EY Gold Status match

[exceladdict]

Hopefully the gold cards will be sent end of this month?

Wow. I didn't know we had an EY rep.

Perhaps they can confirm when cards will be sent?

 

[kamchatsky]

After sending the email with my A3 Gold card and my BA Silver, I finally got email from EY that I am now Gold. Now waiting begins for my new shiny card.

 

[esseeeayeenn]

Dear esseeeayeenn

Sorry to hear this delay, please let us know which email address this was sent to and we will happily look into this for you

Thanks *GW

Hi there nice to see you on the forum!
Thanks for offering to help.

I sent the application to [email protected] on 22 February and then a follow up query on 22 May to that email and to the normal Etihad guest email address.

 

[RooFlyer]

And welcome EtihadAirways who will respond to every issue with "Dear username, please kindly send us a direct message with the details and we will look into this for you. *XX"

For those wanting further info, the social media team will only generate an email telling you i) the offer is closed because they don't understand that already applied or ii) that they are still working on it (despite how many months its been and how many emails you send).

That's a bit ungracious. I trust you won't be availing yourself of the proffered assistance?

 

[MrJetset]

That's a bit ungracious. I trust you won't be availing yourself of the proffered assistance?

Perhaps if you had some experience with the 'proffered assistance' you could make such a conclusion.

Us FTers have a lot more experience with official representatives than AFF. Don't forget that EYHelp has only just arrived on this forum.

 

[RooFlyer]

Perhaps if you had some experience with the 'proffered assistance' you could make such a conclusion.

Us FTers have a lot more experience with official representatives than AFF. Don't forget that EYHelp has only just arrived on this forum.

Oh. Flyer Talk.

I go there occasionally but am usually repelled by the nastiness often exhibited.

Its the fact that the EY rep has only just 'landed' at AFF is a reason that I would cut them a bit of slack and whether they ultimately perform or not (or rather, the airline performs in its follow-up), good manners don't go astray if help is being proffered.

 

[MrJetset]

This thread speaks for itself Has EtihadHelp actually helped? - FlyerTalk Forums

 

[RooFlyer]

This thread speaks for itself Has EtihadHelp actually helped? - FlyerTalk Forums

Yes, it does speak for itself. Good manners also speaks for itself and on this forum I think that's more relevant.

You seem quite at home at Flyer Talk.

 

[Steady]

Hi Steady

Please confirm when this was sent? please send us a direct message with your details to ensure this is followed up for you

Kind regards *GW

Just saw this, I will have to dig it up.

Thanks *GW

 

[straitman]

Oh. Flyer Talk.

I go there occasionally but am usually repelled by the nastiness often exhibited.

Its the fact that the EY rep has only just 'landed' at AFF is a reason that I would cut them a bit of slack and whether they ultimately perform or not (or rather, the airline performs in its follow-up), good manners don't go astray if help is being proffered.

I agree with RooFlyer on this one. In my experience the outcomes from FT and AFF can be quite different. For that reason I believe it's appropriate to give the EY rep the appropriate respect initially. Whether that continues will become known in time as they show their true AFF colours.

This thread speaks for itself Has EtihadHelp actually helped? - FlyerTalk Forums

As per my previous comments. AFF and FT are different and frequently have different outcomes.

Give them a chance here before you form a lynch mob based on an alternate experience. it will soon become obvious which is the best way forward.

 

[medhead]

Perhaps if you had some experience with the 'proffered assistance' you could make such a conclusion.

Us FTers have a lot more experience with official representatives than AFF. Don't forget that EYHelp has only just arrived on this forum.

Two things:

1. This ain't flyer talk.
2. Pretty big call to claim having more experience with official rep. I'd declare Shenanigans on that one.

 

[MrJetset]

Two things:

1. This ain't flyer talk.
2. Pretty big call to claim having more experience with official rep. I'd declare Shenanigans on that one.

I have several F and J flights in the next 6 months EY and both the official rep and Premium Channel reply verbatim instructing you to email them.

It's illustrated here, on FT and their premium Twitter channel.


But go ahead and draw conclusions on a service you have never used...

 

[RooFlyer]

I have several F and J flights in the next 6 months EY and both the official rep and Premium Channel reply verbatim instructing you to email them.

It's illustrated here, on FT and their premium Twitter channel.


