Everyday Rewards Targeted Offers

[Pushka]

I took delight in putting my orange card into the bin at Woolies the other day. A shame to lose the 5 cents I had accumulated in around $700 worth of purchases.

 

[chelzmalee]

Nothing here. I'll just keep shopping at Coles.

 

[Conrad_S]

While the orange labels are underwhelming I've found the targeted offers with the new scheme pretty good. Had a two $45 ww dollar bonus offers in late Dec and early Jan. Now the 2 x 3,915 qff points. While my first impulse was to not scan the card anymore I've actually been pleasantly surprised.

 

[TRS-80]

I got a note on my receipt saying I was still eligible for $5 off instantly if I spend $50 in a single shop by Sunday (only spent $32 yesterday). It also told me to update my contact details so I never miss an offer again, but I definitely didn't get an email for this one in the first place.

 

[chrispy3276]

I've noticed the 'you only have $x to get your bonus points' message isn't on my dockets this week. Do you think maybe that's why it was a 2 week offer? To see one week if the message encouraged extra spending/visits, and to see if people reached minimum spend on their own without reminders the next?

 

[Jurahn]

I've noticed the 'you only have $x to get your bonus points' message isn't on my dockets this week. Do you think maybe that's why it was a 2 week offer? To see one week if the message encouraged extra spending/visits, and to see if people reached minimum spend on their own without reminders the next?

I'm still getting the message on my dockets this week (I opted for WW$ on both weeks rather than points, not sure whether that makes any difference).

 

[Mr_Orange]

I'm still getting the message on my dockets this week (I opted for WW$ on both weeks rather than points, not sure whether that makes any difference).

I don't think so. I opted for points both weeks and have the messages on the receipts.

 

[rainbowgirl]

I've noticed the 'you only have $x to get your bonus points' message isn't on my dockets this week. Do you think maybe that's why it was a 2 week offer? To see one week if the message encouraged extra spending/visits, and to see if people reached minimum spend on their own without reminders the next?

There definitely appears to be a few glitches with the new Woolworths Rewards targeted offers system. The messages in the emails and the receipt notifications are inconsistent. Some members accounts are working correctly and some aren't.

My guess is the communications systems aren't working correctly yet. This is possibly why there are inconsistencies between emails and receipt notifications. You could attempt to contact the call centre either by phone, live chat or by the email contact us system in your Woolworths Rewards account. I don't know how good each of these services will be under the new rewards program.

Look out soon for a new thread I am going to start regarding the dispute resolution process. I'm hoping members will share their stories regarding interactions with Woolworths Rewards using the methods mentioned above. This will help us figure out the best way to get problems resolved so that we all can get the rewards we want.

 

[chrispy3276]

Might keep an eye on and see if the points come through or not in a few weeks time. The offer is definitely active on my card. I'd assume it's a comms systems issue as well. Thanks for the help.

 

[drross]

While the orange labels are underwhelming I've found the targeted offers with the new scheme pretty good. Had a two $45 ww dollar bonus offers in late Dec and early Jan. Now the 2 x 3,915 qff points. While my first impulse was to not scan the card anymore I've actually been pleasantly surprised.

you have done sooooo well. green with envy.

 

[Conrad_S]

If it helps. I am a consistent (weekly) shopper and the offers appear to be aimed at lifting our fortnightly shop by about 15-25%.

 

[rainbowgirl]

If it helps. I am a consistent (weekly) shopper and the offers appear to be aimed at lifting our fortnightly shop by about 15-25%.

That's the impression I've been getting from a few regular shoppers I know who received offers in the latest promotion. Thank you for your insight.

 

[mannej]

Woolies aren't doing a very good job of showcasing the new program. It would seem as if the random targeted offers aren't being used to entice those back who have jumped ship, nor are the catalogues showcasing many examples of products that earn (the latest catalogue only has one offer - WW$10 for $50 spend on selected gift cards). Sometimes you really do wonder who pull the strings behind the scenes...

 

[snabbu]

The best I have is my 10% discounted Wish cards.

I must have missed the memo, how are we picking up 10% discounted cards? The EB 5% I've been using for as long as I can remember but another 5% is possible?

 

[rainbowgirl]

I must have missed the memo, how are we picking up 10% discounted cards? The EB 5% I've been using for as long as I can remember but another 5% is possible?

There were two recent ways of getting 10% discounted Wish cards but both of them were short term promotions which have now ended. Big W had an offer in their catalogue late last year, that you could purchase Big W plastic gift cards at a 10% discount for one week. Even though the cards said Big W they could be used in any store which accepted Wish cards. There was another promotion for 10% discounted Big W egiftcards from either Groupon or Entertainment Book around the same time. Some people were able to convert these gift cards in store at Big W into plastic Wish cards.

