I'm just trying to book my complimentary night for July in NYC at Sheraton Tribeca before I redeem SPG for balance of my stay at the same hotel. Citi concierge confirmed they still don't have visibility of hotel inventory beyond March.
Been told reason for lack of visibility is citi are about the revise the list of hotels (may or may not include the same hotels) and they will then have visibility again after that. Will update again once I hear back from them. Interested in anyone else's experience.
Whilst the concierge have been getting back to me within a couple of business days, I'm completely underwhelmed by the offerings so far. I tried multiple times to book the free night at the Harbour Grand in Hong Kong last year and they couldn't see availability. So I waited until January this year to try again, and they still couldn't see past March (was trying to book in April). So I waited until less than 3 months from the dates I wanted, only to be told that they've changed the Hong Kong hotels. Offerings went from Harbour Grand (5 stars) to a Best Western!
Benefits on paper are all well and good, unless you can't utilise them...