Re: Sucessful ASA Bookings booked at classic rates Reference Guide
Painful experience just now.
Followed this process
http://www.australianfrequentflyer....rogram/asa-change-summary-how-book-52004.html
Called the number and spoke the 2 phrases over and over in various combinations explaining what I wanted to do. Agent kept telling me I could only book one or the other and just attempted to rail-road me into something (well that is what it felt like). I remained very calm and very, very polite. (I didn't mention I was calling from Rome at $3 per minute)
I then referred her to the Q card several times. She went away in a huff and read it I think. Came back with a different attitude (more understanding of what I wanted to do) and we got it booked.
She said there would be no booking fee as these can't be booked on line ... but blam it has just appeared on my statement. Rrrrrrrrr.
Tickets have not yet been issued (2 hrs have passed).
Agent took SWMBO QFF# ... but then when I looked at the booking, it wasn't entered (that was easy for me to fix).
Now to try and get the booking fees back. Since I'm in Italy I'll wait until I return back to Oz and make another call.
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[TR="class: h3"]
[TD="bgcolor: #F4F4F4"]Date[/TD]
[TD="bgcolor: #F4F4F4"]Description[/TD]
[TD="bgcolor: #F4F4F4"]Base
points[/TD]
[TD="bgcolor: #F4F4F4"]Cabin
bonus[/TD]
[TD="bgcolor: #F4F4F4"]Status
bonus[/TD]
[TD="bgcolor: #F4F4F4"]Total
points[/TD]
[TD="bgcolor: #F4F4F4"]Status
credits[/TD]
[/TR]
[TR="class: underline1"]
[TD]02 JAN 14[/TD]
[TD]QANTAS & JETSTAR ANY SEAT AWARD 1 ADT REF xx_xx[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: figures"]-60,000[/TD]
[TD="class: noFigures"]-[/TD]
[/TR]
[TR="class: underline1 alt"]
[TD="bgcolor: #F9F9F9"]02 JAN 14[/TD]
[TD="bgcolor: #F9F9F9"]QANTAS & JETSTAR ANY SEAT AWARD 1 ADT REF xx_xx[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: figures, bgcolor: #F9F9F9"]-60,000[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[/TR]
[TR="class: underline1"]
[TD]02 JAN 14[/TD]
[TD]International Award Assistance Fee[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: noFigures"]-[/TD]
[TD="class: figures"]-6,000[/TD]
[TD="class: noFigures"]-[/TD]
[/TR]
[TR="class: underline1 alt"]
[TD="bgcolor: #F9F9F9"]02 JAN 14[/TD]
[TD="bgcolor: #F9F9F9"]International Award Assistance Fee[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[TD="class: figures, bgcolor: #F9F9F9"]-6,000[/TD]
[TD="class: noFigures, bgcolor: #F9F9F9"]-[/TD]
[/TR]
[/TABLE]