of Woolworths Dollars or QF points.

Same...no offers this year so far.

 

[Himeno]

Contrary to what 'Himeno' posted - it is a scanning problem.

However, the store staff have to fill out a record of EVERY scanning problem detailing what caused it etc. Too many scanning problems = trouble for that dept mgr AND the store manager etc.

Legally, the 'scanned' price must match the shelf price or the first item is free.

If a reduced price sticker is added to one or many items then that becomes the new shelf price for those items as it is what you are expected to pay for some difference in product vs the remaining products of that type.

Had to go back and check that post as you're replying to something from weeks ago.
I never said it wasn't. When an item has a price on that item, such as with reduced stickers, that is the correct price. When the system scans a reduced sticker at the original full price, it isn't a scanning policy, it is an IT problem and the operator should do an override to the reduced price on the clearance sticker.

It is a scanning policy when an item has been filled in the correct location and the item is scanning at higher then the price marked for that item in that location. We get customers trying to game the system all the time. Moving items to the wrong spot with a cheaper tag or removing a special ticket one week, bring it back the next and trying to claim the lower price.

It was a problem in the old EDR system with EDR member only specials when a non member didn't read a ticket and expected to get the EDR price when they didn't have an EDR card.

 

[Mr_Orange]

We get customers trying to game the system all the time. Moving items to the wrong spot with a cheaper tag or removing a special ticket one week, bring it back the next and trying to claim the lower price.

It was a problem in the old EDR system with EDR member only specials when a non member didn't read a ticket and expected to get the EDR price when they didn't have an EDR card.

OMG, really. Things like that never even occur to me. Some people!!

 

[lovetravellingoz]

It was a problem in the old EDR system with EDR member only specials when a non member didn't read a ticket and expected to get the EDR price when they didn't have an EDR card.

Out of interest how is tis different to the new system? Both systems had/have little signs with a price/discount. You only get te new Rewards discount if you have the Rewards Card scanned.

 

[Himeno]

Out of interest how is tis different to the new system? Both systems had/have little signs with a price/discount. You only get te new Rewards discount if you have the Rewards Card scanned.

The old system had selected items on special where the special price could only be accessed when scanning an EDR card. The special on that item was then applied that shop when the card was scanned. This is done in many places in the US. These were orange and white tickets that had a price with card and a price without card.

The new system is not an instant discounted special system. It is earn x amount to maybe save some money later, still pay normal price.

 

[chrispy3276]

I've gotta say, really do think Woolworths Rewards have upped their game in the last week or two. Have just reached my target of $110 spend for 1,740 QFF points today through a few little shops (and have the same opportunity next week), and I've earned a couple of pesos at the same time. Also earned a couple of pesos last week with orange tickets being on things I normally buy. If this kind of trend continues they've absolutely got me.

 

[stoneman]

Had to go back and check that post as you're replying to something from weeks ago.
I never said it wasn't. When an item has a price on that item, such as with reduced stickers, that is the correct price. When the system scans a reduced sticker at the original full price, it isn't a scanning policy, it is an IT problem and the operator should do an override to the reduced price on the clearance sticker.

It is a scanning policy when an item has been filled in the correct location and the item is scanning at higher then the price marked for that item in that location. We get customers trying to game the system all the time. Moving items to the wrong spot with a cheaper tag or removing a special ticket one week, bring it back the next and trying to claim the lower price.

It was a problem in the old EDR system with EDR member only specials when a non member didn't read a ticket and expected to get the EDR price when they didn't have an EDR card.

Woolworths staff at the store have told me on several occasions that woolies don't adhere to the grocery standard of ' if it scans wrong and you pay full price, it's free'
Is this correct??

 

[Cossie]

Same here, it's almost as if they have finally realised that I do many small shops and not just one big one over a couple of weeks, so I'm happy!

 

[Himeno]

Woolworths staff at the store have told me on several occasions that woolies don't adhere to the grocery standard of ' if it scans wrong and you pay full price, it's free'
Is this correct??

Woolworths does do scanning policies, but the requirements of how it triggers is often different to what a customer thinks/claims/expects. Most times when a customer claims scanning policy, it isn't really and many customers claiming it are playing games and it isn't a genuine issue.
Many CSMs will just give it to them to get the customer out of there without actually checking or asking the department concerned.

I had one last month where there was a multibuy. A customer had moved a multibuy ticket to a different item on the shelf of the same brand that wasn't in the offer. The operator didn't call me to look at it, and just did a price override to the multibuy price, then told me they'd done it later.
My department loses $3-4k/week due to theft and things like this where customers play games with the system and move tickets around.

 

[stoneman]

Woolworths does do scanning policies, but the requirements of how it triggers is often different to what a customer thinks/claims/expects. Most times when a customer claims scanning policy, it isn't really and many customers claiming it are playing games and it isn't a genuine issue.
Many CSMs will just give it to them to get the customer out of there without actually checking or asking the department concerned.

I had one last month where there was a multibuy. A customer had moved a multibuy ticket to a different item on the shelf of the same brand that wasn't in the offer. The operator didn't call me to look at it, and just did a price override to the multibuy price, then told me they'd done it later.
My department loses $3-4k/week due to theft and things like this where customers play games with the system and move tickets around.

Where would I find these scanning policies, out of interest Himeno?

 

[Jurahn]

Well, have had a glitch with mine this morning - received the spend $80 for 15WW$ offer this week, have been doing this over several shops. Running total of what I still needed to spend on the bottom of the receipt, all good. Went to 2 WW stores this morning and reached the spend target at the second one (actually went a couple of dollars over) but on the screen it's saying "Woolworths Dollars earned 0". I get the receipt and it's telling me I still need to spend another couple of dollars to reach the spend target!! What the???? I definitely went over the spend target with the second shop - bought milk, bread and roast chicken so none of those were "excluded/not eligible" items for the purpose of counting towards the spend target. So will now have to contact WW Rewards to find out what's going on **sigh**

UPDATE: Just spoke to the Customer Service Centre (online chat not working for me for some reason, so had to phone them) - the girl I spoke to said to disregard what it's showing on the bottom of the receipt as they are having a few "technical difficulties" with this promotion and because of the delay the WW$/points should be applied to the account by 10th February!!! I said I'd opted for the WW$ so she said she'd put a note on my account requesting that the $ be loaded on to my card if it doesn't happen by 10 Feb. Seriously? Apart from the fact that I should have had $10 of the bonus $15 come off my shop this morning when I achieved the spend target, it doesn't exactly fill me with confidence with this promotion running again next week - I'm wondering if the same thing is going to happen then.