Daver6
Enthusiast
- Joined
- Dec 31, 2011
- Posts
- 10,960
- Qantas
- Platinum
- Virgin
- Gold
Then I think you're staying at the wrong chain.
But "preferred room", under Honors T&Cs, can be something as simple as a room on a higher floor, or a room with a slightly better view, or a room with a fluffy bathrobe.
I stand to be corrected but I don't recall anything in the T&Cs of late saying "one category" upgrade.
My mistake. I mean't I wasn't expecting a suite upgrade (unless that's the next level up).
Even under the "preferred room" bit, my room did not have a better view and was on a lower floor. My booked room came with a fluffy bathrobe etc already.
My disappointment is not so much the lack of an upgrade. It's the lies that accompanied the questions as to why I didn't get it and the not honouring their own terms and conditions.