FINALLY! - Citi launching Citi Prestige with Visa Infinite

[Cruiser Elite]

I'm sure you could book it without. If you had the Select it should have the same card number anyway.

OK - that makes sense - YES I have Select - and still have Select til new card arrives - didn't put 2 and 2 together re number staying same though.

I called Citi Concierge to check rates at Waldorf Astoria Shanghai for Mar 5-9, 2015 and rep asked for my Prestige Card number - well I was totally dumb and said had not received it yet - didn't twig to just give her old Select number - she would not assist at all as she said '4th night free' , 'Airport Transfers' etc were Prestige benefits.

I have a spare hour or so now so will call back and go through process again - I really want to check their hotel rates V booking direct - will report back.

 

[thehound]

Do you think I will be able to book this calendar year's free hotel night for a Hong Kong hotel for next April, and then 2015's free night for another night at the same Hong Kong hotel? I can't see why not. I don't think the booking has to be in the same calendar year as when the booking is made.

 

[Hammando]

Do you think I will be able to book this calendar year's free hotel night for a Hong Kong hotel for next April, and then 2015's free night for another night at the same Hong Kong hotel? I can't see why not. I don't think the booking has to be in the same calendar year as when the booking is made.

Yes this is possible.

 

[Plutonus]

...Concierge...

Is it any different to the concierge for other card levels? I currently have the Signature but all their emails say Visa Platinum concierge...

 

[albyd]

It does seem to be better than the signature/platinum concierge - although each concierge doesn't have their own email address. Have to respond to their emails which come from a team inbox and the emails eventually find the person you're replying to.

You do get people from around the world rather than just an APAC call center which is the case with signature/platinum.

 

[cove]

My request for a limit increase seems to have been transferred to an empty desk. Five attempts to get to find out what is happening has resulted in no information.
Citi in the US are amazing compared with Australia with their credit cards.

 

[paultiffen]

Another data point:

Since Friday the Mantra on Queen in Brisbane is booked out for this Thursday 11th December. On hotels.com the 1 bed apartment is available but the hotel room (base level) is not.

The other Brisbane hotel the grand chancellor the Deluxe Room is not available (Queen bed) but the twin is and I think they are the same price so I think they are searching one room type only.

I'm considering writing a complaint to FOS to get them to take action on the basis the limited availability was not sufficiently disclosed on promotional material to see if it pushes them. I can't book close in and I can't book more than 3 months out for international destinations. It also seems like unless the very base level room is available then you can't make a booking.

 

[diningdecadence]

My request for a limit increase seems to have been transferred to an empty desk. Five attempts to get to find out what is happening has resulted in no information.
Citi in the US are amazing compared with Australia with their credit cards.

hi cove, yes i often wonder what they are doing there.

was considering adding the other half to a companion card, but was wanting to raise credit limit prior to this. website says no under my profile, what turns up in the snail mail today? lo and behold, an offer to increase credit limit (50% increase), log back into portal to see if i can do it online - "we're sorry, there are no current offers available for you"... ridiculous.

 

[quokka77]

I also got a credit limit increase offer (snail mail) with inducement of double points in Jan (up to 10k max bonus) if accepted. This would have come in handy, but I'm still waiting for the new card to arrive after cancelling the last one.

 

[Cruiser Elite]

Was trying to determine just how effective the Prestige Stay 4 Pay 3 offer is - need to stay 4nts Shanghai May 5 to 9 - so shot off email to Citi Concierhe - response here:

Dear Mr. Elite,

I hope this email finds you well and I wish you a great day!

I would like to inform you that after investigating further, I found out that we are unfortunately not able to provide you with hotel quotes for May, 2015, at this time. I apologize. We are working on extending the privileges we already have and establishing new benefits within our partnered hotels and we might be able to provide you with this quote in late January, 2015.

I am setting up an internal reminder for January 20th, so that we can contact our suppliers again and provide you with quotes for your trip to Shanghai. You may expect to hear from us again on that date, when we will certainly have everything sorted out. In the meantime, please let us know if we are able to assist you with anything else, we remain entirely at your service.

Once again, thank you for choosing Citi Prestige Concierge.

Kind regards,

Citi Prestige

About as handy as a back pocket in a singlet!

 

[Kimster]

On a very related matter, I got in touch with Citi Concierge with regards to availing the Limo transfer to the airport Thursday last week- for travel last week of Dec. I was shot back an email requesting a list of things, that included passport details etc. Although, I keep getting update emails saying things are being looked into - they still have not managed to book anything.

At this rate, it will be worthless for people with less than a week travel wanting to avail the facility. I am hoping this (and Cruiser's example) is just the initial few niggles rather the infamous norm that Citi are known for.

 

[Cruiser Elite]

Kimster your request was 'to the Airport'? I thought it was transfer only 'from the Airport'?

 

[Kimster]

Guess its Both, but limited to 2 per year. The various emails and the updates reads that "the request is being worked on". See below

At this time we are working on your request to book the complimentary transfer to and from the airport on your requested dates.

