Has anyone had success with the call-up "Marginal" xASA's?

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Bollocks. This is not an isolated instance. It is an ongoing annoying and insidious cancer that needs to be sorted now .
Once is a mistake twice is a coincidence 3 times is a conspiracy.
This has dragged on for long enough. Someone needs to stand up and be counted.
Methinks it won't be QF.

um, well, yes I agree with you. Excellent

"It is an entirely separate issue that the company may still go on to p... off people in exactly the same way."

edit to fix typo which sadly appears in one of the quotes. apologies

 

[ALH]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Actually, in this case the QF CSRs were correct. 'View in points' is the points cost of a cash fare which would earn points and SCs. The Classic Award is a separate column on the booking page.

Of course, 'View in points' is NOT a xASA as we AFFers know it!

I don't think I explained very well. He wanted me to click and book the seats in the Classic Awards Column. They are not eligible for SC's or points according to the Qantas T&C's. While he was talking to me on the phone, I tried the excercise and for eg. Brisbane to Canberra: Classic Award - 16,000 points and $ 52 taxes. Then I clicked on the heading Classic Award and the following appears in the drop down menu ......Qantas Points, Status credits and Upgrades. Qantas Points and Status credits are not earned on this fare. This fare is not eligible for a Flight Upgrade Award.....

That is pretty definite.

 

[Deleted User]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Glad you're a happy camper.

Now Red Roo what about all the rest of us who are still getting "you can do it online" B/S from so many of the Qantas phone agents?

SUGGESTION: How about we all just PM Red Roo with our individual MASA requests (having checked Classic availability), and Red Roo can arrange them and then PM us with the booking ref and cost and we can THEN phone and simply make the payment against that booking ref?

How about it?

Or maybe the "talented" QF management can do their job and manage their staff?

I debated about posting because I knew some would be upset, however I decided to make a minimal post so everyone could see that there was some action taken from my complaint. Red Roo still is aware of my concerns, and I did privately make some suggestions which may be useful.

Sorry if my post offended, however I was not going to leave it as an open complaint here on an open forum when clearly some actions were taken by Red Roo & Qantas. Yes improvement is is still needed, but my post is proof that indeed these bookings can still be made, and that there are some very good CSA's out there if you are lucky to get one. This morning I was very concerned it was no longer possible to book these... but this afternoon I found out that is not the case, it just really depends on the CSA you get unfortunatly...

 

[RooFlyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I debated about posting because I knew some would be upset, however I decided to make a minimal post so everyone could see that there was some action taken from my complaint. Red Roo still is aware of my concerns, and I did privately make some suggestions which may be useful.

Sorry if my post offended, however I was not going to leave it as an open complaint here on an open forum when clearly some actions were taken by Red Roo & Qantas. Yes improvement is is still needed, but my post is proof that indeed these bookings can still be made, and that there are some very good CSA's out there if you are lucky to get one. This morning I was very concerned it was no longer possible to book these... but this afternoon I found out that is not the case, it just really depends on the CSA you get unfortunatly...

No offence from your post ... sorry if I gave that impression.

On the other hand, gross offence taken from Qantas management in starting and maintain this glorious balls-up (and another balls-up with the on-going web booking engine fiasco); an insult to all customers who STILL know better than many of the call centre staff apparently, what Qantas is allowing and what its not, months after the change.

I was glad you got sorted. But we shouldn't need individual favours from Red Roo to make these bookings - unless he/she wishes to act as a sort of 'super premium' desk to take care of us. I noted that my comment above did not get a coveted 'Like' from the Roo-ster (unlike the following comment, praising said Roo-ster), so I'm not confident my idea will get, ... well ... airborne.

 

[ALH]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

..........is praising QF for finally getting right something that is ( should be ) a standard service standard.
Does this stomach churning praise for finally getting it right Annoy anyone else?
Do you get ( or expect to get) OTT praise for doing properly the job you are paid to do ?

I'm wondering what we would say if the pilots only got it right 1/7 times?

 

[asg29e]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I'm confused. Your post ( bordering on the obsequious ) is praising QF for finally getting right something that is ( should be ) a standard service standard.
Does this stomach churning praise for finally getting it right Annoy anyone else?
Do you get ( or expect to get) OTT praise for doing properly the job you are paid to do ?

I think there is a bit of this going on when we finally get some sort of good result...
[h=1]Stockholm syndrome[/h] From Wikipedia, the free encyclopedia


Stockholm syndrome, or capture–bonding, is a psychological phenomenon in which hostages express empathy and sympathy and have positive feelings toward their captors, sometimes to the point of defending them. These feelings are generally considered irrational in light of the danger or risk endured by the victims, who essentially mistake a lack of abuse from their captors for an act of kindness.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Booked today for Oct 13 | J | BNE > CBR > BNE | 32,000 points | $ 428 + $ 7.00 credit card fee | 80 SC's

So my "Classic award co-payment ($51.07 in this case, one-way) + $69.50" theory goes out the window, assuming this UASA was priced properly.

 

[ALH]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

So my "Classic award co-payment ($51.07 in this case, one-way) + $69.50" theory goes out the window, assuming this UASA was priced properly.

I'm not convinced the co-payment is right. It seems a bit high when I see what others have been paying. I was getting frustrated at not getting any mASA's, so just went with it.

 

[opusman]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I'm not convinced the co-payment is right. It seems a bit high when I see what others have been paying. I was getting frustrated at not getting any mASA's, so just went with it.

