Here's my experience. I booked a JASA tonight for SYD-BNE-TSV, return. This was my first attempt since the change in June.
When I rang, I said that the booking was for ".. an Any Seat Award, booked into "U" for uniform fare class ..".
The first CSR seemed to understand but said that there was no return availability for my dates, other than for the 5.55am flight out of TSV (staying overnight for this one). Although information from the QF award site and EF that I had viewed prior to the phone call indicated otherwise, I finished that call without proceeding any further.
A second call to another CSR shortly afterwards produced the same answer about return availability. However, I then pressed for a specific later flight that I nominated for TSV-BNE and then the onward BNE-SYD fell into place. These flights were then able to be booked. For some reason the flights seemed not to have shown as TSV-BNE-SYD, but were both bookable separately. Maybe a software issue.
The second CSR started talking about how this should be a Classic Award that it can be booked on-line and that she had worked there for xx years and then took a pause when I mentioned that this award booking (as an ASA in U fare class booking hasn't been possible other than through the Call Centre since 26th June). When I decided to mention Right on Q 7740 I was questioned as to whether I worked for Qantas.
While I was not treated rudely, it was not a smooth or pleasant experience and things seemed to become somewhat icy and I felt that I was being lectured in response to my "hints".
Anyway, my mentioning of the assistance fee waiver was met with "Why?", but it was waived at that point anyway.
I was somewhat concerned as to how the booking would actually look when it came through.
I've just received the e-ticket which shows the status as "Business Confirmed" and also "QF Any Seat Award conditions apply - Change/Refund QF only". So I guess that means that I'll receive the SCs and points. Does that look OK for anyone who has already done this?
Anyway, it's all done now, and having already accepted the DSC offer, it will keep me WP.
Total 48,000 points + $349 + $7 cc fee.
. So 12?