As soon as we have a confirmed booking we will update you.

Kimster your request was 'to the Airport'? I thought it was transfer only 'from the Airport'?

 

[Cruiser Elite]

Citi Concierge must read AFF - just received this via email:

Dear Mr. Elite,

I hotel this email finds you well and you are having a good day.

I am just emailing to let you know that I am working on your airport transfer in Beijing. However I will need the following information to proceed your transfer:

- number of passengers
- number of suitcases your are carrying with you

Should you need any further assistance, please feel free to let me know and I will be more than happy to help.

Kind regards,

Citi Prestige Australia

Check first line - 'I hotel this email finds you' - well it did!

 

[Cruiser Elite]

From email I received - my bolding not theirs:

Dear Mr. Elite,

Thank you for your request for information about free airport transfers. My name is Penny and it's my pleasure to assist with your request. Please see below the information as requested.

Overview:
You can enjoy complimentary airport Luxury Sedan Service twice per calendar year - entitlement can be shared between the primary card holder and the supplementary card holder(s).

List of participating airports: please refer to: https://citiprestige.yqnow.com/index.php/en/

Some T&Cs:
- Each Citibank Prestige Visa main cardholder is entitled to complimentary meet & greet service and complimentary one-way airport limousine services twice per calendar year (this limit is across the primary & add on cardholder).
- Airport limo is limited to a maximum of 4 passengers per car.
- Booking must be made via Citi Prestige Concierge.
- Payment (if there is any) must be made via a Citi Prestige Visa card.
- Booking is subject to availability.
- Booking for the services must be made at least 72 hours prior to commencement of travel.
- Cancellation with fewer than 48 hours of notification and no show will be considered as utilization of the service.
- The VIP Limo offering is based upon a direct journey from your arrival airport to the city center closest to your arrival airport within the same city, or to a location that is equivalent to or less than the distance between the arrival airport to the city center within the same city. A surcharge will be applicable for additional stops.

Should you need any further assistance, please let me know and I will be more than happy to help.

Kind regards,

Citi Prestige Australia

 

[Kimster]

From:http://www.citibank.com.au/citiprestige/pdf/important-information.pdf

yQ Meet and Assist (with Fast Track and Limo)
Offer is valid from now until 31 December 2015. Offer is valid for Citi Prestige Visa main
cardholders only
Privilege
 Complimentary yQ airport Meet & Assist Service (MAAS) twice per calendar year.
 Complimentary one-way limousine service transfer to airport or from airport twice per
calendar year.
General Conditions
a. Offer is valid from now until 31 December 2015.
b. Offer is valid for Citi Prestige Visa main cardholders only.
c. Each Citi Prestige Visa cardholder is entitled to complimentary meet & greet service and
complimentary one-way airport limousine services twice per calendar year.
d. Airport limo is limited to a maximum of 4 passengers per car.

 

[Cruiser Elite]

Oh don't you just love it? Their left hand would not know what their right was doing?

Ah Citibank - confusing one minute - downright baffling and bewildering the next!

 

[Cruiser Elite]

Bless me father for I have sinned! I honestly did not mean that wise cough crack in last post:

Dear Mr. Elite,

Thanks for your reply.

I am pleased to let you know that your limo transfer from PEK airport has been booked and confirmed. Please see attached the booking confirmation for your reference.

Should you need any further assistance, please let me know and I will be more than happy to help.

Kind regards,

Citi Prestige Australia

And to think that some of guys had doubts about Citi's professional and competentservice!

 

[paultiffen]

It would be good news though if the option is both ways for the transfer.

YMMV is not always a bad thing, think of US Airways for exampe

 

[thehound]

Was trying to determine just how effective the Prestige Stay 4 Pay 3 offer is - need to stay 4nts Shanghai May 5 to 9 - so shot off email to Citi Concierhe - response here:

Dear Mr. Elite,

I hope this email finds you well and I wish you a great day!

I would like to inform you that after investigating further, I found out that we are unfortunately not able to provide you with hotel quotes for May, 2015, at this time. I apologize. We are working on extending the privileges we already have and establishing new benefits within our partnered hotels and we might be able to provide you with this quote in late January, 2015.

I am setting up an internal reminder for January 20th, so that we can contact our suppliers again and provide you with quotes for your trip to Shanghai. You may expect to hear from us again on that date, when we will certainly have everything sorted out. In the meantime, please let us know if we are able to assist you with anything else, we remain entirely at your service.

Once again, thank you for choosing Citi Prestige Concierge.

Kind regards,

Citi Prestige

About as handy as a back pocket in a singlet!

This just sounds hopeless. I am wanting to book a hotel night in Hong Kong for next year using this year's free night, and then book a second adjacent night at the same hotel using 2015's free night. But the stay is in April - doesn't sound like I'll be able to book it!

Any suggestions on how to play it if they can't do it? I wonder if I can book a night next year which is available, and then in the new year change it to the night I actually want (no T&Cs specific to this that I a aware of). I guess I may have nothing to lose since I can't use a night this year for anywhere else, so it would be lost in any event.