From memory of the old system the co-payment of a cheap (dom) JASA was always roughly equivalent to what the cost of the same flight in economy would have been - sometimes a bit more and sometimes a bit less, but it should be roughly equivalent. That was always the rule of thumb I went by anyway.

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I think there is a bit of this going on when we finally get some sort of good result...
[h=1]Stockholm syndrome[/h] From Wikipedia, the free encyclopedia


Stockholm syndrome, or capture–bonding, is a psychological phenomenon in which hostages express empathy and sympathy and have positive feelings toward their captors, sometimes to the point of defending them. These feelings are generally considered irrational in light of the danger or risk endured by the victims, who essentially mistake a lack of abuse from their captors for an act of kindness.

What would be the points and copayment for a mASA to Stockholm?

 

[Deleted member]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I debated about posting because I knew some would be upset, however I decided to make a minimal post so everyone could see that there was some action taken from my complaint. Red Roo still is aware of my concerns, and I did privately make some suggestions which may be useful.

Sorry if my post offended, however I was not going to leave it as an open complaint here on an open forum when clearly some actions were taken by Red Roo & Qantas. Yes improvement is is still needed, but my post is proof that indeed these bookings can still be made, and that there are some very good CSA's out there if you are lucky to get one. This morning I was very concerned it was no longer possible to book these... but this afternoon I found out that is not the case, it just really depends on the CSA you get unfortunatly...

Your post is proof that dogged persistence and determination to not accept second best gets results.
Good on you for the result.
Thank you red Roo for helping. Pooh to QF for the debacle and the stubborn attitude.
Deep down I suspect we all know what the eventual result will be.

 

[Peter78]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Following up on this, and I apologise if this has been asked before: can I combine a MASA with a classic award? For example, if I wanted to get to CDG, can the SYD-DXB sector - on QF - be booked into a MASA booking class whereas the EK sector DXB - CDG will not?

Thanks in advance for your help, I will try this out on the weekend and I will let you know how it went, however having some kind of guidance from the experts here would be great!

Yes Mary is correct. MASA must be on QF or JQ

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

This morning I was very concerned it was no longer possible to book these... but this afternoon I found out that is not the case, it just really depends on the CSA you get unfortunatly...

Seems they just can't get it right, still hit and miss after all these months, complain we do, but it all just falls on deaf ears.

Qantas you just got it wrong with ASA come MASA, fess up and fix this whole mess.

 

[ozkid]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just to relate my experience last night on the phone:
When I wanted to book my UASA, the CSR said he attended a workshop last week specifically stating that "MASA were taken off the website because it allowed double dipping". This was repeated twice, in those words. He explained that it allowed customers to use their points to gain SCs and points, but at a too low a rate. And sorry, will have to do the classic awards or the ASA flights on the website.

At this point I brought out the Right on Q trick...5min on hold as he read through it...then my flights got booked, which is a positive result for me.

However, this training workshop he attended only last week reveals the true intent (not that it wasn't obvious) of removing the MASA option. I fear that this telephone backdoor is on life support; the pessimist in me reckons the plug is ready to be pulled.

 

[Deleted User]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just to relate my experience last night on the phone:
When I wanted to book my UASA, the CSR said he attended a workshop last week specifically stating that "MASA were taken off the website because it allowed double dipping". This was repeated twice, in those words. He explained that it allowed customers to use their points to gain SCs and points, but at a too low a rate. And sorry, will have to do the classic awards or the ASA flights on the website.

At this point I brought out the Right on Q trick...5min on hold as he read through it...then my flights got booked, which is a positive result for me.

However, this training workshop he attended only last week reveals the true intent (not that it wasn't obvious) of removing the MASA option. I fear that this telephone backdoor is on life support; the pessimist in me reckons the plug is ready to be pulled.

I would have said that they encourage double dipping when they hand out DSC offers all the time... Is Double Status Credits double dipping, or am I missing something...?

I have no problem with them offering Points + Pay, but some of the rates they are offering would mean that it's a pointless exercise... I really think I might actually be happy if they lowered the rates on the points + pay to a reasonable level, then pulled the pin on MASA's.... but perhaps they want more in which case I predict very few points + pay booked ASA's will be made by anyone...

 

[RooFlyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just to relate my experience last night on the phone:
When I wanted to book my UASA, the CSR said he attended a workshop last week specifically stating that "MASA were taken off the website because it allowed double dipping". This was repeated twice, in those words. He explained that it allowed customers to use their points to gain SCs and points, but at a too low a rate. And sorry, will have to do the classic awards or the ASA flights on the website.

At this point I brought out the Right on Q trick...5min on hold as he read through it...then my flights got booked, which is a positive result for me.

However, this training workshop he attended only last week reveals the true intent (not that it wasn't obvious) of removing the MASA option. I fear that this telephone backdoor is on life support; the pessimist in me reckons the plug is ready to be pulled.

Which brings this cartoon by Stan Cross to mind (I believe its out of copyright):



Qantas is discovered with its pants down, and is the laughing stock.

Workshop held where participants are told why MASAs taken off the web site, but NOT told that they can be booked on line.

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

In a nutshell they have us by the short and curlies

 

[Danp]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Might be repeating what others have said but just called through to the Qantas call centre and after 15 mins wait on hold was told that MASA's dont' exist any more by the CSR and to just use the points + pay options on the site, she did also say that I would earn SC's and points for my booking but doesnt seem right to me.

Anyone got the hints on what to ask for when calling through to avoid these waste of time phone calls?

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Anyone got the hints on what to ask for when calling through to avoid these waste of time phone calls?

Could try this.

 

[Danp]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Could try this.

cool thanks