 

[Bodie]

Got a docket offer for $10 wooloworths dollars for $65 spend. Did this today and got same offer for next week. Only problem. Already stocked up on specials, so dont need the big ticket items, like washing powder, dishwashing tablets etc, so dont know if will get to $65 again next week.

 

[chrispy3276]

There definitely appears to be a few glitches with the new Woolworths Rewards targeted offers system. The messages in the emails and the receipt notifications are inconsistent. Some members accounts are working correctly and some aren't.

My guess is the communications systems aren't working correctly yet. This is possibly why there are inconsistencies between emails and receipt notifications. You could attempt to contact the call centre either by phone, live chat or by the email contact us system in your Woolworths Rewards account. I don't know how good each of these services will be under the new rewards program.

Look out soon for a new thread I am going to start regarding the dispute resolution process. I'm hoping members will share their stories regarding interactions with Woolworths Rewards using the methods mentioned above. This will help us figure out the best way to get problems resolved so that we all can get the rewards we want.

Hit my threshold last night and the message that I had earned my bonus points was on my receipt, but in a different spot compared to last week's. Very strange. Also said 'keep an eye out for more bonus offers' soon, so I guess the waiting game to the next offer happens again.

 

[rogerkambah]

Woolies aren't doing a very good job of showcasing the new program. It would seem as if the random targeted offers aren't being used to entice those back who have jumped ship, nor are the catalogues showcasing many examples of products that earn (the latest catalogue only has one offer - WW$10 for $50 spend on selected gift cards). Sometimes you really do wonder who pull the strings behind the scenes...

Maybe Woolworths have changed the parameters of their loyalty program and are actually rewarding those that kept loyally shopping in their stores.

I kept shopping with WW because Coles et al did not have some of the products I wanted, and in my area I feel WW meat is better Coles. In December I had some pretty good Get $$$ off your next shop and now have had a 2 week QFF points offer. Will see what happens in the next couple of weeks but I expect any offers will ramp up in $spend, which my weekly spend won't be able to match - the cat can only eat so much catfood.

 

[Himeno]

and in my area I feel WW meat is better Coles.

I hope it stays that way by the end of the month when the meat suppliers change.
Dickson, Gungahlin, Bonner, Yass, Gundagai, Woden, Calwell, Mawson, Erindale, Conder, Canberra Airport, Cooma, Jindabyne, Jerrabomberra, Queanbeyan, Hawker, Belconnen, Weston Creek, Kambah, Tuggeranong, Kippax, Charnwood, Dunlop, Griffith, Griffith North, Cootamundra, Wagga Wagga, Temora, Wagga Wagga North, Kooringal, Leeton, Tumut and Young are going to fully case ready. No more instore production. Some of the current production stores will have "butcher shops". Only these stores will have butchers and a full time department manager. Remaining stores that are currently production (which are getting rid of trade butchers like Kippax), and larger currently case ready stores will have part time department managers. Smaller stores (such as Dunlop, Kambah and Hawker) won't have a department manager.
The supplier for most of the meat changes from Beak and Johnson in Sydney, to the WoW MeatCo processing plant in north melbourne between the 3rd week of Feb and 1st week of March. Butchers who cut and pack meat to go in ACT and some NSW Woolworths stores

 

[rogerkambah]

I hope it stays that way by the end of the month when the meat suppliers change.
Dickson, Gungahlin, Bonner, Yass, Gundagai, Woden, Calwell, Mawson, Erindale, Conder, Canberra Airport, Cooma, Jindabyne, Jerrabomberra, Queanbeyan, Hawker, Belconnen, Weston Creek, Kambah, Tuggeranong, Kippax, Charnwood, Dunlop, Griffith, Griffith North, Cootamundra, Wagga Wagga, Temora, Wagga Wagga North, Kooringal, Leeton, Tumut and Young are going to fully case ready. No more instore production. Some of the current production stores will have "butcher shops". Only these stores will have butchers and a full time department manager. Remaining stores that are currently production (which are getting rid of trade butchers like Kippax), and larger currently case ready stores will have part time department managers. Smaller stores (such as Dunlop, Kambah and Hawker) won't have a department manager.
The supplier for most of the meat changes from Beak and Johnson in Sydney, to the WoW MeatCo processing plant in north melbourne between the 3rd week of Feb and 1st week of March. Butchers who cut and pack meat to go in ACT and some NSW Woolworths stores

Have to keep my fingers crossed.