Everyday Rewards Targeted Offers

[RAM]

Woolworths staff at the store have told me on several occasions that woolies don't adhere to the grocery standard of ' if it scans wrong and you pay full price, it's free'
Is this correct??

If it is a Woolworths (grocery) store then that is incorrect. Where WoW staff have incorrectly (or not at all) placed the reduced bar code then it becomes a scanning price error difference from shelf price (ticketed price is new shelf price) and is FREE. To save arguments you can print out the WoW page and keep it in your shopping bags...

If a Big W etc then that's true.

Confusion can come from the 'customer enhancement renovations' which started some years ago now. When the checkouts were updated/upgraded - they lost the scanning code of conduct sticker. Officially a 'design' choice to simplify the amount of information, reality - reducing customer's awareness of their rights.

See below - it covers EVERY other price over-charging except where a manually entered bar code.

Curiously enough (luckily) nobody has ever quoted the $50 per item limit back to me (perhaps it is a recent change?).

https://help.woolworths.com.au/content/what-does-the-supermarkets-scanning-code-of-practice-cover/

 

[stoneman]

If it is a Woolworths (grocery) store then that is incorrect. Where WoW staff have incorrectly (or not at all) placed the reduced bar code then it becomes a scanning price error difference from shelf price (ticketed price is new shelf price) and is FREE. To save arguments you can print out the WoW page and keep it in your shopping bags...

If a Big W etc then that's true.

Confusion can come from the 'customer enhancement renovations' which started some years ago now. When the checkouts were updated/upgraded - they lost the scanning code of conduct sticker. Officially a 'design' choice to simplify the amount of information, reality - reducing customer's awareness of their rights.

See below - it covers EVERY other price over-charging except where a manually entered bar code.

Curiously enough (luckily) nobody has ever quoted the $50 per item limit back to me (perhaps it is a recent change?).

https://help.woolworths.com.au/content/what-does-the-supermarkets-scanning-code-of-practice-cover/

View attachment 63924

Thankyou Ram, I'm onto it

 

[Jurahn]

I note in the other thread several people have mentioned they've received the second email to activate the offer for this coming week - now Sunday afternoon and I still haven't received mine so wonder when (if?) it's going to come through. .

 

[lovetravellingoz]

I note in the other thread several people have mentioned they've received the second email to activate the offer for this coming week - now Sunday afternoon and I still haven't received mine so wonder when (if?) it's going to come through. .

Don't panic.

When companies do large group emails the software spaces it out rather than sending it all out the one time (to save crashing servers etc). ie QF will email our 5 QFF accounts over a 24 hour period.

With this offer one person noted that he received his roup email exactly the same time of day to the minute. So you your may be the same. What time did you get it last time? Mine was after 5pm last time, and I have not got it as yet.

With WOW with 5 family accounts when we have all received the same offer in the past it has been staggered and not all at once.

 

[Jurahn]

With this offer one person noted that he received his roup email exactly one week later to the minute. So you your may be thesame. What time did you get it last time? Mine was after 5pm last time, and I have not got it as yet.

I received the first one at 10am last Sunday, which was why I assumed I would have received the second one by now. As you say, they do tend to stagger big "mail-outs", so it may still arrive! However, given that I was told by the call centre on Friday that there's been technical issues with these offers (hence why I haven't received my bonus WW$ despite reaching the spend target this week ), I wonder whether these "issues" might affect the emails as well for some Rewards members.

 

[Cynicor]

If it is a Woolworths (grocery) store then that is incorrect. Where WoW staff have incorrectly (or not at all) placed the reduced bar code then it becomes a scanning price error difference from shelf price (ticketed price is new shelf price) and is FREE. To save arguments you can print out the WoW page and keep it in your shopping bags...

If a Big W etc then that's true.

Confusion can come from the 'customer enhancement renovations' which started some years ago now. When the checkouts were updated/upgraded - they lost the scanning code of conduct sticker. Officially a 'design' choice to simplify the amount of information, reality - reducing customer's awareness of their rights.

See below - it covers EVERY other price over-charging except where a manually entered bar code.

Curiously enough (luckily) nobody has ever quoted the $50 per item limit back to me (perhaps it is a recent change?).

https://help.woolworths.com.au/content/what-does-the-supermarkets-scanning-code-of-practice-cover/

The code is not law, though. It is voluntary and not compulsory.

 

[JohnK]

I note in the other thread several people have mentioned they've received the second email to activate the offer for this coming week - now Sunday afternoon and I still haven't received mine so wonder when (if?) it's going to come through. .

I haven't received the follow up offer either. Suspect IT issues.

 

[stoneman]

The code is not law, though. It is voluntary and not compulsory.

Yep, understood Cynicor. Will be on to it, when I get back next week, lol.

One thing that I CANNOT STAND is being ripped off or seeing others ripped off :evil: It drives me insane...

 

[burmans]

The code is not law, though. It is voluntary and not compulsory.

The Code itself is not law but saying/advertising you do something and then not doing it is somewhat likely to be described as Misleading and Deceptive conduct. And there is a law about that!

 

[chrispy3276]

Just got my e-mail for the second week follow up after 3pm. Bit cheeky given they recommend you activate 2 hours before you go shop (and it's well into day 1), but better than not receiving it at all.

 

[Jurahn]

Just got my e-mail for the second week follow up after 3pm. Bit cheeky given they recommend you activate 2 hours before you go shop (and it's well into day 1), but better than not receiving it at all.

Yes, I've just received mine now as well - at least here in WA, I've got a bit more time for it to kick in before I have to go to WW on the way home from work this afternoon!

 

[JohnK]

Just got my e-mail for the second week follow up after 3pm. Bit cheeky given they recommend you activate 2 hours before you go shop (and it's well into day 1), but better than not receiving it at all.

Me too. Email finally arrived after 3:00pm.

 

[drross]

Me too. Email finally arrived after 3:00pm.

lucky b***er. nothing here

 

[ellen10]

Finally got my email.
A shop tomorrow.

 

[OATEK]

Mrs Oatek received a second $25 or 2,175 pts offer, for a $130 spend. I am yet to receive a single pts offer since 31/12.

 

[The Flying Brick]

Finally got this week's offer $25 / 2175 QFF points about 3.00pm this arvo - 1st one came at 10.00am Sunday week ago.
Quite annoyed because I had to do some shopping this morning and these $$ won't count towards my $135 target for the week.

Still good to be earning QFF points again though and if Woolies keep these offers up then I promise not to go back to Coles (specials accepted) ðŸ

 

[exceladdict]

Still no loving.

 

[rainbowgirl]

Still no loving.

No offer for me either but I figured that would be the case.

I'm going to do a $60 or $70 shop today at Woolworths. It's the first time I've done a shop this big for years without having a targeted offer to go with it. The best I have is my 10% discounted Wish cards. I want to stock up on a few of the half price specials that end today plus we need a few back to school supplies. I waited until the last day of the specials just in case an offer came through. I've run out of a few things so I need to stock up. I'm hoping this might trigger an offer if WW are only sending offers to members who do a decent amount of shopping there. $70 will hopefully show them I am prepared to use their products and will come back given the right incentive.

 

[stoneman]

Still no loving.

Me either. Zilch.

 

[blackcat20]

Nothing here either, not since well before Christmas.