Has anyone had success with the call-up "Marginal" xASA's?

[BD1959]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

who is monitoring Customer Satisfaction?
I guess it's avoided rather than being reported, as a management control.

Well, I received a survey a couple of weeks ago, included in that were questions around satisfaction with the QFF scheme; likelihood to recommend over other schemes etc.

Now, whether my responses are consistent with other responders and whether QF Management actually take notice of these, would only be answerable if QF take up the option to contact me further on my responses. To date, the silence has been deafening - I guess those IT gurus are keeping the poor Customer Relations Managers busy.

Regards,

BD

 

[Up&away]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Sorry if this has been noted elsewhere, but has anyone had a problem with lingering card authorisations when booking marginal ASAs over the phone?

I call up, an initial card authorisation goes through. Then overnight another charge goes through with the qantas details on it, but the initial card authorisation stays there for 5 business days so I have twice the cost tied up on my debit mastercard for a week. This has happened to me the past three times. Called the bank - said it's qantas - called qantas says they can't stop it happening.

 

[Mr_Orange]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Sorry if this has been noted elsewhere, but has anyone had a problem with lingering card authorisations when booking marginal ASAs over the phone?

I call up, an initial card authorisation goes through. Then overnight another charge goes through with the qantas details on it, but the initial card authorisation stays there for 5 business days so I have twice the cost tied up on my debit mastercard for a week. This has happened to me the past three times. Called the bank - said it's qantas - called qantas says they can't stop it happening.

Yes, I had that happen too. Fortunately, it did not hamper my use of the card.

 

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Hi all,
Just wanted to add my experience with the call centre and these marginal ASAs.

I rang up to ask to book an ASA in the U booking class and, as many others had experienced, was told that call centre staff now cannot do ASAs any more. It has to be all done on the website now since they upgraded the online booking system. She seemed quite adamant so I thanked her for her time and ended the call.

I then tried again later and got the same response. I told this second person to please look up the Right on Q number 7740 and the relevant page on the website saying ASA's in U class can only be booked through the call centre, and after studying the reference card the penny dropped. She seemed really confused and lacking any knowledge about this process, confusing these ASAs with points plus pay.
But once she got over that she did manage to price LST-MEL-SYD-OOL in U class (with LST-MEL in X class) at 32,000 points + $238, compared with the classic award rate of 24,000 + $94.

Echoing the comments of others here, the process is now far more difficult via the call centre and, from my perspective, leads to a lot of frustration when trying to make a booking.

ps. just wondering if someone with more expertise in this area can tell me if ASA price looks fair or is a little bit on the high side? Cheers

That could be a nice status run when the 2 class 717 comes on line next year for LST-MEL. Assuming we can still book them, that is.

 

[Aussie_flyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

That could be a nice status run when the 2 class 717 comes on line next year for LST-MEL. Assuming we can still book them, that is.

I know the 717 was on hba-mel but is it confirmed to do the lst too? I thought that was just conjecture

 

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I know the 717 was on hba-mel but is it confirmed to do the lst too? I thought that was just conjecture

Oops, my bad. CBR is set to get the 2 class bird, so it is conjecture if LST got them. I can dream, though.

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Hi all,

Echoing the comments of others here, the process is now far more difficult via the call centre and, from my perspective, leads to a lot of frustration when trying to make a booking.

Like others we just do not understand how Qantas just got all this all so wrong, complain we will, but seems they are hiding in the IT room.

 

[mickeyc747]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I called 2 days ago for a PER SYD JASA for Sunday 13th October got an experienced CSA from the Platinum (priority) call centre in Melbourne, she knew what she was doing and got mine for 36000 plus $235. She understood what ASA were and that people used them to get SC and stated that WP's, WP1 and Platinum CL knew more about ASA than a lot staff do and they are the ones that taught her. Overall I was on the phone for no more than 5 minutes and outstanding service. Sorry the rest of you have a bad experience.

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

That's the problem mickeyc747 its a hit and miss affair, luck was on your side, but it can be so frustrating to those trying to book a JASA when those on the other end are untrained. I'll have ASA's back on line any day and I'm not alone.

 

[Deleted member]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I find it ironic that we now need to print our own travel tickets (after making an online booking) , tag our own luggage, print our own boarding passes , yet the on line efficiency of booking ASA's has suddenly become more efficient when dealing with humans . Am I missing something here?
Or am I just being cynical? ...(or perceptive)

 

[mickeyc747]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

That's the problem mickeyc747 its a hit and miss affair, luck was on your side, but it can be so frustrating to those trying to book a JASA when those on the other end are untrained. I'll have ASA's back on line any day and I'm not alone.

I couldn't agree with you more ASA's back online would be far easier.

