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- Jun 20, 2002
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Saturday, 24 to Sunday 25 October
Property: Hilton Sydney
Room booked: KING GUESTROOM PLUS
Rate: Flex Purchase with HPC Discount $166
Received: No Upgrade but full breakfast for two, Card from GM and comp. water
How to receive HPC discount. Do you need to be a diamond member or what?
As you say, there is no need to use the card to pay for the stay. That intact is one of the conditions presented to the ACCC as part of the card approval process. There is never any pressure, though there were some issues in the early days, to pay with the card. Simply show the card to prove eligibility.Hilton Macquarie - HOME
I don't believe you actually need to use the card to pay, though I guess its implied and would probably require a 'conversation' at checkout in order to use a better card but still obtain the very attractive 20% discount.
Hilton Adelaide
HH Diamond
2-5 Nov 2011 (Business), 5-6 Nov (Personal).
Booked: 2-5 Nov: King Executive Room, $233. 5-6 Nov: Queen Hilton Room, $176.
Recieved:
Instant confirmation that I will be able to stay in Executive Room on 17th Floor (no suite, dammit!)
Personal welcome and tour of the hotel by the Guest Services Manager
Complimentary Full Breakfast for 2 in addition to the Executive Floor breakfast.
I have to say I like this hotel a lot more than Brisbane. The renovations are very good, and the service was excellent. Staff were incredibly friendly, especially in the Executive Lounge. And Lounge Checkout was a godsend - the lines were 5+ deep at the checkout desk when I left.
I'll be back in two weeks on a very cheap booking ($225 for two nights). It'll be interesting to see if I get the upgrades on the cheap booking.
I thought about doing this but as we had already offered to pass the details along I considered that as enough.Jock28, I am surprised and dismayed by your report. I have sent a copy of your comments to the Director of Business Development at Adelaide Hilton - hopefully he'll contact you. That's just not the level of service that a Diamond member should yet - there had better be some good extenuating circumstances. Given your feeling about being no equal hotels in Adelaide, if you need to stay there again then you want to feel confident that you'll be appropriately recognised.
Thanks very much for your note – I appreciate you taking the time to alert us to this recent issue.
As is happens, I have relocated to Hilton Singapore early this year, so I won’t be able to investigate what happened in Adelaide in person.
I have forwarded your note to the team in Adelaide and I would expect they will get back to you shortly.
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A response is already forthcoming:
I've re-told him to get back to Jock28, not me. [/FONT]
I'm rather amazed they could identify me from my username
Lindsay Wilson, I received an email from Dallas today (HH HQ I presume) and have said that the property will be in contact shortly. I'm rather amazed they could identify me from my username
Thank you for passing on the feedback regarding the stays of these two guests. I was very disappointed to hear the negative feedback regarding one of the gentleman’s experiences with us. For those guest’s who book suites they also have access to our Executive lounge & we include a full buffet breakfast complimentary, we also give all of our Hilton Honors members a personalised Welcome letter. Our Guest Services Manager meets to welcome all first stays at the hotel Hilton Honors guests which may explain that he did not receive this but certainly we welcome & recognise all our HH members, particularly our Diamond members. The only explanation is that his HH number was not put into his booking.
I am unable to investigate further without a name, however if there is any additional information you can provide me with as I would very much like to be able to give this guest the best experience possible on his return to Adelaide. I hope I have helped to clarify this issue in some way & again I would like to thank you for providing us with the feedback. Thank you.
Kind Regards,
(name)| Front Office Manager | Hilton Adelaide
Just got this email from Hilton Adelaide:
Other than the errors in the reply, Jock28 should have had some response directly from them as well