But go ahead and draw conclusions on a service you have never used...

How do you know users here haven't used the 'service'? (Not sure if you are meaning their air service or the 'social' media service).

Its pretty obvious that users here are using their social media service. WRT flights, I for one have F and J flights booked on EY in the next few months (and other threads show that many other users have too) and so far I have no issues with service or response in queries I have put to them. I booked using AA miles and had a few wrinkles - but then again I use the old fashioned telephone for help :mrgreen: ; oh, so last century but it works, funnily enough. Unhappy people might give it a go if the other methods are so dreadful; why would one persist in using them I wonder?

And I know some others here use different handles on FT; one might be surprised who is actually who there and here and who is reporting what experiences

And ... just to put a nod to actual topic here .. I had my EY gold status match granted without problem.

 

[Aussie_flyer]

Jock28 is quite right... the EY social media team are a joke. Its laughable. EY are great in the air but they are atrocious in customer service otherwise.

 

[MrJetset]

Two things:

2. Pretty big call to claim having more experience with official rep. I'd declare Shenanigans on that one.

Etihad has posted 25 times on AFF, 336 on FT. I think that indicates greater involvement on FT.

And I know some others here use different handles on FT; one might be surprised who is actually who there and here and who is reporting what experiences

WRT flights, I for one have F and J flights booked on EY in the next few months (and other threads show that many other users have too) and so far I have no issues with service or response in queries I have put to them. I booked using AA miles and had a few wrinkles - but then again I use the old fashioned telephone for help :mrgreen: ; oh, so last century but it works, funnily enough.

So you actually haven't used their social media channels, but customer service via the telephone? We're discussing their social media presence and your experience is clearly not that.

As I said, the fact they respond with the same verbatim response speaks for itself. Argue all you like but when topics such as 'Has EtihadHelp actually helped anyone?' indicate that many people have had issues.

 

[samh004]

[mod hat on]

Before things get out of hand, I think it's important we take a step back and not go posting names or usernames identifying users on other sites. If they do so then it's fair game.

Let's try and get back on topic, namely the EY status match.

[/mod hat off]

I didn't apply for the status match and haven't even looked at away beyond their sky apartments, which I can't afford, so don't know how well their social media team operate. However if they're trying to work on both FT and/or AFF I think we should give them a chance.

 

[RooFlyer]

I can do this too

Etihad has posted 25 times on AFF, 336 on FT. I think that indicates greater involvement on FT.

Then for heavens' sake lets all stick to FT for that .

<snip>

I don't know why you get off posting usernames from other sites, but it's clearly against the AFF rules, and the mods have already intervened once. Continue to do so and I expect you will receive more than a redaction.<snip>.

Not sure of the context of the expression 'get off' here, when directed to my good self, but I'm happy to leave the moderation of this forum to the moderators, thank-you; I don't think they need our advice .

<snip>

So you actually haven't used their social media channels, but customer service via the telephone? We're discussing their social media presence and your experience is clearly not that.

As I said, the fact they respond with the same verbatim response speaks for itself. Argue all you like but when topics such as 'Has EtihadHelp actually helped anyone?' indicate that many people have had issues.

No, the topic of this thread is 'EY Gold Status match', as I valiantly tried to steer back to last post.

How are others going with their Gold Status matches?

 

[Steady]

How are others going with their Gold Status matches?

My gold status match went through in about a month or so - just waiting on my card along with everyone else. I think the post *GW quoted was from a few weeks after I had applied, but before the match was approved.

 

[esseeeayeenn]

I haven't received a match yet but immediately after replying to *GW I at least received an email reply assuring me they have received my request and are looking into it.

 

[medhead]

I have several F and J flights in the next 6 months EY and both the official rep and Premium Channel reply verbatim instructing you to email them.

It's illustrated here, on FT and their premium Twitter channel.


But go ahead and draw conclusions on a service you have never used...

Go ahead and re-read your post. You claimed flyer talk had more experience with reps than AFF. Nothing about your personal experience versus my personal experience, with EY reps.

But another irrelevant assumption about what I have and haven't used to add to your previous assumption.

Btw, try one reply to a post not multiple. Your count of posts by one rep still doesn't support your general claim that flyer talk has much more experience of reps than AFF. Still if flyer talk is so great...