 

[opusman]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I couldn't agree with you more ASA's back online would be far easier.

I doubt anyone here (with the possible exception of JohnK ) would disagree with you, but it's apparent that QF are not willing to invest the resources to make this happen.

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I doubt anyone here (with the possible exception of JohnK ) would disagree with you, but it's apparent that QF are not willing to invest the resources to make this happen.

Yep took away but not coming back its another Q enhancement, put some customers through the ringer.

 

[Flying Fox]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Well I have only had positive experiences since QF moved to offline MASAs.

I have made approx 5 bookings offline and each one has been positive and they either knew what they were doing (x3) or were able to reference a supervisor who was able to inform them of the process (x2). The longest time on the phone has been about 25mins making an international booking. Personally I have found that the QFF team based in TAS to be very well informed/knowledgeable and helpful.

I will admit that I was charged incorrectly once but when I rang up to question it a couple days later, it was resolved quickly.

I have been lucky enough to have missed the conversations that many have reported here. So hang in there and keep trying your luck.

 

[Longrass]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Ok, so tried to book one of these new "fan-dangle" MASA's in J, Nov 14 DRW-CBR and return Nov 17 CBR-DRW.

Classic availability through BNE both ways and 72,000 points.

Was told that the MASA is 88,000 points and $721 dollars...

Pointed her towards the cheat sheet, as discussed, previously, however no good. Apparently non direct is more?

Any tips?

 

[Ansett]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Ok, so tried to book one of these new "fan-dangle" MASA's in J, Nov 14 DRW-CBR and return Nov 17 CBR-DRW.

Classic availability through BNE both ways and 72,000 points.

Was told that the MASA is 88,000 points and $721 dollars...

Pointed her towards the cheat sheet, as discussed, previously, however no good. Apparently non direct is more?

Any tips?

Ring back again and if next one is no good hang up and call again. Thats about the only way to do it untill you get some one that can do what you want.

 

[Deleted member]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Well I have only had positive experiences since QF moved to offline MASAs.

I have made approx 5 bookings offline and each one has been positive and they either knew what they were doing (x3) or were able to reference a supervisor who was able to inform them of the process (x2). The longest time on the phone has been about 25mins making an international booking. Personally I have found that the QFF team based in TAS to be very well informed/knowledgeable and helpful.

I will admit that I was charged incorrectly once but when I rang up to question it a couple days later, it was resolved quickly.

I have been lucky enough to have missed the conversations that many have reported here. So hang in there and keep trying your luck.

Let me get this straight. You are saying you have only had positive experiences SINCE QF moved to off line ASA's?
This seems quite remarkable when clearly the vast majority of posters have had the exact opposite experience.
Tell us bout your negative experiences from before QF went offline.

 

[Ansett]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Let me get this straight. You are saying you have only had positive experiences SINCE QF moved to off line ASA's?
This seems quite remarkable when clearly the vast majority of posters have had the exact opposite experience.
Tell us bout your negative experiences from before QF went offline.

I think he is saying that he has been fortunate enough to have had only positive experiences when using the Phone in Method for MASA I didnt take it that he had negative prior when it could be done online

 

[Limewood]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Flying Fox you get first prize and a trophy for your mantlepiece for having so much luck in booking all these MASA's, well done, so what about the rest of us, nothing but frustration and disappointment.

 

[will2rob]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Flying Fox you get first prize and a trophy for your mantlepiece for having so much luck in booking all these MASA's, well done, so what about the rest of us, nothing but frustration and disappointment.

I wouldn't go that far. I've booked 5 MASA's (4 international, 1 domestic) since the change. I've experienced both lousy service and brilliant service, with the CSAs' knowledge varying between excellent to woeful. At the end of the day, I have been able to book what I wanted to book, although nowhere near as efficiently as prior to the change. Am I happy with the new system? Not really. Do I prefer booking my MASA's online? Definitely. Have I been able to book my MASAs under the new system? Yes, eventually. My point is you can do it and get what you want if you have done your research and have the flights with classic award availability identified, stick to the script as discussed on this thread and the sticky, and be prepared to politely, but firmly stick to your guns if you get a difficult CSA.

Whether we should have to is a different issue.

During my last MASA booked last week (SYD-BNE-SIN) the CSA wasn't familiar with the process for booking these, but once referred to Right on Q 7740, followed the bouncing ball and booked what I wanted. She admitted she wasn't familiar with these and commented that it was quite different from what they are used to in that 99% of callers want the cheapest routing and best bang for their QFF points, so they are used to finding the classic flight for the lowest redemption on a route. I guess that outside of AFF and similar sites, MASAs aren't that widely known about and sought after as a result.